Last week, The Bees played at home twice and lots of Season Ticket and Premium Seat Holders were able to watch the matches for free. For both games, we didn’t send promo codes to claim free match passes but simply upgraded the relevant iFollow account with VIP access. All fans needed to do was log in to their account to watch the games.

In case you missed it, we’ve shared the email addresses of eligible supporters with the EFL*. We have, however, been informed that they were not able to find the matching iFollow account for many Season Ticket and Premium Seat Holders.

We would like to remind eligible supporters that in order to assign this level of access, your iFollow email address must be the same as the email address on your ticketing account. If this is not the case, you will need to create a new iFollow account using your ticketing account’s email address.

You must have an iFollow account registered to the same email address as your ticketing account by 2pm on Friday, 13 November.

You may already have an iFollow account with the same email address as your Brentford FC ticketing account, please click here to retrieve your password (please check your junk folder if you don’t receive an email to reset your password).

*Please note, the data was passed to EFL Digital for the sole purpose of providing access to iFollow. If you do not wish your data to be passed, please email [email protected] and we will remove you. In doing so, you will not receive VIP access, resulting in you not being able to watch the match. Our privacy policy can be viewed here.