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Terms & Conditions

Below you'll find a summary of our Terms and Conditions for various things that we do. If for some reason you can't find what you're looking for then it might be worth having a look at one of the following:

In some instances that might not work so you'll find various contact details online here. One of the team will be able to help you.

  1. Passengers are reminded that they must comply with the following Terms and Conditions whilst travelling on the official Brentford FC coaches.  

  2. Supporters under the age of 18 should travel with an accompanying adult. Brentford FC only allow supporters aged under 18 to travel without an accompanying adult once written parental consent has been received. Please email the Club at enquiries@brentfordfc.com to request a parental consent form in this instance. 

  3. Each coach will have a steward that is responsible for the safety of supporters. You must comply with the reasonable instructions of the steward on the journey, including, for the avoidance of doubt, those relating to the compliance with any Government guidelines and/or reasonable instructions (as issued by the steward or the coach operator more generally) regarding COVID-19 and the transportation of passengers.
     
  4. All passengers should bring a face covering with them and should wear this while on the coach (unless eating or drinking or if you are exempt from wearing a face covering). 

  5. Smoking (including electronic e-cigarettes) will not be permitted on the coach. If you are smoking you will be ejected from the coach.  

  6. Please ensure you use the rubbish bags provided for any litter you have.  

  7. Alcohol and illegal drugs are not permitted on the coach, this is a criminal offence and you can be arrested. Passengers will be checked by the coach stewards prior to boarding, refusal to this condition will mean individuals are not allowed to travel. If you are found to be in possession of alcohol and/or illegal drugs, you will be refused travel.  

  8. It is your own responsibility to collect all belongings at the end of your journey. Supporters can leave their belongings on the coach if the driver is happy with this however this is at your own risk. Brentford FC or stewards on board will not be liable for any lost or stolen belongings.  

  9. The coaches will depart promptly to and from an away game as quickly and as safely as possible. We will not wait for any late supporters and will not take any responsibility for their welfare if they do not arrive on time for departure. All supporters are advised to arrive at their departure point no later than 15 minutes before the stated departure time. We strongly advise that supporters go directly to their designated coach straight after the final whistle, to avoid missing their return journey.  

  10. Service stops: if a stop is required, please ensure you take note from the coach steward how long you will be stopping for to avoid being left behind.  

  11. Brentford FC will not tolerate any foul, abusive, threatening or unacceptable behaviour. The coach steward has the right to refuse you to travel.  

  12. If you have any questions regarding your booking, please contact us on enquiries@brentfordfc.com or by phone 020 8847 2511, option 1 

Brentford FC Limited (we or us) are selling the tickets for this pre-season fixture on behalf of Manchester United Football Club Limited (MUFC).  MUFC will be responsible for emailing the tickets to the purchaser.  Brentford will provide MUFC with the purchaser’s - and (if the purchaser is buying tickets for anyone else) those people’s - name, date of birth and email address (ticketing data).  Each purchaser must have those other the people’s consent to this.  The transfer of ticketing data is necessary to perform the ticketing contract(s).  MUFC’s usage of ticketing data will be governed by MUFC’s ticketing terms and conditions and privacy policies, which the purchaser should review.

If you do not agree to the above, do not proceed with your ticket purchase

In order to assist our staff and stewards, and to help protect you and your fellow supporters, you are kindly asked to follow these guidelines:

  • For group tickets, you will need to provide names and contact details in line with the Government Test and Trace regulations.
  • If you develop COVID-19 symptoms within 10 days of the event (or you should be self-isolating for any other reason under UK Government guidance) then you should not come to the stadium. If you develop COVID-19 symptoms whilst at the stadium, please notify the nearest member of staff immediately.
  • The stadium will open two hours before kick-off for general admission and fans should arrive no later than 30 minutes before kick-off.
  • Fans are advised to allow extra time for all journeys to the stadium, particularly on public transport as social distancing may mean that it’s not possible for you to board the first train or bus that arrives.
  • Fans should ensure that social distancing is maintained on the journey to the stadium, including on public transport and in any queues to enter the stadium.
  • Fans will be required to enter the stadium via the preassigned entrance - fans in the East Stand will need to enter via the footbridge from Capital Interchange Way.
  • Please bring ID to prove the correct person is using the Match Ticket for NHS Test and Trace purposes. Please be ready to show your ID if requested on your way into the stadium. If your ID check is not validated, you will not be permitted entry to the stadium. (Accompanied children do not need to provide ID). 
  • Please download the NHS Test and Trace App on your phone (if possible) before you come the stadium and be ready to check in on arrival.
  • To help reduce queues at checkpoints, only a small bag (or a clear plastic bag with food and drink items) will be permitted into the stadium. Large bags or suitcases (including cabin bags), laptop bags and rucksacks are not permitted and there is no facility for storing these at the stadium.
  • You will be searched with a security wand and your temperature may be taken before entering the stadium.
  • Supporters aged 12 or over must wear a face covering at all times*, including in the concourse areas and in the stadium bowl. (*Unless exempt) The only exception to this is when you are eating or drinking. 
  • If you are exempt from wearing a face covering, then you should show an exemption pass when required. Please click here to request an exemption pass 
  • Please always observe social distancing and follow the one-way signage at all times at the stadium, including when waiting in any queues, and avoid close contact with others not in your household group.  
  • Toilets will be open but fans are asked to be patient when waiting and to avoid peak times wherever possible.
  • All payments inside the stadium will be contactlessand cash payments will not be accepted.
  • We will not be serving food or drink in the stadium concourse areas. Fans will be permitted to bring along non-alcoholic drinks and snacks in a clear plastic bag - no glass containers or cans are allowed. 
  • Please frequently wash your hands with soap and use the sanitiser dispensers provided and avoid touching your face, door handles or railings where possible.
  • We all hope we’ll be celebrating a goal but please avoid hugs, high-fives, handshakes and any close contact with people who are not within your group.
  • Should you need to pass by fellow supporters to exit the stand at any time, please ensure that you face away from them as you move past them in the row.
  • Please ensure that you wear your face covering at all times, including when sitting in the stands.
  • Please avoid touching the match ball if it is kicked out of the play and into the stands. A member of staff will retrieve the ball, sanitise it and return it to the field of play.
  • Please do not approach any of the Club’s or visiting Club’s players or coaching staff at any time as they will not be able to pose for photographs or provide autographs.
  • Please exit the stadium as directed by staff. It may be necessary to exit the stadium one area at a time and fans are advised to allow extra time for departing the stadium.
  • Please make sure all the other guests in your party have read and understood these guidelines.
  • The Club reserves the right to eject any supporter that fails to comply with this Code of Conduct and reminds all fans that stadium capacities for the future may be reduced as a result of any safety issues that occur. 
  • SUPPORTERS ARE REMINDED THAT THEY MUST NOT GO ON THE PITCH AT ANY TIME

Thank you for your support and co-operation. Please stay alert, follow these guidelines and help us all enjoy the match safely.

Terms and Conditions for purchase of Season Tickets from Brentford FC Limited (“the Club”)

General terms

1.1 Terms which are defined in these Terms & Conditions are set out at the end of these Terms.

1.2 Senior, Young Person and Junior ticket holders must bring Photographic ID to Matches. Under 12s must be accompanied by an adult who must be 18 years or over.

1.3 No surcharge is payable on credit/debit card payments. We accept Visa and Mastercard.

1.4 The Club reserves the right to refuse you and/or a Guest admission to a Match, or eject you or a Guest from the Ground if you and/or your Guests do not comply with the Club’s Terms & Conditions of Entry or the Club’s Ground Regulations.

1.5 In the event that your Ticket is withdrawn or cancelled the Club reserves the right to exclude you and/or your Guest from the Club’s membership scheme and/or to disqualify you and/or your Guest from applying for any Ticket.

Season Ticket conditions of issue

1.1  Season Tickets are only for the use of supporters of the Club. Lending Tickets to fans of visiting clubs causes safety issues and is prohibited. The Club reserves the right to withdraw Season Tickets if this warranty is found to be false.

1.2 The issue of a Season Ticket and your access to the Ground is subject to the rules of the Football League, Football Association and the Club’s Terms & Conditions of Entry.

1.3 The Club reserves the right to amend the Terms & Conditions, the Ground Regulations, or Conditions of Issue from time-to-time provided that any material amendments will be notified to you by email and/or all amendments will be available in advance of being effective on the Club’s website.

Admission to the Ground

2.1 By using a Season Ticket you confirm your acceptance of the Club’s Terms & Conditions of Entry.

2.2 A Season Ticket permits you to occupy the seat specified on your Brentford Card at Matches.  In exceptional circumstances if it is not possible to seat you in the specified seat, we may offer an alternative seat that shall be in the same or a higher price bracket than your original allocated seat.

