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Terms & Conditions

Below you'll find a summary of our Terms and Conditions for various things that we do. If for some reason you can't find what you're looking for then it might be worth having a look at one of the following:

In some instances that might not work so you'll find various contact details online here. One of the team will be able to help you.

Terms and Conditions for purchase of tickets at Brentford FC (“the Club”)

General terms

1.1 Senior, Young Person and Junior ticket holders must bring Photographic ID to Matches. Under 12s must be accompanied by an adult who must be 18 years or over).

1.2 Any purchase you make with a credit card will incur a processing fee that will be specified when you make a purchase but the minimum surcharge is 1.75% of the total value of the transaction. No surcharge is payable on debit card payments.

1.3 The Club reserves the right to refuse you or a Guest admission to a Match, or eject you or a Guest from the Ground if you or your Guests do not comply with the Club’s Terms & Conditions of Entry or the Club’s Ground Regulations.

1.4 In the event that your Ticket is withdrawn or cancelled the Club reserves the right to exclude you from the Club’s membership scheme and/or to disqualify you from applying for any Ticket.

Season Ticket conditions of issue

1.1  Season Tickets are only for the use of supporters of the Club. The Club reserves the right to withdraw Season Tickets if this warranty is found to be false.

1.2 The issue of a Season Ticket and your access to the Ground is subject to the rules of the Football League, Football Association and the Club’s Terms & Conditions of Entry.

1.3 The Club reserves the right to amend the Terms & Conditions, the Ground Regulations, or Conditions of Issue from time-to-time provided that any material amendments will be notified to you by email and all amendments will be available in advance of being effective on the Club’s website.

Admission to the Ground

2.1 By using a Season Ticket you confirm your acceptance of the Club’s Terms & Conditions of Entry.

2.2 A Season Ticket permits you to occupy the seat specified on your Brentford Card at Matches.  In exceptional circumstances if it is not possible to seat you in the specified seat, we may offer an alternative seat that shall be in the same or a higher price bracket than your original allocated seat.  

2.3 The Club may move your seat to an alternative seat in the same or a higher price bracket than your original allocated seat prior to or during a Match if it reasonably considers that your behaviour at a Match may adversely affect other supporters or where the Club reasonably believes that it is in the interests of your or other supporters’ safety.

2.4 Nothing in these Conditions of Issue shall constitute or imply any entitlement to occupy the seat indicated on your Brentford Card in any subsequent season.

2.5 Except as provided by clause 2.6 below, you may not use any equipment to record or transmit (by digital or other means) any audio, visual or audio-visual material of Match Footage or any information or data in relation to a Match. Any person acting in breach of this provision may be required to deliver up any record of such material to the Football League and/or the Club and if you do make any such record in breach of these terms, you hereby assign the copyright in any such material to the Club.

2.6 You may bring mobile telephones (including those which incorporate audio and/or video recording) to the Ground, provided that any recordings are for your personal, private and non-commercial use.

2.7 You shall not use or display within the Ground any sponsorship, promotional or other “ambush” marketing materials with the purpose of promoting a third party’s brand.

2.8 Except as provided by clause 2.9 below, you shall not offer or distribute (free or for sale) within the Ground any commercial product.

2.9 Clause 2.8 above shall not prevent you from distributing publications (e.g. fanzines) which are not in breach of clause 2.7 and where both the content and the publication are lawful.

Use of Your Season Ticket

3.1 Season Tickets are issued for your sole use and except as provided by clause 3.2 below you shall not offer to resell, resell, assign or transfer or lend the Season Ticket or the benefit of it to any other person. In particular, you may not offer your Season Ticket as a prize in a promotion or competition or as part of a hospitality package.

3.2 You may transfer the Season Ticket through the Club’s official Ticket Exchange or to a Guest  provided that resale or transfer to a Guest  will only be permitted in respect of an individual match and in consideration of no payment over the face value of a ticket for that Match . You must inform any Guest that the Terms and Conditions of Entry and Ground Regulations apply to each Guest.

3.3 The unauthorised sale or disposal of tickets is a criminal offence. The Club will inform the police if Season Tickets are being sold illegally and will press for appropriate charges.

3.4 Your Season Ticket will remain the property of the Club and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer.

3.5 Misuse of this Season Ticket may result in the holder being refused entry to, or ejected from, the Ground in respect of a particular Match and/or the cancellation and withdrawal of this Season Ticket. In the event of any cancellation and withdrawal in accordance with this clause 3.5, no refund shall be payable to the holder in respect of any unexpired portion of it. The Club further reserves its right to take any legal action as it sees fit in connection with such matters, including a claim for an account of profits from an unauthorized commercial use of the Season Ticket.

Lost or Stolen Season Tickets

4.1 In order to gain admission to the Ground your Brentford Card (with the Season Ticket details printed on it) must be presented in its entirety at every Match.

4.2 In the event that you forget your Season Ticket in respect of any individual Match, the Club shall not be obliged to admit you or issue any other form of ticket for that Match. If a matchday duplicate ticket is issued, the Club may require payment of a non-refundable charge which is currently £5.

4.3 If a Season Ticket is damaged, lost, stolen or destroyed, a duplicate Season Ticket shall be issued by the Club as soon as reasonably practicable after the payment of a non-refundable charge which is currently £10.

4.4 If your Season Ticket does not arrive by post following its purchase and prior to the season starting, you will be required to sign a declaration undertaking to immediately return the original Season Ticket to the Club should if you receive it subsequently. There will be no charge for the issue of a duplicate Season Ticket in these circumstances.

