At Brentford FC, the voices our fans matter. It is through our loyal supporters that we are the club we are today.
We’re committed to turning your feedback into real action. We always want to hear your views. We frequently seek your opinions through our surveys, forums, and working groups.
We continue to listen, engage with our fans and work hard to make your suggestions a reality. Explore how your input has shaped key changes at Brentford and continues to bring us closer together as a club and community.
Together, we’re building something special at Brentford FC.
You asked for better provision for our fans with disabilities. We added a RADAR Lock System to accessible toilets, stoma-friendly toilets and a new Audio Descriptive Commentary system.
You asked for a better app. We released a new and improved official app to help fans stay better connected with the club.
You asked us to address away fans in home areas. We introduced measures to tackle ticket touting and revoked 300+ memberships last season.
You asked for better variety of food options. We expanded our BeeOrder range.
You asked for shorter food and drink queues. We added self order screens in the busiest areas.
You asked for more opportunities to purchase match tickets. Our 'every seat counts' policy resulted in 10,000 more tickets to be purchased by members last season.
You asked for more experienced stewards. We added further training for matchday stewards and staff.
You asked for easier access to tickets. We introduced a new ticketing platform, Ticketmaster Sport.
You asked for affordable and accessible football. We introduced 20 per cent off train travel with Trainline for non-London away fixtures.