2.3 The Club may move your seat to an alternative seat in the same or a higher price bracket than your original allocated seat prior to or during a Match if it reasonably considers that your behaviour at a Match may adversely affect other supporters or where the Club reasonably believes that it is in the interests of your or other supporters’ safety.

2.4 Nothing in these Conditions of Issue shall constitute or imply any entitlement to occupy the seat indicated on your Brentford Card in any subsequent season.

2.5 Except as provided by clause 2.6 below, you may not use any equipment to record or transmit (by digital or other means) any audio, visual or audio-visual material of Match Footage or any information or data in relation to a Match. Any person acting in breach of this provision may be required to deliver up any record of such material to the Football League and/or the Club and if you do make any such record in breach of these terms, you hereby assign the copyright in any such material to the Club.

2.6 You may bring mobile telephones (including those which incorporate audio and/or video recording) to the Ground, provided that any recordings are for your personal, private and non-commercial use.

2.7 You shall not use or display within the Ground any sponsorship, promotional or other “ambush” marketing materials with the purpose of promoting a third party’s brand.

2.8 Except as provided by clause 2.9 below, you shall not offer or distribute (free or for sale) within the Ground any commercial product.

2.9 Clause 2.8 above shall not prevent you from distributing publications (e.g. fanzines) which are not in breach of clause 2.7 and where both the content and the publication are lawful.

Use of Your Season Ticket

3.1 Season Tickets are issued for your sole use and except as provided by clause 3.2 below you shall not offer to resell, resell, assign or transfer or lend the Season Ticket or the benefit of it to any other person. In particular, you may not offer your Season Ticket as a prize in a promotion or competition or as part of a hospitality package without the express written permission of the Club.

3.2 You may transfer the Season Ticket through the Club’s official Ticket Exchange or to a Guest provided that resale or transfer to a Guest will only be permitted in respect of an individual Match and in consideration of no payment over the face value of a ticket for that Match. You must inform any Guest that the Terms and Conditions of Entry and Ground Regulations apply to each Guest. In particular you must not transfer a ticket to a Guest who is a supporter of a visiting Club.

3.3 The unauthorised sale or disposal of tickets is a criminal offence. The Club will inform the police if Season Tickets are being sold illegally and will press for appropriate charges.

3.4 Your Season Ticket will remain the property of the Club and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer.

3.5 Misuse of this Season Ticket may result in the holder being refused entry to, or ejected from, the Ground in respect of a particular Match and/or the cancellation and withdrawal of this Season Ticket. In the event of any cancellation and withdrawal in accordance with this clause 3.5, no refund shall be payable to the holder in respect of any unexpired portion of it. The Club further reserves its right to take any legal action as it sees fit in connection with such matters, including a claim for an account of profits from an unauthorized commercial use of the Season Ticket.

Lost or Stolen Season Tickets

4.1 In order to gain admission to the Ground your Brentford Card (with the Season Ticket details printed on it) must be presented in its entirety at every Match.

4.2 In the event that you forget your Season Ticket in respect of any individual Match, the Club shall not be obliged to admit you or issue any other form of ticket for that Match. If a matchday duplicate ticket is issued, the Club may require payment of a non-refundable charge which is currently £5.

4.3 If a Season Ticket is damaged, lost, stolen or destroyed, a duplicate Season Ticket shall be issued by the Club as soon as reasonably practicable after the payment of a non-refundable charge which is currently £10.

4.4 If your Season Ticket does not arrive by post following its purchase and prior to the season starting, you will be required to sign a declaration undertaking to immediately return the original Season Ticket to the Club should if you receive it subsequently. There will be no charge for the issue of a duplicate Season Ticket in these circumstances.

Rescheduled Matches

5.1 While the Club always endeavours to inform Ticket holders of changes affecting their tickets promptly, no guarantees can be given by the Club that a Match will take place at a particular time or on a particular date. While the Club will always endeavor to provide you with as much notice of any changes as possible, the Club reserves the right to reschedule any Match without notice and without any liability whatsoever. Your Season Ticket will enable you to attend the re-arranged Match.

5.2 The Club will have no further liability whatsoever to you or any other third party arising out of or in connection with the cancellation and/or rescheduling of any Match, including any loss of profits, indirect or consequential loss or damage or travel costs.

Changing your Personal Details

6 If you change your address please update your personal details on the Club’s website or by phoning the Ticket Office.

Cancellation or Withdrawal of Season Ticket

7.1 Without prejudice to any other remedies, if you are in serious or persistent breach of these Terms and Conditions, the Ground Regulations, or the Terms & Conditions of Entry, the Club may cancel and withdraw your Season Ticket. In the event of such cancellation no refund will be paid in respect of any unexpired portion of the Season Ticket. The following Terms and Conditions of Entry are examples of behavior that would be a serious breach of those terms.

Terms & Conditions of Entry for Season Tickets and any other Match Ticket (“Ticket”)

7.1.1 smoking tobacco or drinking alcohol in areas where such smoking or drinking alcohol is prohibited;

7.1.2 being (or appearing to be) intoxicated by drugs or alcohol or another intoxicant

7.1.3 bringing into the Ground any illegal substances, fireworks, smoke canisters, air horns, flares, laser devices, glass bottles or any item that might be used as a weapon or compromise the safety of any person (whether or not such item is used or thrown);

7.1.4 persistent standing in seated areas while a Match is in progress where such standing is interfering with the enjoyment of other supporters;

7.1.5 sale or transfer (except as permitted) of Ticket to any person;

7.1.6  the possession of any material including any banner or flag that is offensive, obscene, abusive, racist and/or discriminatory;

7.1.7 fighting or engaging in and/or inciting violence or abuse directed at Club staff, other supporters, police officers or any other person within or around the Ground;

7.1.8 entering the playing area or any other area to which spectators are not generally admitted without authority from the Club or a police officer or other lawful excuse;

7.1.9 using language that is abusive, indecent, homophobic, racist, discriminatory or otherwise of an offensive nature to Club staff, other supporters, police officers or any other person within or around the Ground;

7.1.10 any failure to pay any sums owing in respect of your Ticket;

Other terms and definitions

8.1 The Club excludes any liability for loss of property in or around the Ground except if loss is caused by the negligence of the Club.

8.2 These terms shall be governed by and construed in accordance with the laws of England and Wales and the parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales.

In the Conditions of Issue the following words shall have the following meanings:

"Ground" means the Stadium known as Griffin Park located at Braemar Road, Brentford, TW8 0NT and any other location to which the Club permits entry to users of Tickets.

"Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground (copies of which are available on the Club’s website and are located prominently in and around the Ground).

"Guest" means a relative, friend, colleague or companion to a disabled supporter who attends a Match with a Ticket purchaser and who would be entitled to purchase a Ticket under the Terms and Conditions of Entry.

"Match" and "Matches" means any Football League football match(es) in which the Club participates and that takes place at the Ground during the applicable Season.

“Photographic ID” means a passport, photographic driving licence, freedom pass, National Identity Card or other recognized official photographic ID.

"Season Ticket" means a Brentford Card with a Season Ticket loaded onto it (and/or any rights arising out of or in connection with any of the foregoing) for admission to Matches.

"Terms & Conditions of Entry" means each of the applicable regulations of FIFA, UEFA, The Football Association, and The Football League; the Ground Regulations; and the Conditions of Issue (all of which are available on the Club’s website or the applicable association’s website, or from the Club on request).

Terms and Conditions for purchase of Match Tickets from Brentford FC Limited (“the Club”)

General terms

1.1 Terms which are defined in these Terms & Conditions are set out at the end of these Terms.

1.2 Senior, Young Person and Junior ticket holders must bring Photographic ID to Matches. Under 12s must be accompanied by an adult who must be 18 years or over.

1.3 No surcharge is payable on credit/debit card payments. We accept Visa and Mastercard.

1.4 The Club reserves the right to refuse you and/or a Guest admission to a Match, or eject you or a Guest from the Ground if you and/or your Guests do not comply with the Club’s Terms & Conditions of Entry or the Club’s Ground Regulations.

1.5 In the event that your Ticket is withdrawn or cancelled the Club reserves the right to exclude you and/or your Guest from the Club’s membership scheme and/or to disqualify you and/or your Guest from applying for any Ticket.

Match Ticket conditions of issue

1.1 The issue of a Home Match Ticket and subsequent access to the Ground is subject to these Conditions of Issue (the “Conditions”) and the Terms & Conditions of Entry, each as in force from time-to-time and which are available on the Club’s website at brentfordfc.com or upon written request of the Club.

