When we refer to the “site” or “our site”, this includes:
- www.brentfordfc.com, and its microsites, including:
What information do we collect ?
The personal data we hold may include some or all of the following:
- Contact and identity data including name, date of birth, postal address, email address, phone number, social media name or handle and Brentford FC membership and season ticket holder status, which may be added to and changed by you over time (we call this Identity and Contact Data)
- Payment information such as bank account and credit/debit card details(Payment Data)
- Details of payments made (and received) by you in connection with purchases of tickets, products and services, and the details of those purchases (Transaction Data)
- Disability, access and health requirements that you may have (Health Data)
- Technical data concerning your use of our site and communications youreceive from us (Technical Data), which may include the type and version of your web browser or device, time zone setting and location of that web browser or device, browser plug-in (these are additional pieces of software that add extra capabilities to your web browser, such as the ability to run Java applets or see Flash animations) types and versions deployed by the web browser or device, parts of the site that you access and your internet protocol (IP) address, as well as information as to how you interact with communications we send to you
- Data we collect to create a profile of you, based on multiple criteria such as your location, demography, age and Technical Data, including data on perceived or inferred interests and lifestyle obtained from third parties (Profile Data)
- Your preferences for the marketing you wish to receive from us and third parties and your communication preferences (Marketing and Communications Data)
Some of your personal data may be shared with us by third parties such as:
- Technical and Profile Data:
- Analytics providers (such as Google)
- Advertising services and networks
- Social media services (such as Facebook and Twitter)
- Consumer segmentation services (such as Cameo)
- Payment Data: payment services providers
- Transaction Data: ticketing services providers
- Identity and Contact Data and Marketing and Communications Data : iFollow Brentford (EFL)
We also collect, use and share Aggregated Data such as statistical or demographic data. Aggregated Data may be derived from your personal data but is put together in an aggregated and anonymous manner (so that it cannot be associated with any of your Identity and Contact Data or other personal data) and does not constitute personal data for legal purposes. For example, we may anonymise and aggregate your Profile Data or Technical Data with that of others and (a) use it for internal management purposes, (b) share it with current or prospective business partners, and (c) use it to target offers that are made to fans through the site.
Other than Health Data (see above), we do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data) except with your explicit consent.
How do we use your personal data, and what is our legal basis for doing so ?
These are the legal bases we have for holding and processing your personal data:
- Contract: To enter into or perform a contract with you
- Legitimate Interest: For our (or third parties’) legitimate interests, as long as they aren’t overridden by your interests and rights
- Consent: Your consent
- Obligation: To comply with our legal obligations
And here is how we use your personal data, and our relevant legal basis (Our basis) for doing so:
If you register with or make a purchase from us, you provide us with Identity and Contact Data. That Identity and Contact Data may be supplemented over time with other information, such as Transaction Data, Health Data and additional or updated Identity and Contact Data. We use this information to maintain your registration with our site and administer our relationship with you. Our basis: Contract and Legitimate Interest (to remind you of the lapse or impending lapse of your registration, membership or season ticket).
If you purchase a ticket, membership, season ticket, or any other product or service from us, we will use your Identity and Contact Data and Payment Data (and sometimes prior Transaction Data) to process the purchase, deliver it to you, receive payment for it, process any refund that may be owed to you and tell you about other related products and services. Our basis: Contract and Legitimate Interest (to receive payment of sums owed to us and to advise our customers how to maximise the value of their purchases). [Note that we do not store your complete Payment Data – this is held by payment service providers. We do, however, store the last four digits of your payment card number, which are retained to assist in the resolution of queries concerning payments.]
We will also use Identity and Contact Data, Payment Data and Transaction Data to monitor purchases with the objective of helping to prevent fraud. Our basis: Legitimate Interest (fraud-prevention).
When dealing with us about your visit to our stadium or another a venue, you may provide Health Data, which is used to help ensure your safety. Our basis: Contract, Obligation and protection of your vital interests.
From time to time, you may participate in a survey or provide us with feedback or otherwise engage with us in ways that, in combination with other data we hold, may be included in your Profile Data. In using the site, we and our service providers will also collect Technical Data. We use Profile Data and Technical Data to make our products and services, including our site, better and more relevant to you, and to enable us to create content that is more suited to you and send you more relevant communications. Our basis: Legitimate Interest (making our products and services and their marketing more specific to you).
Where you opt to receive marketing communications from Brentford Football Club, we will use your relevant Marketing and Communications Data to communicate that marketing to you. Our basis: Consent and Legitimate Interest (marketing our products and services to you).
We retain records of our financial transactions and contracts with you in order to maintain adequate accounting records and meet legal requirements. Our basis: Obligation.