Rescheduled Matches

5.1 No guarantees can be given by the Club that a Match will take place at a particular time or on a particular date. While the Club will always endeavor to provide you with as much notice of any changes as possible, the Club reserves the right to reschedule any Match without notice and without any liability whatsoever. Your Season Ticket will enable you to attend the re-arranged Match.

5.2 The Club will have no further liability whatsoever to you or any other third party arising out of or in connection with the cancellation and/or rescheduling of any Match, including any loss of profits, indirect or consequential loss or damage or travel costs.

Changing your Personal Details

6 If you change your address please update your personal details on the Club’s website or by telephoning the ticket office.

Cancellation or Withdrawal of Season Ticket

7.1 Without prejudice to any other remedies, if you are in serious or persistent breach of these Terms and Conditions, the Ground Regulations, or the Terms & Conditions of Entry, the Club may cancel and withdraw your Season Ticket. In the event of such cancellation no refund will be paid in respect of any unexpired portion of the Season Ticket. The following Terms and Conditions of Entry are examples of behavior that would be a serious breach of those terms.

Terms & Conditions of Entry for Season Tickets and any other Match Ticket (“Ticket”): 

7.1.1 smoking tobacco or drinking alcohol in areas where such smoking or drinking alcohol is prohibited;

7.1.2 being (or appearing to be) intoxicated by drugs or alcohol or another intoxicant

7.1.3 bringing into the Ground any illegal substances, fireworks, smoke canisters, air horns, flares, laser devices, glass bottles or any item that might be used as a weapon or compromise the safety of any person (whether or not such item is used or thrown);

7.1.4 persistent standing in seated areas while a Match is in progress where such standing is interfering with the enjoyment of other supporters;

7.1.5 sale or transfer (except as permitted) of Ticket to any person;

7.1.6  the possession of any material including any banner or flag that is offensive, obscene, abusive, racist and/or discriminatory;

7.1.7 fighting or engaging in and/or inciting violence or abuse directed at Club staff, other supporters, police officers or any other person within or around the Ground;

7.1.8 entering the playing area or any other area to which spectators are not generally admitted without authority from the Club or a police officer or other lawful excuse;

7.1.9 using language that is abusive, indecent, homophobic, racist, discriminatory or otherwise of an offensive nature to Club staff, other supporters, police officers or any other person within or around the Ground;

7.1.10 any failure to pay any sums owing in respect of your Ticket;

Other terms and definitions

8 The Club excludes any liability for loss of property in or around the Ground except if loss is caused by the negligence of the Club.

9 These terms shall be governed by and construed in accordance with the laws of England and Wales and the parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales.

10 In the Conditions of Issue the following words shall have the following meanings:

"Ground" means the Stadium known as Griffin Park located at Braemar Road, Brentford, TW8 0NT and any other location to which the Club permits entry to users of Tickets.

"Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground (copies of which are available on the Club’s website and are located prominently in and around the Ground).

"Guest" means a relative, friend, colleague or companion to a disabled supporter who would be entitled to purchase a Ticket under the Terms and Conditions of Entry.

"Match" means any Football League football match in which the Club participates and that takes place at the Ground during Season 2015-2016.

“Photographic ID” means a passport, photographic driving licence, freedom pass or National Identity Card.

"Season Ticket" means a Brentford Card with a Season Ticket loaded onto it (and/or any rights arising out of or in connection with any of the foregoing) for admission to Matches.

"Terms & Conditions of Entry" means each of the applicable regulations of FIFA, UEFA, The Football Association, and The Football League; the Ground Regulations; and the Conditions of Issue (all of which are available on the Club’s website or the applicable association’s website, or from the Club on request).

All 2017/18 Junior Season Ticket Holders will be entitled to claim a complimentary 2017/18 Home Shirt when buying a 2017/18 Junior Season Ticket.

Our online form must be completed in full to claim your shirt.

2017/18 Mini Kits include home shirt and shorts and are available in the following sizes: 18/24 months, Age 3/4 and Age 5/6. Junior shirts are available in the following sizes: Age 7/8, Age 9/10, Age 11/12, Age 13/14 and Age 15/16. Please note junior shorts and socks are not included with junior shirts.

Shirt personalisation is not included in Junior Season Ticket packages but, as well as Junior replica shorts and socks, this can be pre-ordered through our online form. We will contact you by phone or by email to confirm prices and obtain payment details.

Shirts will be made available nearer to the start of the season for collection from the Club Shop, proof of ID will be required. Shirt won't be posted.

Shirts are subject to availability and no cash/other alternative or any discount will be offered. Where your first choice is unavailable, fans will be able to claim the nearest alternative size.

Brentford FC Standard Terms and Conditions for the Sale of Advertising, Hospitality and other promotions

These Terms set out the terms on which Brentford FC Limited (‘the Club’) will provide the product specified in the Booking Form.

1. DEFINITIONS

  1. 1.1  ‘EFL match’ means a football match in which Brentford FC participates in the English Football League.

  2. 1.2  ‘Hospitality’ means any hospitality package detailed in the Booking Form.

  3. 1.3  ‘Promotions’ means any sponsorship or other promotions detailed in the

    Booking Form.

  4. 1.4  ‘Stadium’ means Griffin Park, Braemar Road, Brentford TW8 0NT or any

    successor stadium of the Club.

  5. 1.5  ‘you’ and ‘your’ refer to the person (legal or natural) detailed under Company

    Name in the Booking Form.

2. BOOKINGS

  1. 2.1  Your booking will be deemed accepted by the Club upon receipt of a completed booking form.