1.2 By purchasing a Home Match Ticket you agree to the Conditions and the Terms & Conditions of Entry at the time of purchase. If you purchase a Home Match Ticket on behalf of another person, you must do so with their authority to agree to the Conditions and the Terms & Conditions of Entry on their behalf.

1.3 If you purchase Home Match Tickets (or other tickets) for members of your Friends and Family network (a) you much have their consent for you to do so, and (b) they must understand (and must have confirmed to you that they understand) that their ticket allocation for the Match in question will be used by you when you make those purchases.

1.4 Home Match Tickets are for the use of supporters of the Club only. By applying for a Home Match Ticket and/or using it you warrant and represent that you are a supporter of Brentford FC. Home Match Tickets are for Brentford FC supporters only and use by supporters of visiting clubs is strictly prohibited.

2. Admission to the Ground

2.1 A Home Match Ticket permits you to occupy at the Match the seat indicated on the Home Match Ticket

2.2 In the event that the Club is not able to offer you the seat indicated on the Home Match Ticket you may occupy such other alternative seat of equal price as the Club may allocate to you at its absolute discretion.

2.3 Nothing in these Conditions or in the Terms & Conditions of Entry shall constitute or imply any entitlement to occupy the seat indicated on the Home Match Ticket at any time, including any subsequent Match in any season.

2.4 Nothing in these Conditions of Issue shall constitute or imply any entitlement to occupy the seat indicated at any subsequent Match or in any subsequent season.

2.5 Except as provided by clause 2.6 below, you may not use any equipment to record or transmit (by digital or other means) any audio, visual or audio-visual material of Match Footage or any information or data in relation to a Match. Any person acting in breach of this provision may be required to deliver up any record of such material to the Football League and/or the Club and if you do make any such record in breach of these terms, you hereby assign the copyright in any such material to the Club.

2.6 You may bring mobile telephones (including those which incorporate audio and/or video recording) to the Ground, provided that any recordings are for your personal, private and non-commercial use.

2.7 You shall not use or display within the Ground any sponsorship, promotional or other “ambush” marketing materials with the purpose of promoting a third party’s brand.

2.8 Except as provided by clause 2.9 below, you shall not offer or distribute (free or for sale) within the Ground any commercial product.

3. Use of Home Match Ticket

3.1 The Home Match Ticket is issued for your sole use and except as provided by clause 3.2 below you shall not offer to resell, resell, assign or transfer or lend it or the benefit of it to any other person. In particular, you may not offer your Ticket as a prize in a promotion or competition or as part of a hospitality package without the express written permission of the Club.

3.2 The unauthorised sale or disposal of tickets is a criminal offence. The Club will inform the police if Season Tickets are being sold illegally and will press for appropriate charges.

3.3 If more than one Home Match Ticket is issued to you, a Home Match Ticket must be retained by you for your personal use (subject to the provisions below) and the remainder may be transferred to your Guest(s) for their personal use only PROVIDED THAT such transfer must not take place in consideration of payment or benefit in excess of the face value of the Home Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business.  Such transfer will be subject to these Conditions and the Terms & Conditions of Entry which will apply to the Guest as if he were the original purchaser of the Home Match Ticket and you must inform the Guest of this.  You may be asked to provide the name and address of your Guest(s) when asked to do so by any official, steward or employee of the Club or any police officer. In the event that you and/or your Guest are unable to use any Home Match Ticket then you may transfer that Home Match Ticket(s) to a person known to you personally who would be entitled (under the Terms & Conditions of Issue) to purchase such Home Match Ticket and attend such Match PROVIDED THAT such transfer does not take place in consideration of payment or benefit in excess of the face value of the Home Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business. Such transfer must not be to a supporter of the visiting club at any Match and will in any event be subject to the Terms & Conditions of Entry which will apply to the transferee as if he were the original purchaser of the Home Match Ticket and you must inform the transferee of this. You may be asked to provide the name and address of the transferee when asked to do so by any official, steward or employee of the Club or any police officer.

3.4 The Home Match Ticket will remain the property of the Club at all times and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to require the immediate return of the Home Match Ticket at any time.

3.5 Any Home Match Ticket obtained or used in breach of these Conditions and/or the Terms & Conditions of Entry shall be automatically void and all rights conferred or evidenced by such Home Match Ticket shall be nullified.  Misuse of this Home Match Ticket may result in the holder being refused entry to, or ejected from, the Ground in respect of a particular Match and/or the cancellation and/or withdrawal of this Home Match Ticket. In the event of any cancellation and withdrawal in accordance with this clause 3.5, no refund shall be payable.  The Club further reserves its right to take any legal action against any persons as it sees fit in connection with such matters, including a claim for an account of profits made from an unauthorised use of the Home Match Ticket.

4. Changes to Dates, Refunds & Exchanges

4.1 No guarantees can be given by the Club that the Match will take place at a particular time or on a particular date. The Club reserves the right to abandon, postpone and/or reschedule any Match without notice and save as set out in Clause 4.2, such abandonment, postponement and/or rescheduling shall be without any liability to you whatsoever (including without limitation in relation to any loss, damage, costs or expenses suffered or incurred by you).

4.2 In the event of the abandonment, postponement or rescheduling of any Match, you will, subject to clause 4.3, be entitled to receive either a full refund (including any booking fee paid) or the equivalent ticket for the subsequent rescheduled Match via such application procedure as the Club stipulates. The Club will have no further liability to you whatsoever, including (but not limited to) any indirect or consequential loss or damage, costs or expenses or loss of enjoyment or travel costs suffered or incurred by you.

4.3 In order to obtain a refund, the Home Match Ticket must be returned to the Club's Ticket Office within 7 days of the abandonment or rescheduling announcement (which shall be made on the Club’s website at brentfordfc.co.uk, where possible) provided that this is still more than 7 days before the rescheduled date.  Tickets that include hospitality are subject to their own terms and conditions. It is the responsibility of the ticket holder to check the date and kick-off time of matches. A refund will only be issued on production of identification that the individual requesting the refund is the person to whom the Home Match Ticket was originally sold. For the avoidance of doubt, the Club shall have the final decision as to whether to issue a refund shall be under clause 4.2 or 4.3 and such decision shall be final and binding.

5. Lost or Stolen Home Match Tickets

5.1 In order to gain admission to the Ground the Home Match Ticket must be presented in its entirety at the Match.

5.2 The Club shall not be obliged to issue any replacement for a lost, stolen or destroyed Home Match Ticket.

6. Cancellation & Withdrawal of Home Match Ticket

6.1 Without prejudice to any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of these Conditions and/or the Terms & Conditions of Issue, to cancel and withdraw any Home Match Ticket issued to you.  In the event of such cancellation no refund will be paid.  A non-exhaustive list of actions which shall constitute serious breach of the Terms & Conditions of Entry is as follows:

6.2.1 smoking tobacco or drinking alcohol in areas where such smoking or drinking alcohol is prohibited;

6.2.2 being (or appearing to be) intoxicated by drugs or alcohol or another intoxicant

6.2.3 bringing into the Ground any illegal substances, fireworks, smoke canisters, air horns, flares, laser devices, glass bottles or any item that might be used as a weapon or compromise the safety of any person (whether or not such item is used or thrown);

6.2.4 persistent standing in seated areas while a Match is in progress where such standing is interfering with the enjoyment of other supporters;

6.2.5 sale or transfer (except as permitted) of Ticket to any person;

6.2.6 the possession of any material including any banner or flag that is offensive, obscene, abusive, racist and/or discriminatory;

6.2.7 fighting or engaging in and/or inciting violence or abuse directed at Club staff, other supporters, police officers or any other person within or around the Ground;

6.2.8 entering the playing area or any other area to which spectators are not generally admitted without authority from the Club or a police officer or other lawful excuse;

6.2.9 using language that is abusive, indecent, homophobic, racist, discriminatory or otherwise of an offensive nature to Club staff, other supporters, police officers or any other person within or around the Ground;

6.2.10 any failure to pay any sums owing in respect of your Ticket;

6.2.11 In the event that your Home Match Ticket is withdrawn or cancelled the Club reserves the right to exclude you from any Membership scheme maintained or organised by the Club and/or to disqualify you from applying for any Match ticket or Season Ticket at its discretion.

7. Exclusion of Liability

Save that the Club does not seek to avoid or limit its liability in respect of death or personal injury caused by its negligence, to the maximum extent permitted by law, the Club hereby excludes any liability for loss, injury or damage to persons/property in or around the Ground.

8. Governing Law

These Conditions shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales. 

9. Definitions 

In these Conditions the following words and phrases shall have the following meanings:

"Conditions " means these terms and Conditions of Issue, which govern the issue and use of a Home Match Ticket.

