The Fan Engagement Standard (FES) is designed to ensure long-term, meaningful engagement with fans. Brentford’s 2024/25 Fan Engagement Plan builds on the successes of last season, with an improved matchday fan experience score (83.1 out of 100), ranking highest in the Fan Engagement Index.
This season, we’re focusing on better communication with fans, alongside continuing fan consultation, experience, behaviour, and support. Brentford remains the only Premier League club with a fan representative on its board.
Our Fan Advisory Board (FAB), made up of representatives from BIAS and Bees United, will meet at least twice this season to address key topics and expand representation.
More information on the Premier League fan engagement standard can be found here.