    A confirmed booking creates a binding contract by which you agree to purchase and the Club agrees to supply the Hospitality and/or Promotions specified in the Booking Form. Once a booking is confirmed you may only cancel it or amend it in accordance with clause 6.

  2. 2.2  ‘EFL matchday Hospitality booking’ means a ticket application for an EFL match.

  3. 2.3  ‘seasonal booking’ means a seasonal corporate application for football

    matches at Griffin Park.

  4. 2.4  ‘special event’ means any public event held at the Stadium or otherwise

    involving Brentford FC, including any FA Cup, League Cup, friendly or other match (but excluding any EFL League match).

3. PAYMENT TERMS

  1. 3.1  The Club will send you an invoice for the promotions specified in the Booking Form (plus VAT).

  2. 3.2  Full payment of the balance is due as follows:

  1. 3.2.1  For seasonal packages - full payment must be received prior to the first day

    of the applicable season. The Club reserves the right to delay promotions and withhold access to Hospitality or other facilities until payment is made in full in accordance with the payment terms.

  2. 3.2.2  Full payment of the balance of fees due for any other commercial packages will be due 30 days prior to the applicable commencement date.

  3. 3.2.3  If any amount is not paid by the due date on the sales invoice. Brentford FC reserves the right to withhold services and charge interest on unpaid fees at the rate of 2.5% per annum above the base rate quoted by Barclays Bank plc from time to time.

  4. 3.2.4  If you have a dispute relating to your booking this should be notified to the Club in writing within 7 days of the receipt of invoice. Undisputed balances must be paid on the due date. If your complaint results in a credit note, this will be provided as appropriate.

4. HOSPITALITY

  1. 4.1  Parties of less than 10 cannot be guaranteed a private table.

  2. 4.2  You must inform the Club of any away-team supporters who are among your

    guests for Hospitality.

  3. 4.3  It is your responsibility to ensure that all guests are made aware of ticket Terms

    and Conditions of Issue, Ground Regulations and any other terms applying to Match Tickets, details of which may be found on the brentfordfc.com website.
    In particular any away-team supporters that sit within home-team supporter areas of the Stadium must be made fully aware that they are seated with home-team supporters and that appropriate conduct is required of them. The Club reserves the right to eject anyone (without liability) from the Stadium whom it considers is acting in a threatening, abusive or inappropriate manner.

  4. 4.4  You shall ensure that your guests observe any rules and regulations that the Club makes and notifies to you from time to time, and you will, when enjoying the Hospitality, please observe all reasonable instructions from members of staff.

  5. 4.5  Seasonal Hospitality Packages will cover the following unless otherwise stated: games played by Brentford FC First Team at home in EFL matches & rounds 1 & 2 of the League Cup.

5. DRESS CODE

  1. 5.1  A smart casual dress code must be followed by you and any guests enjoying Hospitality. Trainers, tracksuits, replica football shirts (including home team kit) and away team colours are not permitted.

  2. 5.2  It is your responsibility to inform your guests of the relevant dress code.

  3. 5.3  The Club reserves the right (without liability) to refuse entrance to the Stadium to anyone who does not follow the relevant dress code.

6. CANCELLATIONS BY CLIENT

6.1 Cancellations by you will be charged as detailed below.
Cancellations of events, matches or sponsorship packages between 6 and 12 weeks before the date of the applicable match, event or sponsorship - 25% of the booking value will be charged, 4 - 6 weeks - 50%, 2 - 4 weeks 75% and less than two weeks 100% will be charged.

7. CANCELLATION BY BRENTFORD FC

We reserve the right to cancel the booking if:
7.1 Any part of the stadium or event venue is closed or unavailable because of

events outside our control.
7.2 You become insolvent or in the case of an individual, become subject to a

bankruptcy petition and payment has not been made.
7.3 The booking might damage our reputation.
7.4 The EFL or FA or any governing body to which we belong or the police or other

regulatory authority, dictate that a football match will render the facilities

unavailable, or if the scheduled match has to be played on a different date. 7.5 Brentford FC reserve the right to eject any person causing a nuisance to or

danger to or compromising safety of any person.
7.6 There is an invoice for Match, Hospitality, Event or Sponsorship that is overdue

for payment.

8. ADVERTISING PROMOTIONS

8.1 The advertiser will pay all production costs unless specified.
8.2 Brentford FC reserves the right to withdraw any advertisement that conflicts with the interests of the Club or if an advertisement is liable to detrimentally

affect the reputation of Brentford FC in any way.
8.3 Any booking for advertising covers EFL home games. The Club may include

certain cup games at its discretion but this cannot be guaranteed. Bookings do not include games played by any other team where Brentford FC is not the home team.

9. LIMITATION OF LIABILITY

9.1 The Club accepts no liability for hospitality applications, match tickets, permits or passes which are lost in the post, mislaid or destroyed. Duplicate tickets, permits and/or passes may (at the Club’s sole discretion) be supplied, upon receipt of a written explanation of the circumstances surrounding the loss and/or damage. The Club reserves the right to charge an administration fee to produce replacements.

9.2 The Club shall:-
9.2.1 be liable for death or injury caused by its negligence;
9.2.2 not be liable for any other losses, claims, demands, actions, proceedings,

damages, costs, expenses or other liabilities which you or any of your guests

may incur or suffer
9.3 Except with regard to any liability under clause 9.2.1 above or any other liability

which is not excludable by law, the Club shall never be liable to you for any amount that exceeds a multiple of three times the total value of your Booking.

10. GENERAL

10.1 Entry to the Stadium is expressly subject to acceptance by you and your guests of the Stadium’s Ground Regulations and the rules and regulations of FIFA, UEFA, The Football Association. The League in the respect of the relevant competition.