We will only use your personal data for the above purposes, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process your personal data without your knowledge or consent where this is required or permitted by law.
Whom will we share your personal data with ?
We will share your personal data with various third parties, but always for the uses referred to above. These third parties are businesses that provide services such as:
- Ticketing services
- Payment services
- Mailing and delivery services
- Website hosting
- Messaging and SMS push communications services
- Social media platforms
- Online and offline marketing services
- Research and profiling services
- Official Brentford FC Club Partners
- Football governing bodies and competition organisers – the English Football League and Football Associate
We may also share your personal data with others where to do so is mandated by applicable law.
Your Marketing and Communications Data will only be shared with a third party for the purpose of them directly marketing to you where you have consented to that marketing.
If we transfer your personal data outside the European Economic Area (EEA) to a country that does not provide a similar level of legal protection to that provided by the United Kingdom’s data protection laws, we put in place legally appropriate safeguards to require the protection of your personal data. You can request details of those safeguards by contacting our INFORMATION OFFICER.
How long will be keep your personal data for ?
We keep your personal data for as long as is necessary:
- to address relevant legal, tax or accounting requirements, including potential claims by and against us
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure of that data, the purposes for which we process it, whether we can achieve those purposes through other means, as well as legal, taxation and accounting requirements.
You can request more details of how we apply these criteria by contacting our INFORMATION OFFICER. When the need to keep your personal data ends, we either delete or anonymise it.
How do we keep your personal data secure ?
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Your legal rights
Under the law, you have the right to:
- Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of your personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data. This enables you to ask us to delete your personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with a legal or regulatory obligation. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; or (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
- Withdraw consent to the processing of your personal data, or to profiling by means of your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact our INFORMATION OFFICER by email to the address specified below. You will not have to pay a fee to exercise any of your legal rights as specified above. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the relevant personal data (or to exercise any of your other legal rights). This is a security measure we take to help avoid your personal data being disclosed to a person who has no right to receive it.
We may also contact you to ask you for further information in relation to your request to help speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
- Email address of Information Officer: email@example.com and use "Privacy" in the email subject line
- Postal address of Information Officer: The Information Officer, Brentford FC, Griffin Park, Braemar Road, Brentford, London, TW8 0NT
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so would request that you contact us in the first instance.
We are a registered data controller in the United Kingdom and our registration numbers are: Brentford Football Club Company Z9101194. Please see the Information Commissioner's Office (ICO) website (www.ico.org.uk) ‘Register of Data Controllers' for further information.
Notice: entry to the Ground is expressly subject to acceptance by the visitor of these Ground Regulations and the rules and regulations of FIFA, UEFA, The Football Association, the Premier League and the English Football League (EFL) in respect of the relevant competition. The Ground Regulations incorporate the Club's Customer Charter (if any). Entry to the Ground shall constitute acceptance of the Ground Regulations.
"Ground" means this football stadium and all locations owned, occupied or utilised by the Club.
"Club" means this football club.
"Match" means any association football match (or any part or aspect of such a match) taking place at the Ground.
"Material" means any audio, visual or audio-visual material or any information or data.
"Football Authority" means each of the English Football League (EFL), the Premier League, The Football Association, the Football Association of Wales, FIFA, UEFA and any other relevant governing body of association football.
1. Notwithstanding possession of any ticket the Club, any police officer or authorised steward may refuse entry to (or eject from) the Ground any person:
1.1. who fails (or in the Club's reasonable opinion is likely to fail) to comply with these Ground Regulations or any reasonable instruction issued by a police officer or authorised steward; and/or
1.2 whose presence within the Ground is, or could (in the Club's reasonable opinion), constitute a source of danger, nuisance or annoyance to any other person.
2. On no account will admission be granted to a person who is the subject of a current Banning Order under the Football Spectators Act 1989 (as amended) or has been convicted of ticket touting offences under the Criminal Justice and Public Order 1994 (as amended).
3. The Club excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons/property in or around the Ground.
4. No guarantees can be given by the Club that a Match will take place at a particular time or on a particular date and the Club reserves the right to reschedule the Match without notice and without any liability whatsoever.
5. In the event of the postponement or abandonment of the Match, refunds (if any) will be made in accordance with the Club's Customer Charter. The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, such as (but not limited to) loss of enjoyment or travel costs.
6. All persons seeking entrance to the Ground acknowledge the Club's right to search any person entering the Ground and to refuse entry to or eject from the Ground any person refusing to submit to such a search.
7. The following articles must not be brought within the Ground - knives, fireworks, smoke canisters, air-horns, flares, weapons, dangerous or hazardous items, laser devices, bottles, glass vessels, cans, poles and any article that might be used as a weapon and/or compromise public safety. Any person in possession of such items will be refused entry to the Ground.