"Ground" means the Club’s Stadium at Griffin Park, London TW8 0NT and all other locations owned, occupied or utilised by the Club.

"Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground.

"Guest" means a relative, friend, colleague and/or companion to the disabled who would be entitled to purchase a Home Match Ticket under the Terms and Conditions of Issue.

"Match" or "Matches" means any Football League or other match(es) in which the Club participates and that takes place at the Ground during the given season.

"Home Match Ticket" means a printed paper ticket or other form of ticket (and/or any rights arising out of or in connection with the foregoing) for admission to a Match.

"Terms & Conditions of Entry" means each of the rules and regulations of FIFA, UEFA, The Football Association, The Football League; the Ground Regulations and the Supporters’ Charter.

Last updated 28 April 2020

These terms and conditions (“Terms”) apply to the iFollow premium digital content service (“iFollow”) accessed through your chosen Club official website (“Site”) and/or the official iFollow mobile app (“App”). These Terms apply to all use and access of iFollow, whether paid or provided on a free or promotional basis.

Please read these Terms carefully before submitting your order.

Access to iFollow is provided to you, the subscriber (“you”“your”) on the basis that you pay the Fee (as per the methods detailed below) and accept the terms of this contract.

Please note that your access to iFollow will also be subject to the Terms of Use (for access through the Site), end user licence agreement (“EULA”) (for access through the App) and applicable Privacy Policy, all of which (as updated over time) are incorporated into these Terms and form the contract. To the extent that these Terms conflict with the general Terms of Use or EULA, the order of priority shall be: (i) these Terms; then (ii) Terms of Use or EULA.

The contract is a legal agreement and it sets out the rights and obligations of you and EFL Digital Limited (“EFL Digital”“we”“us”“our”). We have been appointed by the Club under whose name this service is branded (“Club”) to operate the Site, Club section of the App and iFollow. Find out contact and other further details about both us and the club.

1. Registration and Username / Password

1.1. Once you have submitted your order to us, we will email you to confirm acceptance, at which point the contract between you and us will be formed. We may retain a copy of the contract details for our own records. If we cannot accept your order we will inform you by email. This may be because, for example (i) there has been a pricing error (see section 3) (ii) you failed to provide required information (see section 1.3) (iii) you have tried to order a subscription package which is not available in your territory or for which you are otherwise not eligible (iv) there has been an error in your initial payment of the subscription fee or (v) we have been affected by a recent unforeseen event which means iFollow cannot be made available in whole or part.

1.2 By submitting your order to us you confirm that:

1.2.1. you are at least 18 years old;

1.2.2. you are solely resident in the correct territory for your chosen subscription package. Please note content included in some subscription packages is only available in certain territories due to rights restrictions. Change to the territory in which you are located may affect availability of certain content, particularly live video content. Find out more about subscription packages and territory restrictions; and

1.2.3. the information which you provide is true, accurate and complete in all respects at that time. You must also notify us immediately of any changes to your information during your subscription by either updating the details in the My Account page of the Site or emailing iFollow@efl.com. As above, changes to your located territory may affect content access.

1.3. If we find that you have provided incorrect or inadequate information, your order may not be accepted and/or we may ask you to provide the correct and complete information. If you still fail to do so within a reasonable time, we may reject your order or end the contract (in the case of your error being uncovered after we have already accepted your order – see section 8). We will not be responsible for delay or failure in providing you access to all or part of iFollow if this is caused by you failing to provide us with the information needed and/or updating us of material changes to your information.

1.4. If you wish to upgrade your subscription package after your order has been accepted, you can do so through your “My Account” section of iFollow. We will let you know if the upgrade is possible and if so the applicable changes, including any increase in price and when the upgrade may take effect. You may be asked to confirm this change through the Site or email.

1.5. On registration you will be required to enter a user name and password. You must keep the password secure and not disclose it to any other person. Your right to use iFollow is personal to you and is limited to viewing on one device at any time. If your password becomes known by a third party, you must immediately change your password by logging into the My Account section of iFollow. We are not liable for any loss or damage arising from your failure to comply with this obligation.

1.6 For the purpose of your subscription we will only use your personal information as set out in our Privacy Policy.

2. Use of the Service

2.1. We provide you with access to various types of digital content within iFollow, as set out for the subscription package you selected on your order. This may include, for example, audio/video coverage of matches, statistics, photo galleries and/or video streaming of interviews and highlights. Your access is not exclusive (others can access the content too), may be suspended and/or terminated in accordance with these Terms, and may depend on the territory in which you are located or other applicable eligibility criteria set out in the order process.

2.2. iFollow content includes certain video and audio footage, photographs, text images, statistics, logos and other media and intellectual property related to the Club, the English Football League, Football Association, Premier League, us and the respective content licensees of those parties. All such content, design, text, graphics, footage, materials and their selection or arrangement are the intellectual property rights (including, amongst other things) copyright of us, the above parties and/or the respective licensees. You will not own any of the content.

2.3. For match footage shown on a live basis (certain geographical territories only) not all your chosen Club’s matches will be available for viewing on a ‘live’ basis. This is due to, amongst other things, restrictions with television broadcasters. View the television broadcast schedule.

2.4. iFollow is a content access service only. We are not providing, and are not responsible for any problems caused by your computer hardware, computer operating systems, internet connection or other software installed on your computer (and/or any traders you engage with in respect of such resources).

2.5. iFollow has not been developed to meet your individual needs. Please check that facilities and functions of iFollow (as described on the Site and/or App or relevant appstore) meet your requirements.

2.6. In order to access and use iFollow, you will need to:

2.6.1. provide all necessary equipment including a computer and network / telephone connection;

2.6.2. access the internet, and you are responsible for any service fees associated with such access. You will require a WIFI or broadband internet connection (DSL/cable or higher) of 800 kbps or higher to use the App. You can also access the App over a 3G/4G/5G connection via supported mobile devices. If you have an internet connection speed of 5 Mbps or higher and your computer meets the requirements below at section 2.7, you will be able to enjoy the App at its highest video quality.

2.7. For use of iFollow your device needs to comply with the following minimum system requirements (as may be updated occasionally, for which see section 3 below):

2.7.1. Site (Windows): 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks; 32- and 64-bit (unless noted): Windows 8.1, Windows 10 and later new Windows releases; latest versions of Microsoft Internet Explorer, Microsoft Edge, Mozilla Firefox and Google Chrome; 1GB (32-bit) or 2GB (64-bit) of RAM; 128MB of graphics memory.

2.8. You must not (nor authorise or permit any other person to):

2.8.1. use iFollow contrary to this contract, including use for any unlawful purpose contrary to any applicable laws and regulations, including in the country from which you have accessed iFollow;

2.8.2. use iFollow other than for private and domestic purposes. Under no circumstances must iFollow nor any content be accessed or used for commercial or business purposes, without our prior written consent;

2.8.3. transmit any computer viruses or any other disruptive or harmful contaminants through iFollow, Site or App or the technology on which they rely;

2.8.4. use iFollow in a way that may cause it and/or any equipment used by us (or our technology partners appointed to help provide iFollow) to be interrupted, damaged, rendered less efficient or impaired, nor try to gain unauthorised access to any of systems through which iFollow is delivered;

2.8.5. store your password anywhere on a computer in plain text;

2.8.6. use iFollow in any manner which violates or infringes the rights of any person, firm or company (including, amongst other things, rights of intellectual property, confidentiality or privacy);

2.8.7. forward, record, copy, reproduce, store, transfer, modify, post, distribute or publish any of the content of iFollow without our prior written permission (unless otherwise specifically permitted by law);

2.8.8. sell, assign, transfer or delegate all or any of your rights and obligations in this contract to another person or organisation, or share use of or access to your iFollow account or any content contained or accessed within it;

2.8.9. alter, disassemble, decompile or reverse engineer any part of iFollow; or

2.8.10. access, view or use iFollow in circumstances where members of the public can view the content accessible via your account (whether simultaneously or not) or authorise any other person to do so; or

2.8.11. provide or utilise any technology (including, amongst other things, location blocking facilities (such as VPN’s) or other methods to conceal your IP address) intended to facilitate you or any other person accessing iFollow or its content in circumstances where you and/or they are not otherwise eligible to do so in accordance with these Terms.

Any failure to comply with any of the above will be considered a serious breach of these Terms.

2.9 Content provided through iFollow is intended for use on a stand-alone basis only in accordance with the relevant subscription package selected. Content is not to be combined with other content sources – for example only, some match footage is only made available without commentary and must not be combined or overlaid with unauthorised audio commentary. This contract provides for access to your one chosen Club’s iFollow service only, and not any other similar service we may provide to other third parties or clubs.