10.2 These terms shall be governed by and construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the English Court.

10.3 Save as specifically provided herein, a person who is not a party to these terms shall have no rights under or in connection with them.

10.4 You acknowledge that the Hospitality or promotions that you have booked is for the use of the person or company specified in the Booking Form and for no other person.

10.5 If you ask a third party supplier to provide you with anything relating to this Agreement the bill for such supply will be settled by you and not by Brentford FC.

10.6 You will be liable for all acts of omissions of your party and guests. 

CONDITIONS OF BRENTFORD FC MEMBERSHIP
 
 
1. Membership of Brentford FC and the rights granted by Brentford Cards are not transferable. Membership is valid only when used by the person named in the registration. If a member breaches this term Brentford FC may require the surrender of the Brentford Card and cancel your Membership without refund.
 

 
2. Brentford Cards remain the property of Brentford FC. Brentford Cards may not be sold, exploited for commercial use, or used for promotional purposes or campaigns without the express written permission of the club.
 

 
3. The Club cannot accept any responsibility for Members Brentford Cards that are lost or destroyed. Lost Brentford Cards should be reported immediately to the Ticket Office. Replacement Brentford Cards will be issued in return for a replacement fee of £5
  

 
4. The Club reserves the right to reduce fees for new members at any point once the applicable season is underway and shall not be obliged to issue refunds or offer discounts to existing Members.
 

 
5. 
All Brentford FC Memberships are for one season and the respective fee for each Membership applies for one season. Memberships purchased for use at any time during any season shall expire on 31 May following the conclusion of the applicable season unless the Club advises the Member otherwise.

 
6. Members who purchase Match Tickets must comply with Brentford FC’s Ground Regulations, Customer Charter and Match Ticket Terms and Conditions at all times. Any breach of these terms or other act or omission by a Member or their guest which the Club reasonably considers compromises the safety or experience of any person or which brings Brentford FC into disrepute, may result in the applicable Membership being terminated, without refund.
 
 

7. Applicants for adult Membership must be living at the address given on application, which must be their address on the UK electoral register. The Club reserves the right to refuse an application or cancel a Membership without refund if the applicant or applicable Member is not registered at the given address.
 

 
8. If a Member joins after an applicable cup game draw has taken place the Club reserves the right not to provide that Member with ticket priority for the applicable cup fixture immediately after that draw.
 

 
9. Membership gives the Member priority for tickets in preference to Season Ticket Holders applying for additional tickets for home league games and after Season Ticket Holders for all tickets for away games and Cup games.  The Club may also use the Club’s Ticket Access points system to determine eligibility for priority.
 

 
10. Adult Membership provides the registered member with a £5 discount for all home League game Match Tickets in the Championship.
 

 
11. Supporters must have purchased their Membership in an earlier transaction to be eligible for the £5 discount. The match ticket discount will not be applied when Membership is purchased in the same transaction.
 

 
12. The £5 adult Match Ticket discount shall apply to the adult Member’s ticket only.
 

 
13. The number of tickets available to purchase by individual Members at matches may vary by match. Members are advised to check when tickets go on sale for each game, when the Members' priority booking period commences and how many tickets they are able to purchase for that game by regularly reviewing the Club’s website. The Club will always aim to ensure that every available club communication channel is utilised to provide up to date ticketing information.
 

 
14. Ticket priority for Junior Members is only for applications for Junior tickets. Junior Memberships may be linked to Adult Memberships by ‘Friends & Family’ to consolidate ticketing allowances.
 
15. Ticket priority for away games is at the discretion of the Club and Membership does not guarantee tickets for any specific away game.
 

 
16. If Brentford FC suspects for any reason that your Brentford Card is being misused to obtain Match Tickets, then the club retains the right to withdraw Membership and/or ban the individual(s) misusing the Membership from the Club.
 

 
17. 
Any Junior Membership prizes won over the season are non-transferable and are otherwise issued subject to these Terms and Conditions.

 
18. Brentford FC Membership does not guarantee a ticket to each game and the Club shall accept no liability whatsoever for any failure of a person to purchase a Match Ticket by virtue of his/her Membership. It is recommended that you book your Match Ticket as early as possible to maximise the chances of successfully purchasing. 

 
19. If you are convicted of a ticketing offence, or the Club suspects that you have committed a ticketing offence, the Club may notify applicable Leagues, law enforcement or other authorities. The information that the Club shares with such authorities may include your contact details, information about the offence and about ticket purchases. The Club will use this information to identify and prevent ticketing offences and disorder at matches.  
 
 
 

20. Any amendments to these Terms and Conditions will be available at brentfordfc.co.uk/termsandconditions.  Material changes will be notified to Members.  The Club reserves the right to make such amendments from time-to-time, and they shall be binding upon you in such amended form following the applicable notice, in respect of your next applicable transaction under your Membership.
 

 
21. No refunds will be given in respect of Membership fees, including where Membership is withdrawn under clause 6 or 16 of these Terms and Conditions, unless the Club is at fault.
 

22. Memberships will be processed within 10 working days of receipt of an application. Cards and Welcome Packs (if applicable) may take longer to be delivered to you.

 

1. The promotion prize draw (the "Promotion") is open to all Brentford Fans who provide their email address through the competition entry page. 

2. Employees or agencies of Brentford FC Limited, its group companies  (“We” or “Us”) or their family members, or anyone else connected with the promotion may not enter the promotion. 

3. Entrants into the promotion shall be deemed to have accepted these Terms and Conditions. 

4. By submitting your personal information you agree to receive emails from Us containing offers and developments that we think may be of interest to you. You can unsubscribe on every email that we send. 