8. Further, you may not bring into the Ground any sponsorship, promotional or marketing materials save in respect of official club merchandise and/or other football related clothing.
worn in good faith nor may you offer (either free or for sale by any person) any goods (including literature) of any nature without the express written approval of the Club's management.
9. The use of threatening behaviour, foul or abusive language is strictly forbidden and will result in arrest and/or ejection from the Ground. The Club may impose a ban for one or more Matches.
10. Racial, homophobic or discriminatory abuse, chanting or harassment is strictly forbidden and will result in arrest and/or ejection from the Ground. The Club may impose a ban for one or more Matches.
11. The following acts are offences under the Football (Offences) Act 1991 (as amended):
11.1. The throwing of any object within the Ground without lawful authority or excuse.
11.2. The chanting of anything of an indecent or racialist nature.
11.3. The entry onto the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse.
Conviction may result in a Banning Order being made.
12. All persons entering the Ground may only occupy the seat allocated to them by their ticket and must not move from any one part of the Ground to another without the express permission or instruction of any steward, officer of the Club and/or any police officer.
13. Nobody may stand in any seating area whilst play is in progress. Persistent standing in seated areas whilst play is in progress is strictly forbidden and may result in ejection from the Ground.
14. The obstruction of gangways, access ways, exits and entrances, stairways and like places is strictly forbidden. Nobody entering the Ground shall be permitted to climb any structures within the Ground.
15. EFL stadia are smoke-free and smoking is not permitted inside the Ground.
16. Mobile telephones and other mobile devices are permitted within the Ground PROVIDED THAT (i) they are used for personal and private use only (which, for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing, or any other communication of any Material for any commercial purposes); and (ii) no Material that is captured by a mobile telephone or other mobile device may be published or otherwise made available to any third parties including, without limitation, via social networking sites.
17. Under the Sporting Events (Control of Alcohol etc) Act 1985 (as amended), the following are offences for which a person can be arrested by a police officer and conviction could result in a Banning Order being made:
17.1 attempting to enter the Ground or being inside the Ground whilst drunk;
17.2 being in possession of any intoxicating liquor, or bottle, can or other portable container and which could cause damage or personal injury, when entering the Ground or in a public area of the Ground from which the event can be directly viewed.
18. Any individual who has entered any part of the Ground designated for the use of any group of supporters to which he does not belong may be ejected from the Ground either for the purposes of his own safety or for any other reason.
19. Save as set out in paragraph 16 above, no person (other than a person who holds an appropriate licence) may capture, log, record, transmit, play, issue, show or otherwise communicate (by digital or other means) any Material in relation to the Match, any players or other persons present in the Ground and/or the Ground, nor may they bring into the Ground or use within the Ground (or provide to, facilitate or otherwise assist another person to use within the Ground) any equipment or technology which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any such Material. Copyright, database rights and any other intellectual property rights in any unauthorised recording or transmission is assigned (by way of present assignment of future rights) to the Club and the EFL. You further agree (if and whenever required to do so by the Club and/or the EFL) to promptly execute all instruments and do all things necessary to vest the right, title and interest in such rights to the Club and the EFL absolutely and with full title guarantee.
20. No goods (including literature) of any nature may be offered either free or for sale by any person within the Ground without the express written permission of the Club.
21. Tickets are not transferable and may not be offered for sale without the prior written permission of the Club - or otherwise in accordance with the relevant ticket terms and conditions. Any tickets that are transferred are transferred subject to these Ground Regulations. Any tickets offered for sale may be confiscated by any steward, officer of the Club or any police officer. The Club reserves the right to refuse admission to or eject from the Ground and/or "blacklist", any person who has offered for sale or transferred his/her ticket in contravention of the relevant ticket terms and conditions (and/or the holder of any ticket that has been transferred in contravention of the relevant ticket terms and conditions). Tickets remain the property of the Club at all times.
22. CCTV cameras are in use around and in the Ground. Body worn video cameras recording video and/or audio may also be used as appropriate, for example to record prohibited behaviours as referenced in paragraphs 9 and 10. The Club may itself use or pass to the police or any Football Authority or other clubs, any recordings for use in any proceedings.
23. At all times whilst present in the Ground, persons must comply with any and all instructions of any steward or officer of the Club and/or any police officer. Failure to comply with any instruction may lead to immediate ejection from the Ground.
