Notice: entry to the Ground is expressly subject to acceptance by the visitor of these Ground Regulations and the rules and regulations of FIFA, UEFA, The Football Association, the Premier League and the English Football League (EFL) in respect of the relevant competition. The Ground Regulations incorporate the Club's Customer Charter (if any). Entry to the Ground shall constitute acceptance of the Ground Regulations.
"Ground" means this football stadium and all locations owned, occupied or utilised by the Club.
"Club" means this football club.
"Match" means any association football match (or any part or aspect of such a match) taking place at the Ground.
"Material" means any audio, visual or audio-visual material or any information or data.
"Football Authority" means each of the English Football League (EFL), the Premier League, The Football Association, the Football Association of Wales, FIFA, UEFA and any other relevant governing body of association football.
1. Notwithstanding possession of any ticket the Club, any police officer or authorised steward may refuse entry to (or eject from) the Ground any person:
1.1. who fails (or in the Club's reasonable opinion is likely to fail) to comply with these Ground Regulations or any reasonable instruction issued by a police officer or authorised steward; and/or
1.2 whose presence within the Ground is, or could (in the Club's reasonable opinion), constitute a source of danger, nuisance or annoyance to any other person.
2. On no account will admission be granted to a person who is the subject of a current Banning Order under the Football Spectators Act 1989 (as amended) or has been convicted of ticket touting offences under the Criminal Justice and Public Order 1994 (as amended).
3. The Club excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons/property in or around the Ground.
4. No guarantees can be given by the Club that a Match will take place at a particular time or on a particular date and the Club reserves the right to reschedule the Match without notice and without any liability whatsoever.
5. In the event of the postponement or abandonment of the Match, refunds (if any) will be made in accordance with the Club's Customer Charter. The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, such as (but not limited to) loss of enjoyment or travel costs.
6. All persons seeking entrance to the Ground acknowledge the Club's right to search any person entering the Ground and to refuse entry to or eject from the Ground any person refusing to submit to such a search.
7. The following articles must not be brought within the Ground - knives, fireworks, smoke canisters, air-horns, flares, weapons, dangerous or hazardous items, laser devices, bottles, glass vessels, cans, poles and any article that might be used as a weapon and/or compromise public safety. Any person in possession of such items will be refused entry to the Ground.
8. Further, you may not bring into the Ground any sponsorship, promotional or marketing materials save in respect of official club merchandise and/or other football related clothing.
worn in good faith nor may you offer (either free or for sale by any person) any goods (including literature) of any nature without the express written approval of the Club's management.
9. The use of threatening behaviour, foul or abusive language is strictly forbidden and will result in arrest and/or ejection from the Ground. The Club may impose a ban for one or more Matches.
10. Racial, homophobic or discriminatory abuse, chanting or harassment is strictly forbidden and will result in arrest and/or ejection from the Ground. The Club may impose a ban for one or more Matches.
11. The following acts are offences under the Football (Offences) Act 1991 (as amended):
11.1. The throwing of any object within the Ground without lawful authority or excuse.
11.2. The chanting of anything of an indecent or racialist nature.
11.3. The entry onto the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse.
Conviction may result in a Banning Order being made.
12. All persons entering the Ground may only occupy the seat allocated to them by their ticket and must not move from any one part of the Ground to another without the express permission or instruction of any steward, officer of the Club and/or any police officer.
13. Nobody may stand in any seating area whilst play is in progress. Persistent standing in seated areas whilst play is in progress is strictly forbidden and may result in ejection from the Ground.
14. The obstruction of gangways, access ways, exits and entrances, stairways and like places is strictly forbidden. Nobody entering the Ground shall be permitted to climb any structures within the Ground.
15. EFL stadia are smoke-free and smoking is not permitted inside the Ground.
16. Mobile telephones and other mobile devices are permitted within the Ground PROVIDED THAT (i) they are used for personal and private use only (which, for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing, or any other communication of any Material for any commercial purposes); and (ii) no Material that is captured by a mobile telephone or other mobile device may be published or otherwise made available to any third parties including, without limitation, via social networking sites.
17. Under the Sporting Events (Control of Alcohol etc) Act 1985 (as amended), the following are offences for which a person can be arrested by a police officer and conviction could result in a Banning Order being made:
17.1 attempting to enter the Ground or being inside the Ground whilst drunk;
17.2 being in possession of any intoxicating liquor, or bottle, can or other portable container and which could cause damage or personal injury, when entering the Ground or in a public area of the Ground from which the event can be directly viewed.