5. Only one entry per person. Entries on behalf of another person are forbidden, as are joint submissions. 

6. We accept no responsibility is taken for entries that are lost, delayed or otherwise cannot be delivered or entered for any technical or other reason. Proof of delivery of the entry is not proof of receipt by us. 

7. The closing date of the promotion is as identified on the entry form.  Entries received outside this time period will not be considered. 

8. One winner will be chosen from a random draw of entries received in accordance with these rules.  The draw will take place no later than 2 working days following the closing date. 

9. The winner will receive the prize stated in the competition. 

10. The winner will be notified by email within two working days of the result of the vote and must provide a postal address to claim their prize.  If a winner does not respond to US within 14 days of being notified by Us, then their prize will be forfeited and We may pick another winner in accordance with the process described above. Similarly, if the winner doesn’t want their prize We may pick another winner. 

11. The prize is non-exchangeable, non-transferable, and we won’t exchange it for cash or other prizes!. 

12. We can substitute the prize with another prize of similar value in the event the original prize offered is not available. 

13.  By entering the promotion, you consent to the use by us and our related companies, for an unlimited time, of your winner's voice, image, photograph and name for publicity purposes (in any medium, including still photographs and films, and on the internet and in advertising, marketing or promotional material without additional compensation or prior notice. 

14. We shall use and take care of any personal information you supply to Us in accordance with our privacy policy, found here and in accordance with relevant data protection legislation. By entering our promotion, you agree to the collection, retention, usage and distribution of your personal information in order to process and contact you about your promotion entry, and for the purposes outlined in paragraph 13 above. 

15. We accept no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the promotion or accepting the prize. 

16. We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, this promotion with or without prior notice due to reasons outside its control. Our decision in all matters relating to the promotion is final and binding and no correspondence will be entered into. 

17. The promotion will be governed by English law and entrants to the promotion submit to the exclusive jurisdiction of the English courts. 

18. Promoter: Brentford Football Club, Griffin Park, Braemar Road, Brentford, London, TW8 0NT

These terms and conditions ("Terms") apply to the iFollow premium digital content service ("iFollow") accessed through the Club official website ("Site") and/or the official Club mobile app ("App"). These Terms apply to all use and access of iFollow, whether paid or provided on a free or promotional basis.

Please read these Terms carefully before submitting your order.

Access to iFollow is provided to you, the subscriber (“you”“your”) on the basis that you pay the Fee (as per the methods detailed below) and accept the terms of this contract.

Please note that your access to iFollow will also be subject to the Terms of Use (for access through the Site), end user licence agreement (“EULA”) (for access through the App) and applicable Privacy Policy, all of which (as updated over time) are incorporated into these Terms and form the contract. To the extent that these Terms conflict with the general Terms of Use or EULA, the order of priority shall be: (i) these Terms; then (ii) Terms of Use or EULA.

The contract is a legal agreement and it sets out the rights and obligations of you and EFL Digital Limited (“EFL Digital”“we”“us”“our”). We have been appointed by the Club under whose name this service is branded (“Club”) to operate the Site, App and iFollow. Find out contact and other further details about both us and the Club.

1. Registration and Username / Password

1.1. Once you have submitted your order to us, we will email you to confirm acceptance, at which point the contract between you and us will be formed. We may retain a copy of the contract details for our own records. If we cannot accept your order we will inform you by email. This may be because, for example (i) there has been a pricing error (see section 3) (ii) you failed to provide required information (see section 1.3) (iii) you have tried to order a subscription package which is not available in your territory or for which you are otherwise not eligible (iv) there has been an error in your initial payment of the subscription fee or (v) we have been affected by a recent unforeseen event which means iFollow cannot be made available in whole or part.

1.2 By submitting your order to us you confirm that:

1.2.1. you are at least 18 years old;

1.2.2. you are solely resident in the correct territory for your chosen subscription package. Please note content included in some subscription packages is only available in certain territories due to rights restrictions. Change to the territory in which you are located may affect availability of certain content, particularly live video content. Find out more about subscription packages and territory restrictions; and

1.2.3. the information which you provide is true, accurate and complete in all respects at that time. You must also notify us immediately of any changes to your information during your subscription by either updating the details in the My Account page of the Site or emailing iFollow@efl.com. As above, changes to your located territory may affect content access.

1.3. If we find that you have provided incorrect or inadequate information, your order may not be accepted and/or we may ask you to provide the correct and complete information. If you still fail to do so within a reasonable time, we may reject your order or end the contract (in the case of your error being uncovered after we have already accepted your order – see section 8). We will not be responsible for delay or failure in providing you access to all or part of iFollow if this is caused by you failing to provide us with the information needed and/or updating us of material changes to your information.

1.4. If you wish to upgrade your subscription package after your order has been accepted, you can do so through your “My Account” section of iFollow. We will let you know if the upgrade is possible and if so the applicable changes, including any increase in price and when the upgrade may take effect. You may be asked to confirm this change through the Site or email.

1.5. On registration you will be required to enter a user name and password. You must keep the password secure and not disclose it to any other person. Your right to use iFollow is personal to you and is limited to viewing on one device at any time. If your password becomes known by a third party, you must immediately change your password by logging into the My Account section of iFollow. We are not liable for any loss or damage arising from your failure to comply with this obligation.

2. Use of the Service

2.1. We provide you with access to various types of digital content within iFollow, as set out for the subscription package you selected on your order. This may include, for example, audio/video coverage of matches, statistics, photo galleries and/or video streaming of interviews and highlights. Your access is not exclusive (others can access the content too), may be suspended and/or terminated in accordance with these Terms, and may depend on the territory in which you are located or other applicable eligibility criteria set out in the order process.