3. Changes & Updates

3.1. We may change iFollow and/or these Terms without giving you notice in order to:

3.1.1. reflect changes in relevant laws or regulatory requirements;

3.1.2. implement minor or emergency technical adjustments, for example to address a security threat;

3.1.3. alter or improve the presentation of the user interface, or increase functionality (where this does not increase the price payable by you for your current subscription period);

3.1.4. implement and reflect planned changes we have prominently and specifically drawn to your attention when or before you submitted your order, or (in relation to any renewal) as part of your renewal reminder, referred to at section 5; or

3.1.5. implement other minor changes which would not reasonably be likely to cause you a material detriment in your use of iFollow nor increase the price payable by you in your current subscription, or which we reasonably believe to be for the benefit of users.

3.2. For more significant planned changes to iFollow and/or these Terms, you will be provided with reasonable notice of the planned change. For example, this may include:

3.2.1. removal of outdated or redundant features from iFollow; or

3.2.2. detrimental changes to the nature of or locations in which certain types of content relevant to your iFollow subscription are available. This is sometimes required to reflect changes in football (soccer) league/teams appointed broadcasters from time to time; or

3.2.3. if your Club is no-longer an EFL club (i.e. on promotion to the Premier League or relegation to the National League) and your subscription package included live streams of match footage we will no-longer be able to provide these due to broadcasting restrictions. However in those circumstances we will place you onto the next lower priced subscription package which your Club is then entitled to offer (if part of your subscription period is unexpired and you have paid your subscription in advance, a pro rata amount of the price difference will be refunded to you for that unexpired period – pro rata refunds won’t be applicable on automatic renewal).

After receiving such notice, you may then contact us before the change is implemented to end your subscription if you do not wish to be bound by the change, in which case your subscription will end at the end of that calendar month or expiry of your current subscription period (whichever is sooner) and you will receive a refund for any outstanding period of your subscription for which you have already paid. If you do not contact us to unsubscribe before the change is implemented, you will be deemed to have agreed to the change.

3.3. We may update the underlying software relating to iFollow, or require you to implement updates from time to time to continue accessing iFollow. For example, as time goes on you may need to ensure your system remains compatible with technical requirements (see section 2) or implement updates to the App.

3.4. If any change to these Terms or changes carried out in accordance with them is found invalid, void or for any reason unenforceable, only that change will be disregarded and it will not affect the validity and enforceability of any remaining changes or Terms.

4. Payment

4.1. You must pay the subscription fee applicable to the time period you have subscribed for (“Subscription Period”), in accordance with the fee plan notified to you at the time of registration and confirmed in our acceptance email sent to you (the “Fee”).

4.2. Except in the case of obvious error the Fee is as set out on the Site at the time of your application for an iFollow subscription. If we accept and process your order where a price error is obvious and unmistakable and could reasonably have been recognised as such by you, we may end the contract and refund you any sums paid.

4.3. Unless otherwise stated, all Fees are inclusive of VAT or other similar sales tax in your territory. If the rate of VAT or similar sales tax in your territory changes between your order date and the end of the Subscription Period, we will adjust the rate on subsequent instalments of the Fee outstanding on your payment plan.

4.4. You are responsible for any other additional local taxes or duties applicable to the territory in which you reside or otherwise access iFollow from.

4.5. All payments must be in UK pounds sterling, unless we have expressly set out an alternative currency by which you may pay in the order process or any renewal notice. We cannot accept payment in currencies other than those expressly noted at the time you submit your order or in any subsequent renewal notice.

4.6. You may pay the Fee in a number of ways:

4.6.1. Credit/Debit card.The Fee will be automatically billed against the credit/debit card number that you provide in the registration form. Payment may be made by any of the following credit, debit or prepaid cards: Visa, Mastercard or American Express.

4.6.2. PayPal. You must provide your valid PayPal account details and the Fee will be billed against that PayPal account as set out in the fee plan notified to you.

4.6.3. Voucher. From time to time we or the Club may issue vouchers which will provide access to iFollow in accordance with the terms set out in the vouchers. Any additional terms and conditions applicable to the access provided by the voucher will be set out on the voucher. In the event of conflict with these Terms, the terms of the voucher will take priority.

4.7. We do not accept any responsibility for payments which are not received by us or accepted by your bank, other than where directly due to our fault.

4.8 We have contracted with NeuLion LLC (operating under its brand name Endeavor Streaming) to provide the streaming services that provide You (the subscriber who pays a fee) with the ability to access and view our content. The payment processing relating to the ability to view the content may also be provided by Endeavor Streaming on our behalf. Endeavor Streaming’s Terms of Use and Privacy Policy are available at  https://www.endeavorstreaming.com/.

Payment for the ability to view our content is made to Endeavor Streaming on our behalf, based upon the subscription plan that you sign up for. The subscription fee will be processed through Endeavor Streaming and will be processed in a secure manner by a third party payment services provider retained by Endeavor Streaming. Questions concerning payment processing can be directed to Endeavor Streaming, C Space House, 37 – 45 City Road, Old Street, London, EC1Y 1AT, United Kingdom, via live chat or email at iFollow@efl.com.

5. Automatic Renewal

5.1. This section 5 does not apply to any single match or other express pay per view arrangement.

5.2. Your subscription is for the Subscription Period and will, unless we notify you otherwise, be automatically renewed at the end of the previous Subscription Period for a further equivalent period.

5.3. Monthly Subscriptions: We will not normally send you reminders of renewal, unless there are changes in your renewal period you need to be aware of (see section 3 above). You can unsubscribe from iFollow with effect from the end of your monthly Subscription Period (or relevant renewal month) by contacting us at iFollow@efl.com not less than 5 days prior to the date of renewal. Your subscription will continue until the end of the month in which you notify us in accordance with this section and you will continue to be charged for that month.

5.4. Other Subscriptions: The following process will apply to your renewal:

5.4.1. a reminder will be sent to you by email at least 21 days before the end of your last Subscription Period reminding you that your subscription will automatically renew at the end of the current Subscription Period;

5.4.2. at the same time as that reminder, you will also be informed of:

5.4.2.1. the terms and conditions applicable to the renewed Subscription Period;

5.4.2.2. the price for that renewal period, if different from that for the current Subscription Period;

5.4.2.3. action you need to take if you do not want your subscription to be automatically renewed. Usually this will require you to email confirmation that you want to unsubscribe to iFollow@efl.com not less than 5 days prior to the date of renewal;

5.4.2.4. any other information we believe may be relevant to the renewed Subscription Period, including any significant changes such as those referred to in section 3.2.3 above; and

5.4.3. if your subscription is renewed as above (and you opted to receive your renewed subscription benefits immediately, waiving your right to cancel) you may only cancel the contract where we are not at fault if you provide us with at least 30 days’ notice of your desire to cancel. The contract will not end until the end of the calendar month in which that notice expires. You will be entitled to a pro-rata refund of any sums you have paid relating to the period after termination, less an administration charge of ten per cent (10%) of that refund value.

5.5. Unless you have opted to unsubscribe from iFollow not less than 5 days prior to the date of renewal your subscription will be automatically renewed. You will be deemed to have accepted the renewal on the terms and basis set out in the reminder (or, for monthly subscriptions where we have not notified you in advance of changes, on the same terms as your previous subscription). You will be charged in accordance with the same timings as under the payment plan applicable to your immediately preceding Subscription Period, unless otherwise notified to you as part of any reminder above.

6. Cancellation and Refunds – Please read carefully

6.1. By submitting your order you have opted to receive your subscription benefits immediately and waived your right to cancel. You will not therefore be entitled to cancel the contract any fourteen (14) day ‘cooling off’ period in law, nor receive a refund of the Fee. This does not affect any other rights you may have at law, including where we are at fault.

6.2. See section 5.4.3 above regarding cancellation after any automatic renewal.

7. Disclaimers and Liability

7.1. Neither we, the Club nor any of our staff or other representatives will be responsible or liable to you for any loss, damage, or inability to access and/or use iFollow which:

7.1.1. is due to any use you make of iFollow, other than that we permit under this contract;

7.1.2. is due to events outside our reasonable control. For example (and amongst other things) this may include fire, floods, severe weather, epidemics, terrorist activity or civil disruption;

7.1.3. is due to incompatibility of your devices or systems with the compatibility and technical requirements we have informed you of (see section 2 above);

7.1.4. is caused by viruses, Trojans, worms or other harmful data not caused by or attributable to an error or problem with iFollow, Site or App;

7.1.5. is caused by your failure to follow any reasonable, clear and easy to follow instructions we have made known to you relating to your use of iFollow. For example, if you fail to implement an important required update to the App; or

7.1.6. concerns loss or damage:

7.1.6.1. which is not a foreseeable result of our breach of these Terms (though we will be responsible for loss or damage which is foreseeable). Loss of damage is foreseeable if either it is obvious that it will happen or if, at the time we enter this contract, both you and we knew it might happen; or

7.1.6.2. relating to any business, including (amongst other things) loss of profits, loss of business, loss opportunity and/or business interruption. iFollow is made available for private and domestic purposes only.

