Premium Lounge Etiquette

The South Stand is a home area - away fans are not permitted in the Legends, Orchard, Railway or Fortress lounges. Any away fans found in these areas will be ejected from the stadium.

Your guests are your responsibility - any inappropriate behaviour at the game could lead to the associated Premium Seat Holder losing their seat and potentially being sanctioned.

Do not pass your tickets on to away fans - this may result in your account being suspended. We will also not tolerate tickets being transferred via secondary market sites.

If you do have any concerns at the game, please speak immediately to one of our staff or stewards.

Finally, please do consider other Premium Seat Holders so that everyone is able to enjoy the benefits of their package - e.g. please only take one matchday programme on arrival and one half-time drink/pie per person (where applicable).

If you have any queries, you can contact us by phone on 0333 005 8521 (option 2) or by email at [email protected].

If you do have any concerns at the game, please speak immediately to one of our staff or stewards. We would always recommend reporting the issue on the day, either by talking to a steward, scanning the QR code on the seat in front or the text line details are; Text BFC (followed by your message including your location) to 62277.