2.2. iFollow content includes certain video and audio footage, photographs, text images, statistics, logos and other media and intellectual property related to the Club, the English Football League, Football Association, Premier League, us and the respective content licensees of those parties. All such content, design, text, graphics, footage, materials and their selection or arrangement are the intellectual property rights (including, amongst other things) copyright of us, the above parties and/or the respective licensees. You will not own any of the content.

2.3. For match footage shown on a live basis (certain geographical territories only) not all Club matches will be available for viewing on a ‘live’ basis. This is due to, amongst other things, restrictions with television broadcasters. View the television broadcast schedule.

2.4. iFollow is a content access service only. We are not providing, and are not responsible for any problems caused by your computer hardware, computer operating systems, internet connection or other software installed on your computer (and/or any traders you engage with in respect of such resources).

2.5. iFollow has not been developed to meet your individual needs. Please check that facilities and functions of iFollow (as described on the Site and/or App or relevant appstore) meet your requirements.

2.6. In order to access and use iFollow, you will need to:

2.6.1. provide all necessary equipment including a computer and network / telephone connection;

2.6.2. access the internet, and you are responsible for any service fees associated with such access. You will require a WIFI or broadband internet connection (DSL/cable or higher) of 800 kbps or higher to use the App. You can also access the App over a 3G/4G connection via supported mobile devices. If you have an internet connection speed of 5 Mbps or higher and your computer meets the requirements below at section 2.7, you will be able to enjoy the App at its highest video quality;.

2.7. For use of iFollow your device needs to comply with the following minimum system requirements (as may be updated occasionally, for which see section 3 below):

2.7.1. Site (Windows): 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks; 32- and 64-bit (unless noted): Microsoft® Windows® XP SP3 (32-bit), Windows Vista® (32-bit), Windows 7, Windows 8.1, Windows 10 and later new Windows releases; latest versions of Microsoft Internet Explorer, Microsoft Edge, Mozilla Firefox and Google Chrome; 512MB of RAM (1GB of RAM recommended for netbooks); 128MB of graphics memory.

2.7.2. Site (Mac): Intel Core™ Duo 1.83GHz or faster processor; Mac OS X v10.9, or later; latest versions of Safari, Mozilla Firefox, and Google Chrome; 512MB of RAM; 128MB of graphics memory.

2.7.3. App: Android or iPhone/iPad device; minimum of 70mb available memory for App installation; iOS 8.0 or Android 4.1 (or above) operating system.

2.8. You must not (nor authorise or permit any other person to):

2.8.1. use iFollow contrary to this contract, including use for any unlawful purpose contrary to any applicable laws and regulations, including in the country from which you have accessed iFollow;

2.8.2. use iFollow other than for private and domestic purposes. Under no circumstances must iFollow nor any content be accessed or used for commercial or business purposes, without our prior written consent;

2.8.3. transmit any computer viruses or any other disruptive or harmful contaminants through iFollow, Site or App or the technology on which they rely;

2.8.4. use iFollow in a way that may cause it and/or any equipment used by us (or our technology partners appointed to help provide iFollow) to be interrupted, damaged, rendered less efficient or impaired, nor try to gain unauthorised access to any of systems through which iFollow is delivered;

2.8.5. store your password anywhere on a computer in plain text;

2.8.6. use iFollow in any manner which violates or infringes the rights of any person, firm or company (including, amongst other things, rights of intellectual property, confidentiality or privacy);

2.8.7. forward, record, copy, reproduce, store, transfer, modify, post, distribute or publish any of the content of iFollow without our prior written permission (unless otherwise specifically permitted by law);

2.8.8. sell, assign, transfer or delegate all or any of your rights and obligations in this contract to another person or organisation, or share use of or access to your iFollow account or any content contained or accessed within it;

2.8.9. alter, disassemble, decompile or reverse engineer any part of iFollow; or

2.8.10. access, view or use iFollow in circumstances where members of the public can view the content accessible via your account (whether simultaneously or not) or authorise any other person to do so.

3. Changes & Updates

3.1. We may change iFollow and/or these Terms without giving you notice in order to:

3.1.1. reflect changes in relevant laws or regulatory requirements;

3.1.2. implement minor or emergency technical adjustments, for example to address a security threat;

3.1.3. alter or improve the presentation of the user interface, or increase functionality (where this does not increase the price payable by you for your current subscription period);

3.1.4. implement and reflect planned changes we have prominently and specifically drawn to your attention when or before you submitted your order, or (in relation to any renewal) as part of your renewal reminder, referred to at section 5; or

3.1.5. implement other minor changes which would not reasonably be likely to cause you a material detriment in your use of iFollow nor increase the price payable by you in your current subscription, or which we reasonably believe to be for the benefit of users.

3.2. For more significant planned changes to iFollow and/or these Terms, you will be provided with reasonable notice of the planned change. For example, this may include:

3.2.1. removal of outdated or redundant features from iFollow; or

3.2.2. detrimental changes to the nature of or locations in which certain types of content relevant to your iFollow subscription are available. This is sometimes required to reflect changes in football (soccer) league/teams appointed broadcasters from time to time.

After receiving such notice, you may then contact us before the change is implemented to end your subscription if you do not wish to be bound by the change, in which case your subscription will end at the end of that calendar month or expiry of your current subscription period (whichever is sooner) and you will receive a refund for any outstanding period of your subscription for which you have already paid. If you do not contact us to unsubscribe before the change is implemented, you will be deemed to have agreed to the change.