7.2. We do not limit or exclude our liability for death or personal injury resulting from our negligence; fraud; or for breach of your mandatory legal rights (for example, including our liability in UK consumer contract law if iFollow digital content is not of satisfactory quality, fit for purpose, in compliance with its description or we are found to not have rights to provide such content). You should seek your own legal advice in relation to any such rights at law.

8. Suspension and Termination

8.1. We may suspend or terminate your access to all or part of iFollow at any time if:

8.1.1. (in the case of suspension only) you do not make payment to us when it is due;

8.1.2. (in the case of termination) you do not make payment to us when it is due (or such payment has failed or been refused by your payment service provider), and still fail to do so within 10 days after having had a reminder by email that it is due;

8.1.3. we are unable to verify or authenticate any information you have provided to us, where we reasonably need to do so (or information you have provided is incomplete) and you do not, within a reasonable time of us asking for it, provide us with required information that is necessary for us to start or continue making all or part of iFollow available to you;

8.1.4. you commit a serious breach of this contract, or commit a less serious breach which can be fixed and you have failed to fix it within 20 days of us notifying and requiring you to do so; or

8.1.5. your use of iFollow is reasonably considered abusive, excessive, or against the interests of other subscribers or persons,

and in each case no refund will be provided.

8.2. In addition we may close iFollow on service of not less than 30 days’ notice. If this occurs part way through your subscription, you will receive a pro-rata refund of any Fees you have already paid relating to the period of your current Subscription Period remaining as at the date of termination.

9.Maintenance

From time to time, iFollow may be taken down and your access to all or part of it suspended in order for work to be carried out relating to the upgrading or maintenance as necessary for the provision of iFollow. We shall give as much notice as is reasonable in the circumstances and shall endeavour to ensure that such works are carried out as expeditiously as possible in the circumstances, at times which minimise inconvenience to you. This may not be possible in cases of emergency to rectify significant faults, prevent further risk to you, other users or iFollow technology.

10. General

10.1. Any notices we send will be sent to the email address you supply during the registration process. We ask that any notices you send to us are sent by email to iFollow@efl.com. Notices will be deemed to have been delivered at the time and date of sending of the email, which time and date are specified in the email.

10.2. If we fail or delay to exercise or enforce any right we have under these Terms such failure or delay will not be deemed to be a waiver of that right nor will it prevent us exercising or enforcing that right on a later occasion.

10.3. This contract is between you and us. No-one else will have any rights to enforce its terms.

10.4. We may transfer our rights and obligations under this agreement to another organisation. We will always let you know if this happens and will ensure that the transfer does not affect your rights under this contract. Please note you need our consent to transfer your rights and obligations under this contract to anyone else.

10.5. This contract shall be governed by, and interpreted exclusively in accordance with, English law. Any dispute arising under this contract shall be subject to the exclusive (non-exclusive in respect of consumers resident outside England) jurisdiction of the English courts.

10.6. In addition please note that disputes may also be submitted for online resolution to the European Commission Online Dispute Resolution platform

11. Complaints

11.1. If you have any questions or complaints about iFollow, please contact us at iFollow@efl.com.

11.2. We will endeavour to respond to any complaint within 7 working days of receipt of such communication. If it is not possible to provide a full response to the issue raised within that time, an acknowledgement will be sent and a detailed reply will follow within 21 working days of receipt of the original communication.

11.3. We will attempt to resolve all justifiable complaints within 28 working days. If, however, this cannot be done, we will keep you updated on the progress of the complaint.

The following Brentford FC Memberships are now available for the 2021/22 season. The fee for each Membership, and the benefits associated with each Membership, are listed below.  They are subject to the Membership Terms below.

 

Adult Membership (18+) - £40 fee

Benefits:

  • Opportunity, during a time window, to buy available home league Match Tickets (including via the Ticket Exchange) on the basis of the stated priority sequence for that game (see the Membership Terms below for more details). If the Stadium is operating at reduced capacity, Season Ticket Holders will have the first right to a seat, with any remaining Match Tickets put on sale to Members next
  • Opportunity, during a time window, to buy available away and cup Match Tickets (after Season Ticket Holders and on the basis of the stated priority sequence for that game – see the Membership Terms below for more details)
  • Welcome pack and Membership card sent by post (United Kingdom addresses only)
  • Opportunity to access Member events (with discounts where offered) and the chance to take up remaining places at Season Ticket Holder events (subject to availability)
  • Opportunity to buy Season Tickets (should any become available)
  • Opportunity to buy match by match hospitality packages (where available)
  • Member offers (such as Club merchandise, Stadium tours, and Club Partner offers)

 

The Swarm (11-17 years) and The Bee Team (3-10 years) - £15 fee

Benefits:

  • Opportunity, during a time window, to access* available home league Match Tickets (including via the Ticket Exchange) on the basis of the stated priority sequence for that game - see the Membership Terms below for more details. If the Stadium is operating at reduced capacity, Season Ticket Holders will have the first right to a seat, with any remaining Match Tickets put on sale to Members next
  • Opportunity, during a time window, to access* available away and cup Match Tickets (after Season Ticket Holders and on the basis of the stated priority sequence for that game – see the Membership Terms below for more details)
  • Exclusive welcome pack (tailored for The Swarm and The Bee Team) and Membership card (United Kingdom addresses only)
  • Opportunity to access* Member events (with discounts where offered) and the chance to take up remaining places at Season Ticket Holder events (subject to availability and any relevant age restrictions)
  • Opportunity to buy Season Tickets (should any become available)
  • Member offers (such as Club merchandise, Stadium tours, Club Partner offers and a discount on any matchday mascot fees)
  • Right to vote for Junior Fans Player of the Season

*Fans under the age of 12 must attend matches and event with someone aged 18+; adult Members can buy on behalf of The Swarm or The Bee Team Members by linking their accounts using the Friends and Family option

Babees (0-2 years) - £5 fee

Benefits:

  • Opportunity, during a time window, to access* available home league Match Tickets (including via the Ticket Exchange) on the basis of the stated priority sequence for that game (see the Membership Terms below for more details). If the Stadium is operating at reduced capacity, Season Ticket Holders will have the first right to a seat, with any remaining Match Tickets put on sale to Members next
  • Opportunity, during a time window, to access* available away and cup Match Tickets (after Season Ticket Holders and on the basis of the stated priority sequence for that game - see the Membership Terms below for more details)
  • Welcome pack including Babees goodies and Membership card (United Kingdom addresses only)
  • Opportunity to access Member events (with discounts where offered) and the chance to take up remaining places at Season Ticket Holder events (subject to availability and any relevant age restrictions)
  • Opportunity to buy Season Tickets (should any become available)
  • Member offers (such as Club merchandise, Stadium tours, Club partner offers, and a discount on any matchday mascot fee)

*Fans under the age of 12 must attend matches and events with someone aged 18+; adult Members can buy on behalf of Babees Members by linking their accounts using the Friends and Family option

 

These are the terms and conditions (the “Membership Terms”) that apply to having a Brentford FC Membership for the 2021/22 season (“Membership”):

 

Benefits are the benefits specified above for each individual type of Membership

Stadium is the Brentford Community Stadium

We (or the Club) are Brentford FC Limited (company number 03642327)

You are a person identified in an application for Membership who becomes a Member when your application is accepted by us.