18. Any individual who has entered any part of the Ground designated for the use of any group of supporters to which he does not belong may be ejected from the Ground either for the purposes of his own safety or for any other reason.
19. Save as set out in paragraph 16 above, no person (other than a person who holds an appropriate licence) may capture, log, record, transmit, play, issue, show or otherwise communicate (by digital or other means) any Material in relation to the Match, any players or other persons present in the Ground and/or the Ground, nor may they bring into the Ground or use within the Ground (or provide to, facilitate or otherwise assist another person to use within the Ground) any equipment or technology which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any such Material. Copyright, database rights and any other intellectual property rights in any unauthorised recording or transmission is assigned (by way of present assignment of future rights) to the Club and the EFL. You further agree (if and whenever required to do so by the Club and/or the EFL) to promptly execute all instruments and do all things necessary to vest the right, title and interest in such rights to the Club and the EFL absolutely and with full title guarantee.
20. No goods (including literature) of any nature may be offered either free or for sale by any person within the Ground without the express written permission of the Club.
21. Tickets are not transferable and may not be offered for sale without the prior written permission of the Club - or otherwise in accordance with the relevant ticket terms and conditions. Any tickets that are transferred are transferred subject to these Ground Regulations. Any tickets offered for sale may be confiscated by any steward, officer of the Club or any police officer. The Club reserves the right to refuse admission to or eject from the Ground and/or "blacklist", any person who has offered for sale or transferred his/her ticket in contravention of the relevant ticket terms and conditions (and/or the holder of any ticket that has been transferred in contravention of the relevant ticket terms and conditions). Tickets remain the property of the Club at all times.
22. CCTV cameras are in use around and in the Ground. Body worn video cameras recording video and/or audio may also be used as appropriate, for example to record prohibited behaviours as referenced in paragraphs 9 and 10. The Club may itself use or pass to the police or any Football Authority or other clubs, any recordings for use in any proceedings.
23. At all times whilst present in the Ground, persons must comply with any and all instructions of any steward or officer of the Club and/or any police officer. Failure to comply with any instruction may lead to immediate ejection from the Ground.
24. By entering the Ground, all persons are acknowledging that photographic images and/or video recordings (and/or stills taken from video recordings) may be taken of them and may also be used, by way of example and without limitation, in televised coverage of the game or by or on behalf of the Club or any Football Authority (or their commercial partners) for marketing, training or promotional purposes. Entry into the Ground is confirmation that all persons have consented to such use of their image. If these images should feature an individual prominently the Club will make reasonable efforts to gain the consent of that person before publishing such images, however, if this is not possible, then entry into the Ground shall be deemed consent unless the Club is notified in writing to the contrary.
25. Further to paragraph 24, if such person is under 18 years of age, the parent, guardian, or responsible adult who is accompanying them into the Ground shall be deemed to have provided consent on their behalf.
26. Refused entry to (or ejection from) the Ground may lead to further action by the Club including, but not limited to, the withdrawal of any season ticket (without reimbursement), Club Membership and other benefits.
Published by EFL – June 2016.
- By using this website and giving your information to us, you indicate your consent to us and our commercial partners collecting and using your personal information in accordance with the terms set out in this policy.
2. ABOUT US
- We take the privacy of all of our fans, customers, web site users, and employees very seriously and take great care to protect your personal information.
- We are a registered data controller in the United Kingdom and our registration numbers are: Brentford Football Club Company Z9101194 and Brentford FC Community Sports Trust Z9181286. Please see the Information Commissioner's Office (ICO) website (www.ico.gov.uk) ‘Register of Data Controllers' for further information
3. WHAT INFORMATION DO WE COLLECT?
- To provide you with the products or services you request we may collect, store and use personal information you have disclosed to us via our website, telephone conversations, emails, written and verbal communications and CCTV recorded images.
- We may, for example, keep a record of your name, address, email address, date of birth, telephone number and credit or debit card details. We may also record details of any disability or health needs you may have at the time of booking an event or service which will take place at our stadium or any of our other premises to help ensure your safety.
- We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, e.g. our commercial partners.
- Like other websites, information and data on the Brentford websites may, with your consent, be collected using standard technology called ‘cookies' that allow us to recognise you, customise your experience, and serve appropriate advertisements; please read our Cookies Web policy (section 10) for full details of the type of cookies we use, why and how we obtain your consent to use them.
- We will retain and maintain your information for as long as we have a relationship with you; once that has ended we will retain it in accordance with our retention schedule and it will then be deleted and destroyed.