3.3. We may update the underlying software relating to iFollow, or require you to implement updates from time to time to continue accessing iFollow. For example, as time goes on you may need to ensure your system remains compatible with technical requirements (see section 2) or implement updates to the App.

3.4. If any change to these Terms or changes carried out in accordance with them is found invalid, void or for any reason unenforceable, only that change will be disregarded and it will not affect the validity and enforceability of any remaining changes or Terms.

4. Payment

4.1. You must pay the subscription fee applicable to the time period you have subscribed for (“Subscription Period”), in accordance with the fee plan notified to you at the time of registration and confirmed in our acceptance email sent to you (the “Fee”).

4.2. Except in the case of obvious error the Fee is as set out on the Site at the time of your application for an iFollow subscription. If we accept and process your order where a price error is obvious and unmistakeable and could reasonably have been recognised as such by you, we may end the contract and refund you any sums paid.

4.3. Unless otherwise stated, all Fees are inclusive of VAT or other similar sales tax in your territory. If the rate of VAT or similar sales tax in your territory changes between your order date and the end of the Subscription Period, we will adjust the rate on subsequent instalments of the Fee outstanding on your payment plan.

4.4. You are responsible for any other additional local taxes or duties applicable to the territory in which you reside or otherwise access iFollow from.

4.5. All payments must be in UK pounds sterling, unless we have expressly set out an alternative currency by which you may pay in the order process or any renewal notice. We cannot accept payment in currencies other than those expressly noted at the time you submit your order or in any subsequent renewal notice.

4.6. You may pay the Fee in a number of ways:

4.6.1. Credit/Debit card.The Fee will be automatically billed against the credit/debit card number that you provide in the registration form. Payment may be made by any of the following credit, debit or prepaid cards: Visa, Mastercard or America Express.

4.6.2. Direct Debit. If you elected to pay by direct debit (only where we have expressly offered this as a payment option during your subscription order process, or as part of any subsequent renewal notice) we will debit the bank account which you provided the details for. The amounts to be debited will be as set out in the fee plan notified to you.

4.6.3. PayPal. You must provide your valid PayPal account details and the Fee will be billed against that PayPal account as set out in the fee plan notified to you.

4.6.4. Voucher. From time to time we or the Club may issue vouchers which will provide access to iFollow in accordance with the terms set out in the vouchers. Any additional terms and conditions applicable to the access provided by the voucher will be set out on the voucher. In the event of conflict with these Terms, the terms of the voucher will take priority.

4.7. We do not accept any responsibility for payments which are not received by us or accepted by your bank, other than where directly due to our fault.

4.8 We have contracted with NeuLion, Limited to provide the streaming services that provide You (the subscriber who pays a fee) with the ability to access and view our content. The payment processing relating to the ability to view the content may also be provided by NeuLion, Limited on our behalf. NeuLion, Limited’s Terms of Use and Privacy Policy are available at www.neulion.com.

Payment for the ability to view our content is made to NeuLion, Limited, on our behalf, based upon the subscription plan that you sign up for. The subscription fee will be processed through NeuLion, Limited and will be processed in a secure manner by a third party payment services provider retained by NeuLion, Limited. Questions concerning payment processing can be directed toNeuLion, Limited located at 69 Wilson Street, 2nd Floor, London EC2A 2BB, United Kingdom via live chat or email at iFollow@efl.com.

5. Automatic Renewal

5.1. This section 5 does not apply to any single match or other express pay per view arrangement.

5.2. Your subscription is for the Subscription Period and will, unless we notify you otherwise, be automatically renewed at the end of the previous Subscription Period for a further equivalent period.

5.3. Monthly Subscriptions: We will not normally send you reminders of renewal, unless there are changes in your renewal period you need to be aware of (see section 3 above). You can unsubscribe from iFollow with effect from the end of your monthly Subscription Period (or relevant renewal month) by contacting us at iFollow@efl.com not less than 5 days prior to the date of renewal. Your subscription will continue until the end of the month in which you notify us in accordance with this section and you will continue to be charged for that month.

5.4. Other Subscriptions: The following process will apply to your renewal:

5.4.1. a reminder will be sent to you by email at least 21 days before the end of your last Subscription Period reminding you that your subscription will automatically renew at the end of the current Subscription Period;

5.4.2. at the same time as that reminder, you will also be informed of:

5.4.2.1. the terms and conditions applicable to the renewed Subscription Period;

5.4.2.2. the price for that renewal period, if different from that for the current Subscription Period;

5.4.2.3. action you need to take if you do not want your subscription to be automatically renewed. Usually this will require you to email confirmation that you want to unsubscribe to iFollow@efl.com not less than 5 days prior to the date of renewal;

5.4.2.4. any other information we believe may be relevant to the renewed Subscription Period; and

5.4.3. if your subscription is renewed as above (and you opted to receive your renewed subscription benefits immediately, waiving your right to cancel) you may only cancel the contract where we are not at fault if you provide us with at least 30 days’ notice of your desire to cancel. The contract will not end until the end of the calendar month in which that notice expires. You will be entitled to a pro-rata refund of any sums you have paid relating to the period after termination, less an administration charge of ten per cent (10%) of that refund value.

5.5. Unless you have opted to unsubscribe from iFollow not less than 5 days prior to the date of renewal your subscription will be automatically renewed. You will be deemed to have accepted the renewal on the terms and basis set out in the reminder (or, for monthly subscriptions where we have not notified you in advance of changes, on the same terms as your previous subscription). You will be charged in accordance with the same timings as under the payment plan applicable to your immediately preceding Subscription Period, unless otherwise notified to you as part of any reminder above.