 

  1. Your details.  When you apply for Membership, you give us details about yourself and anyone else for whom you are applying.  You must make sure those details are correct.  We keep all details under our privacy policy.
  2. We decide who can have Membership.  We will tell you whether your Membership application has been successful.  The Club can decide who becomes a Member.  If we refuse a Membership application, we will repay the fee (if any) that has been paid for it.
  3. We process Membership applications within 14 days.  We will tell you if your application is successful within 14 days of receiving it.  Membership cards and welcome packs (if applicable) may take longer to be delivered to you.
  4. Fees.  You must pay the fee for your Membership(s) when you are asked to do so.  We may reduce fees for new Memberships during the season.  Existing Members won’t be entitled to a refund as a result.
  5. Membership is personal.  The Benefits are for you only.  You must not allow anyone else to use your Membership and should not share your username or password details. 
  6. Membership is for supporters of the Club.  If you are not a genuine supporter of Brentford FC, Membership is not for you.
  7. Membership is for a football season.  Your Membership is for the Club’s 2021/22 football season.  Membership automatically comes to an end on 31 May 2022 unless we extend it or it is ended earlier under these Membership Terms.  For Memberships that have an age limit – that is, The Swarm, The Bee Team and Babee Memberships – you must be the right age for the Membership on 1 August 2021.
  8. Membership cards.  You must tell the Box Office team immediately if your Membership card is lost or destroyed.  We may charge you £5 to replace it.  The cards are owned by the Club and may not be transferred to anyone else.
  9. Fan conduct.  The Club sets high standards for itself.  And we want all our fans to meet similar standards – we treat all fans as ambassadors for the Club.  Membership requires you to abide by our Club’s Diversity & Inclusion Policy, Social Media Policy, Anti-Social Behaviour Policy, Prohibited Items Policy and Ground Regulations, each as outlined at https://www.brentfordfc.com/policies-and-regulations/.   If you fail to abide by any of these policies, you will break these Membership Terms.
  1. Benefits generally. Some Benefits – such as hospitality packages, Stadium tours, matchday mascots, networking and golf days – have separate terms that apply to the Benefit.  Benefits lapse when your Membership ends. 
  2. Ticket availability. Benefits include the opportunity to buy Match Tickets at the same time as other Members – these Benefits differ by Membership.  The number of Match Tickets that will be available will vary by match.  The Club will use Ticket Access Points (https://www.brentfordfc.com/tickets/ticket-access-points/) to prioritise Match Ticket purchases for some games (both home and away).  Home league games will be categorised as either Category A or Category B and different ticket allocation rules will apply for each game (see 12 and 13 below). The list of Category A and Category B games will be announced prior to the start of the season. You should frequently check the Club’s website to know when tickets go on sale for each game, when Members' ticket booking time windows start and end, and any other relevant details for that match.  Membership does not guarantee that a Member will be able to buy a ticket, but you – like other Members – will have the opportunity to do so.
  3. Tickets for Category A home league games. Half of the available Match Tickets for Category A games will be made available to those Members with the highest Ticket Access Points. The first window of sales for these tickets will allow a guaranteed ticket purchase for qualifying Members and the second window will then open up to a wider Ticket Access Points group and be based on a first come first served basis. The second half of the available Match Tickets for Category A games will go on sale to all Members, with the majority of those tickets sold on a first come first served basis. From this group of Match Tickets, 100 will be held to be sold from the Box Office rather than online and a further 100 Match Tickets will be held for an under 18 Lucky Dip. The Lucky Dip tickets for our younger Members will be chosen at random by the Club, with 50 under 18 Members chosen (with one parent/guardian Member ticket to accompany each young Member).
  4. Tickets for Category B home league games. Available Match Tickets for Category B home league games will go on sale to all Members on a first come first served basis (subject to availability), with the exception of three games to be identified during the season where first priority will be given to those Members who have not yet been able to purchase a Match Ticket for a preceeding home league game. For all Category B home league games, 200 Match Tickets will be held to be sold from the Box Office rather than online.
  5. Tickets purchases on the Ticket Exchange. The Ticket Exchange will be switched on for home league games once all home areas of the stadium are sold out. At this point, any Match Tickets listed on the Ticket Exchange will be available for purchase by all Members during an exclusive window. All Match Tickets on the Ticket Exchange are sold at Adult prices.
  6. Tickets for away league games. The majority of Match Tickets for away games will be sold first to Season Ticket Holders. However, five per cent of available Match Tickets for away games will be available for Members to purchase. Members will be asked to register an interest in attending away games and invited to purchase on the basis of their Ticket Access Points. (For example, if 100 Match Tickets were available in this category, the top 100 Members who have registered an interest to attend the game will be invited to purchase one of those Match Tickets).
  7. Cup Match Tickets. Home cup matches will be categorised as either Category A, Category B or Category F (Family). Season Ticket Holders will have first priority to purchase Match Tickets for cup games. Any remaining Match Tickets for home cup games will then be made available for purchase by Members following the same rules outlined above for Category A and Category B home league games. Match Ticket purchase windows and priorities for any Category F cup games will be confirmed by the Club at the time. Tickets for away cup games will be sold on the same basis as for away league games. If your Membership starts after a cup match draw has taken place, we may refuse to allow you to buy tickets for that match at the same time as other Members.
  8. Match Ticket purchases. If you buy a Match Ticket, our Match Ticket Terms and Conditions will apply to you.  If you break those Match Ticket Terms and Conditions, you also break these Membership Terms.  The Club’s Friends and Family facility allows ticket-purchasing rights to be linked for the purpose of one Member buying Match Tickets on the other’s behalf. This allows adult Members to buy Match Tickets on behalf of younger Members and Members to buy tickets together – providing those Members qualify at that time under the ticket purchase rules set out above.
  1. Terminating your Membership.  If you – or someone who uses a Match Ticket bought through your Membership – break any of these Membership Terms in a way that we reasonably think is serious, or if we reasonably suspect that your Membership is being misused to obtain Match Tickets, we may end your Membership immediately.   You won’t be entitled to a refund of the fees that have been paid for an ended Membership.  All your Benefits will lapse at this point. If a Membership is ended, we may also cancel any Match Tickets bought through the Membership, and refund the price paid for them.
  1. Banning from the Club. We may ban from the Club and the Stadium anyone who seriously breaches these Membership Terms or misuses their Membership.
  2. Appeal. If your Membership is terminated or you are banned from the Club, you will have an opportunity to appeal the decision – as long as you respond to the decision within four weeks requesting your appeal.  The Club will inform you of the appeal process at that time.
  3. Events may happen that the Club cannot reasonably control. The Covid-19 pandemic is an example.  We will always try to deal with these events in a way that is sensitive to our Membership – but we aren’t responsible for them or their consequences.   It is possible that matches will be cancelled, postponed or played with reduced capacity during the 2021/22 season.  As a result, you may find it difficult or even impossible to buy Match Tickets or to use some of the other Benefits.
  4. Changes to the Membership Terms. The Club may change these Membership Terms if it has reason to do so. The changes will be notified to Members through the Club website or by email.  If the changes materially devalue Membership, the Club will give a proportionate refund of fees to affected Members.
  5. Liability. We are only liable for loss that is a foreseeable and natural result of our breach of these Membership Terms.  But we will not be responsible if the loss or breach is caused by something you should have done or should not have done.  The Club is not liable for business losses.  Memberships are made available only for non-commercial use.  We will have no liability to you for any loss of revenue or profit, loss of business, business interruption, or loss of business opportunity, including where you use a Membership for any commercial or business purpose. 
  6. Entire agreement. The Membership Terms, together with the relevant Member Benefits, are intended to be the whole of the agreement between you and the Club relating to your Membership.
  7. The law that applies. These Membership Terms are governed by English law.

Brentford FC Standard Terms and Conditions for the Sale of Advertising, Hospitality and other promotions

This information sets out the terms on which Brentford FC Limited (‘the Club’) will provide the product specified in the Booking Form.

1. DEFINITIONS

  1. 1.1  ‘EFL match’ means a football match in which Brentford FC participates in the English Football League.

  2. 1.2  ‘Hospitality’ means any hospitality package detailed in the Booking Form.

  3. 1.3  ‘Promotions’ means any sponsorship or other promotions detailed in the

    Booking Form.

  4. 1.4  ‘Stadium’ means Griffin Park, Braemar Road, Brentford TW8 0NT or any

    successor stadium of the Club.

  5. 1.5  ‘you’ and ‘your’ refer to the person (legal or natural) detailed under Company

    Name in the Booking Form.

2. BOOKINGS

  1. 2.1  Your booking will be deemed accepted by the Club upon receipt of a completed booking form.

    A confirmed booking creates a binding contract by which you agree to purchase and the Club agrees to supply the Hospitality and/or Promotions specified in the Booking Form. Once a booking is confirmed you may only cancel it or amend it in accordance with clause 6.

  2. 2.2  ‘EFL matchday Hospitality booking’ means a ticket application for an EFL match.

  3. 2.3  ‘seasonal booking’ means a seasonal corporate application for football

    matches at Griffin Park.

  4. 2.4  ‘special event’ means any public event held at the Stadium or otherwise

    involving Brentford FC, including any FA Cup, League Cup, friendly or other match (but excluding any EFL League match).

3. PAYMENT TERMS

  1. 3.1  The Club will send you an invoice for the promotions specified in the Booking Form (plus VAT).