24. By entering the Ground, all persons are acknowledging that photographic images and/or video recordings (and/or stills taken from video recordings) may be taken of them and may also be used, by way of example and without limitation, in televised coverage of the game or by or on behalf of the Club or any Football Authority (or their commercial partners) for marketing, training or promotional purposes. Entry into the Ground is confirmation that all persons have consented to such use of their image. If these images should feature an individual prominently the Club will make reasonable efforts to gain the consent of that person before publishing such images, however, if this is not possible, then entry into the Ground shall be deemed consent unless the Club is notified in writing to the contrary.
25. Further to paragraph 24, if such person is under 18 years of age, the parent, guardian, or responsible adult who is accompanying them into the Ground shall be deemed to have provided consent on their behalf.
26. Refused entry to (or ejection from) the Ground may lead to further action by the Club including, but not limited to, the withdrawal of any season ticket (without reimbursement), Club Membership and other benefits.
Published by EFL – June 2016.
Brentford Football Club Equality Policy
Football is for everyone; it belongs to, and should be enjoyed by anyone who wants to participate in it, whether as a player, official, staff member or spectator.
The aim of the Brentford Football Club Equality Policy is to promote our own equality objectives and in doing so, help to ensure that everyone is treated fairly and with respect. All Brentford Football Club representatives should abide and adhere to this Policy and to the requirements of the Equality Act 2010. In doing so, we are working towards being legally compliant in relation to equality legislation.
Brentford Football Club’s commitment is to promote inclusion and to confront and eliminate discrimination whether by reason of age, gender, gender reassignment, sexual orientation, marital status or civil partnership race, nationality, ethnicity (race), religion or belief, ability or disability, pregnancy and maternity and to encourage equal opportunities. These are known as ‘protected characteristics’ under the Equality Act 2010.
This Policy is fully supported by the Board of Brentford Football Club and Mark Devlin, Chief Executive is responsible for the implementation of this policy.
Brentford Football Club will ensure that it treats everyone fairly and with respect and that it will provide access and opportunities for all members of the community to take part in, and enjoy, its activities. Every staff member, Board member, official, spectator, fan and visiting teams can be assured of an environment in which their rights, dignity and individual worth are respected, and in particular that they are able to work and watch football in an environment without the threat of intimidation, victimisation, harassment or abuse.
Complaints and compliance
Brentford Football Club regards all of the forms of discriminatory behaviour, including (but not limited to) behaviour described in the Appendix as unacceptable, and is concerned to ensure that individuals feel able to raise any bona fide grievance or complaint related to such behaviour without fear of being penalised for doing so. Appropriate disciplinary action will be taken against any employee, member or volunteer, spectator or fan who is found, after a full investigation, to have violated the Equality Policy.
Positive Action and Training
Brentford Football Club is committed to equality inclusion and anti-discrimination as part of The Football League’s Code of Practice. Brentford Football Club will commit to a programme of raising awareness and educating, investigating concerns and applying relevant and proportionate sanctions, campaigning, widening diversity and representation and promoting diverse role models, which we believe are all key actions to promote inclusion and eradicate discrimination within football. This Equality Policy will be reviewed and updated, if required, on an annual basis.
The Football League is responsible for setting the standards, values and expectations of all Clubs in relation to equality, inclusion and diversity. Brentford Football Club commit to working with The Football League to achieve its aims.
Brentford FC Charity Policy
Brentford Football Club will only accept charity requests that come in writing on headed charity notepaper or with an accompanying letter from the appropriate charity. Charity requests are not accepted by email. Brentford FC receives dozens of requests every month for tickets or merchandise to raise funds for charity.
The Club is committed to working with the local community, in partnership with Brentford FC Community Sports Trust, and supporting charities wherever possible. However, due to the number of requests received, it is not possible to answer every request in a positive manner. The Club donates a Family Ticket, for two adults and two children, where appropriate and will judge each request on its merits.
Signed merchandise, balls and shirts, are also given but these are limited in number and only available at certain times of year. Priority is given to local charities and to Brentford supporters performing acts for charity.
The Club also supports the Football League’s charity – currently Prostate Cancer UK.
A letter requesting support should include as many details as possible about the charity and what assistance the Club can provide. The Club will try to reply to all requests but not all will be successful. A request is likely to be turned down if it is not from a local charity or organisation, if the charity or organisation has already had support from the Club in the past 12 months or if the Club’s limit on charitable donations in a particular period has been reached.
Requests should be sent to:
Charity Request, Reception, Brentford Football Club, Griffin Park, Braemar Road, Brentford, Middlesex, TW8 0NT
Brentford FC does not accept unsolicited requests to hold a charity bucket collection at Griffin Park.
Due to the number of requests received, it will not usually be possible to advertise such a visit via Club communications channels.
Merchandise and souvenirs are not given away for free; they can be bought online here.