5.6. If you have unsubscribed from iFollow rather than renewing and you previously paid by direct debit, you are responsible for ensuring that you cancel your direct debit through your bank in order to prevent any future payments being taken by us. Save for returning payments received by us in error on request from you, we will not accept any liability for payments taken from your bank account as a result of your failure to cancel the direct debit instruction at your bank, including (for example only) interests charges and other fees.

6. Cancellation and Refunds – Please read carefully

6.1. By submitting your order you have opted to receive your subscription benefits immediately and waived your right to cancel. You will not therefore be entitled to cancel the contract any fourteen (14) day ‘cooling off’ period in law, nor receive a refund of the Fee. This does not affect any other rights you may have at law, including where we are at fault.

6.2. See section 5.4.3 above regarding cancellation after any automatic renewal.

7. Disclaimers and Liability

7.1. Neither we, the Club nor any of our staff or other representatives will be responsible or liable to you for any loss, damage, or inability to access and/or use iFollow which:

7.1.1. is due to any use you make of iFollow, other than that we permit under this contract;

7.1.2. is due to events outside our reasonable control. For example (and amongst other things) this may include fire, floods, severe weather, terrorist activity or civil disruption;

7.1.3. is due to incompatibility of your devices or systems with the compatibility and technical requirements we have informed you of (see section 2 above);

7.1.4. is caused by viruses, Trojans, worms or other harmful data not caused by or attributable to an error or problem with iFollow, Site or App;

7.1.5. is caused by your failure to follow any reasonable, clear and easy to follow instructions we have made known to you relating to your use of iFollow. For example, if you fail to implement an important required update to the App; or

7.1.6. concerns loss or damage:

7.1.6.1. which is not a foreseeable result of our breach of these Terms (though we will be responsible for loss or damage which is foreseeable). Loss of damage is foreseeable if either it is obvious that it will happen or if, at the time we enter this contract, both you and we knew it might happen; or

7.1.6.2. relating to any business, including (amongst other things) loss of profits, loss of business, loss opportunity and/or business interruption. iFollow is made available for private and domestic purposes only.

7.2. We do not limit or exclude our liability for death or personal injury resulting from our negligence; fraud; or for breach of your mandatory legal rights (for example, including our liability in UK consumer contract law if iFollow digital content is not of satisfactory quality, fit for purpose, in compliance with its description or we are found to not have rights to provide such content). You should seek your own legal advice in relation to any such rights at law.

8. Suspension and Termination

8.1. We may suspend or terminate your access to all or part of iFollow at any time if:

8.1.1. (in the case of suspension only) you do not make payment to us when it is due;

8.1.2. (in the case of termination) you do not make payment to us when it is due (or such payment has failed or been refused by your payment service provider), and still fail to do so within [10] days after having had a reminder by email that it is due;

8.1.3. we are unable to verify or authenticate any information you have provided to us, where we reasonably need to do so (or information you have provided is incomplete) and you do not, within a reasonable time of us asking for it, provide us with required information that is necessary for us to start or continue making all or part of iFollow available to you;

8.1.4. you commit a serious breach of this contract, or commit a less serious breach which can be fixed and you have failed to fix it within 20 days of us notifying and requiring you to do so; or

8.1.5. your use of iFollow is reasonably considered abusive, excessive, or against the interests of other subscribers or persons,

and in each case no refund will be provided.

8.2. In addition we may close iFollow on service of not less than 30 days’ notice. If this occurs part way through your subscription, you will receive a pro-rata refund of any Fees you have already paid relating to the period of your current Subscription Period remaining as at the date of termination.

9. Maintenance

From time to time, iFollow may be taken down and your access to all or part of it suspended in order for work to be carried out relating to the upgrading or maintenance as necessary for the provision of iFollow. We shall give as much notice as is reasonable in the circumstances and shall endeavour to ensure that such works are carried out as expeditiously as possible in the circumstances, at times which minimise inconvenience to you. This may not be possible in cases of emergency to rectify significant faults, prevent further risk to you, other users or iFollow technology.

10. General

10.1. Any notices we send will be sent to the email address you supply during the registration process. We ask that any notices you send to us are sent by email to iFollow@efl.com. Notices will be deemed to have been delivered at the time and date of sending of the email, which time and date are specified in the email.

10.2. If we fail or delay to exercise or enforce any right we have under these Terms such failure or delay will not be deemed to be a waiver of that right nor will it prevent us exercising or enforcing that right on a later occasion.

10.3. This contract is between you and us. No-one else will have any rights to enforce its terms.

10.4. We may transfer our rights and obligations under this agreement to another organisation. We will always let you know if this happens and will ensure that the transfer does not affect your rights under this contract. Please note you need our consent to transfer your rights and obligations under this contract to anyone else.

10.5. This contract shall be governed by, and interpreted exclusively in accordance with, English law. Any dispute arising under this contract shall be subject to the exclusive (non-exclusive in respect of consumers resident outside England) jurisdiction of the English courts.

10.6. In addition please note that disputes may also be submitted for online resolution to the European Commission Online Dispute Resolution platform.

11. Complaints

11.1. If you have any questions or complaints about iFollow, please contact us at iFollow@efl.com.

11.2. We will endeavour to respond to any complaint within 7 working days of receipt of such communication. If it is not possible to provide a full response to the issue raised within that time, an acknowledgement will be sent and a detailed reply will follow within 21 working days of receipt of the original communication.

11.3. We will attempt to resolve all justifiable complaints within 28 working days. If, however, this cannot be done, we will keep you updated on the progress of the complaint.

 

Last updated 6 April 2017.