  2. 3.2  Full payment of the balance is due as follows:

  1. 3.2.1  For seasonal packages - full payment must be received prior to the first day

    of the applicable season. The Club reserves the right to delay promotions and withhold access to Hospitality or other facilities until payment is made in full in accordance with the payment terms.

  2. 3.2.2  Full payment of the balance of fees due for any other commercial packages will be due 30 days prior to the applicable commencement date.

  3. 3.2.3  If any amount is not paid by the due date on the sales invoice. Brentford FC reserves the right to withhold services and charge interest on unpaid fees at the rate of 2.5% per annum above the base rate quoted by Barclays Bank plc from time to time.

  4. 3.2.4  If you have a dispute relating to your booking this should be notified to the Club in writing within 7 days of the receipt of invoice. Undisputed balances must be paid on the due date. If your complaint results in a credit note, this will be provided as appropriate.

4. HOSPITALITY

  1. 4.1  Parties of less than 10 cannot be guaranteed a private table.

  2. 4.2  You must inform the Club of any away-team supporters who are among your

    guests for Hospitality.

  3. 4.3  It is your responsibility to ensure that all guests are made aware of ticket Terms

    and Conditions of Issue, Ground Regulations and any other terms applying to Match Tickets, details of which may be found on the brentfordfc.com website.
    In particular any away-team supporters that sit within home-team supporter areas of the Stadium must be made fully aware that they are seated with home-team supporters and that appropriate conduct is required of them. The Club reserves the right to eject anyone (without liability) from the Stadium whom it considers is acting in a threatening, abusive or inappropriate manner.

  4. 4.4  You shall ensure that your guests observe any rules and regulations that the Club makes and notifies to you from time to time, and you will, when enjoying the Hospitality, please observe all reasonable instructions from members of staff.

  5. 4.5  Seasonal Hospitality Packages will cover the following unless otherwise stated: games played by Brentford FC First Team at home in EFL matches & rounds 1 & 2 of the League Cup.

5. DRESS CODE

  1. 5.1  A smart casual dress code must be followed by you and any guests enjoying Hospitality. Trainers, tracksuits, replica football shirts (including home team kit) and away team colours are not permitted.

  2. 5.2  It is your responsibility to inform your guests of the relevant dress code.

  3. 5.3  The Club reserves the right (without liability) to refuse entrance to the Stadium to anyone who does not follow the relevant dress code.

6. CANCELLATIONS BY CLIENT

6.1 Cancellations by you will be charged as detailed below.
Cancellations of events, matches or sponsorship packages between 6 and 12 weeks before the date of the applicable match, event or sponsorship - 25% of the booking value will be charged, 4 - 6 weeks - 50%, 2 - 4 weeks 75% and less than two weeks 100% will be charged.

7. CANCELLATION BY BRENTFORD FC

We reserve the right to cancel the booking if:
7.1 Any part of the stadium or event venue is closed or unavailable because of

events outside our control.
7.2 You become insolvent or in the case of an individual, become subject to a

bankruptcy petition and payment has not been made.
7.3 The booking might damage our reputation.
7.4 The EFL or FA or any governing body to which we belong or the police or other

regulatory authority, dictate that a football match will render the facilities

unavailable, or if the scheduled match has to be played on a different date. 7.5 Brentford FC reserve the right to eject any person causing a nuisance to or

danger to or compromising safety of any person.
7.6 There is an invoice for Match, Hospitality, Event or Sponsorship that is overdue

for payment.

8. ADVERTISING PROMOTIONS

8.1 The advertiser will pay all production costs unless specified.
8.2 Brentford FC reserves the right to withdraw any advertisement that conflicts with the interests of the Club or if an advertisement is liable to detrimentally

affect the reputation of Brentford FC in any way.
8.3 Any booking for advertising covers EFL home games. The Club may include

certain cup games at its discretion but this cannot be guaranteed. Bookings do not include games played by any other team where Brentford FC is not the home team.

9. LIMITATION OF LIABILITY

9.1 The Club accepts no liability for hospitality applications, match tickets, permits or passes which are lost in the post, mislaid or destroyed. Duplicate tickets, permits and/or passes may (at the Club’s sole discretion) be supplied, upon receipt of a written explanation of the circumstances surrounding the loss and/or damage. The Club reserves the right to charge an administration fee to produce replacements.

9.2 The Club shall:-
9.2.1 be liable for death or injury caused by its negligence;
9.2.2 not be liable for any other losses, claims, demands, actions, proceedings,

damages, costs, expenses or other liabilities which you or any of your guests

may incur or suffer
9.3 Except with regard to any liability under clause 9.2.1 above or any other liability

which is not excludable by law, the Club shall never be liable to you for any amount that exceeds a multiple of three times the total value of your Booking.

10. GENERAL

10.1 Entry to the Stadium is expressly subject to acceptance by you and your guests of the Stadium’s Ground Regulations and the rules and regulations of FIFA, UEFA, The Football Association. The League in the respect of the relevant competition.

10.2 These terms shall be governed by and construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the English Court.

10.3 Save as specifically provided herein, a person who is not a party to these terms shall have no rights under or in connection with them.

10.4 You acknowledge that the Hospitality or promotions that you have booked is for the use of the person or company specified in the Booking Form and for no other person.

10.5 If you ask a third party supplier to provide you with anything relating to this Agreement the bill for such supply will be settled by you and not by Brentford FC.

10.6 You will be liable for all acts of omissions of your party and guests. 

1. All persons purchasing our 2019/20 home, away or goalkeeper shirt at the Brentford FC Online Shop, via 020 8847 2511 or from the Stadium Shop will have the option to have printing added to the back of the shirt free of charge, subject to the conditions below. 
2. This offer is valid within the advertised timeframe and only available online on matchday.
3. Complimentary printing does not include the Sky Bet Championship sleeve badges which will be charged at the Club's normal rate.
4. Brentford Football Club reserves the right to refuse any printing requests which it considers offensive, insulting or abusive.
5. The offer must be taken as stated. Any persons not electing to accept the offer of complimentary printing shall not be entitled to any cash or other alternative or any discount.
6. Any shirts that are printed cannot be returned to the Club for a refund except in the case of a fault with the product. The Club will not accept liability for mistakes made by any persons when ordering (for example spelling mistakes), however the Club will use all reasonable endeavours to check any orders which appear to contain mistakes, before printing.
7. This offer is not to be used in conjunction with any other offer.

1. The promotion prize draw (the "Promotion") is open to all Brentford Fans who provide their email address through the competition entry page. Age restrictions may apply which will be stated in the competition.

2. Employees or agencies of Brentford FC Limited, its group companies  (“We” or “Us”) or their family members, or anyone else connected with the promotion may not enter the promotion. 

3. Entrants into the promotion shall be deemed to have accepted these Terms and Conditions. 

4. Only one entry per person. Entries on behalf of another person are forbidden, as are joint submissions (unless stated otherwise in the entry form).

5. We accept no responsibility for entries that are lost, delayed or otherwise cannot be delivered or entered for any technical or other reason. Proof of delivery of the entry is not proof of receipt by Us. 

6. The closing date of the promotion is as identified on the entry form.  Entries received outside this time period will not be considered. 

7. One winner will be chosen from a random draw of entries received in accordance with these rules.  The draw will take place no later than 2 working days following the closing date. 

8. The winner will receive the prize stated in the competition. 

9. The winner will be notified by email within 2 working days of the result of the vote and must provide a postal address to claim their prize.  If a winner does not respond to Us within 14 days of being notified by Us, then their prize will be forfeited and We may pick another winner in accordance with the process described above. Similarly, if the winner doesn’t want their prize We may pick another winner. 

10. The prize is non-exchangeable, non-transferable, and We won’t exchange it for cash or other prizes!. 

11. We can substitute the prize with another prize of similar value in the event the original prize offered is not available. 

12.  By entering the promotion, you consent to the use by Us and our related companies, for an unlimited time, of your winner's voice, image, photograph and name for publicity purposes (in any medium, including still photographs and films, and on the internet and in advertising, marketing or promotional material without additional compensation or prior notice.) 

13. We shall use and take care of any personal information you supply to Us in accordance with our privacy policy, found here and in accordance with relevant data protection legislation. By entering our promotion, you agree to the collection, retention, usage and distribution of your personal information in order to process and contact you about your promotion entry, and for the purposes outlined in paragraph 13 above. 

14. We accept no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the promotion or accepting the prize. 

15. We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, a promotion with or without prior notice due to reasons outside its control. Our decision in all matters relating to the promotion is final and binding and no correspondence will be entered into. 

16. The promotion will be governed by English law and entrants to the promotion submit to the exclusive jurisdiction of the English courts. 

17. Promoter: Brentford Football Club, Griffin Park, Braemar Road, Brentford, London, TW8 0NT