Here is a guide for our Club Members, who can jump the queue on matchday by loading their ticket onto their Brentford Card. Please note: you can only load one ticket per card and additional tickets will be issued as print at home tickets.
Log in to your account, scroll down and select ‘Championship Home’.
Click on the Home fixture you wish to attend.
Choose seats and ticket type and proceed to purchase.
Ensure ‘Load on your Brentford Card’ is selected as delivery method.
Click the dropdown to assign Friends & Family for each ticket and proceed to payment.
Following payment and receiving order confirmation click ‘Follow your order’.
Your ticket will automatically be loaded onto your card.
Click ‘Print’ for the additional tickets you wish to print at home.
Check the tickbox and click ‘Save and Continue’.
Your Print at Home ticket will open in a new tab. Please ensure pop-up blockers are disabled.
Once you have printed your Print at Home tickets your order summary will confirm that you have taken action against each ticket.
Please note: If you ordered tickets for Friends and Family who are members their ticket will automatically be uploaded to their Brentford FC card.
You will receive an email confirming your ticket has been loaded to your card.
Visit the Ticket Exchange FAQ for more information.