4. HOW WILL WE USE YOUR INFORMATION?
We use the information you provide:
- To create an individual profile for you so we can understand and respect your preferences and provide you with a personalised browsing experience when using Brentford websites;
- To administer and provide products or services you request;
- For general record-keeping purposes;
- To carry out market research so that we can improve the products and services we offer;
- To track activity on our website;
- For fraud screening and prevention purposes;
- To help ensure the health and safety of both staff and customers on our premises.
We do not sell, rent, or otherwise provide personally identifiable information to third parties without your consent except where it is necessary to carry out your instructions (to process your payment information, for example).
Please note that in order to fulfil your requests for paid services we share your payment information with our payment processor(s) (see Section 6).
5. BRENTFORD'S COMMERICAL PARTNER PROGRAMME
- Our commercial partner programme is designed to support Brentford and also to bring customers a diverse range of offers that we think might be of interest to them.
- We work with a selection of carefully chosen commercial partners and an up-to-date list of these is available by following this link or by contacting us at the address below.
- From time-to-time, we and/or our commercial partners would like to contact you to tell you more about the offers available to you and about a range of other initiatives through a number of different ways including by post, telephone, text/picture/video message, fax or by email.
- If you express an interest in an offer from one of our commercial partners, we have asked that our commercial partners let us know. This enables us to take your views and interests into account when choosing our commercial partners and developing our commercial partner programme.
- Please be assured, you are under no obligation to buy anything or to participate in any Brentford FC initiatives. If, at any time after registering, you would like to change your preferences and subscribe to, or unsubscribe from, any newsletters or direct marketing, you can do so by changing your preferences on within your account(s) on either and/or both of our ticketing website (http://tickets.brentfordfc.com) and our retail website (http://shop.brentfordfc.com) or by contacting us via the contact details at Section 17 below.
- Please note, that if you do opt out of receiving information then we and/or our commercial partners will be unable to keep you informed of new services, products, events or special offers that may interest you and our ability to inform you of ticketing opportunities may be affected.
6. WHAT WE DO WITH YOUR FINANCIAL INFORMATION
- We will use your financial information to enable payment authorisation and billing including any online, mail order, or telephone purchases.
- When you purchase any products or services from us, your consent is given to provide your financial information and personal information to those third parties necessary to process your transactions with us, such as debit/credit card companies, banks and companies that handle delivery and shipping on our behalf.
- This includes exchanging information with other companies and organisations for fraud protection and credit risk protection.
- We will not share your financial information with other third parties for any other reason unless we have your explicit consent.
- We realise and understand that many children and young people will visit the website, or interact with Brentford Football Club and its affiliates via another route, and it is our policy not to make a child's participation in a Brentford site activity contingent on the child disclosing any more personal information than is reasonably necessary in order to do so.
- We encourage all persons under 18 to consult with their parents or legal guardian before submitting any content or information to Brentford Football Club, its affiliates, commercial partners or other third parties.
- Any child or young person using the Brentford site and any of the services offered is confirming that they have received the consent of their parent or a guardian to do so.
- Parents or legal guardians should, in particular, supervise children when online and we recommend that parental control tools be put in place.
- Although anyone known to be under the age of 18 may participate in certain competitions and promotions, notification of a win or prize will be sent directly to the parent or legal guardian identified in the initial registration process. Any publication of a competition winner's personal details for visitors known to be under 18 will require parental or legal guardian consent during registration.
- We are dedicated to the protection of children's personal information and we do not actively market to children.
- A parent/guardian may submit a request via email/in writing to the Data Protection Officer at the address set out in Section 17 to stop any additional use of a child's personal information or to request that we delete the personal information. Before disclosing information about a child, we may request that the parent/guardian provide reasonable information about the child for identification purposes (e.g. child's name, address, telephone number etc).
8. USE OF YOUR INFORMATION OUTSIDE THE EUROPEAN UNION
- Some of the organisations to which we may disclose your personal information (including, but not limited to, our affiliates and partners) are situated outside of the European Union. In order to provide you with the products and services you require, we may need to transfer your personal information to these countries some of which do not have laws that protect privacy rights as extensively as in the United Kingdom.
- If we do transfer your personal information to other territories, we will take all reasonable steps to ensure that your information is properly protected.
9. YOUR PERSONAL INFORMATION AND THE INTERNET
- Brentford operates a number of websites including but not limited to www.brentfordfc.com ("the Brentford websites"). The Brentford websites contain links to other websites which are provided for the benefit of our customers.
- We recommend that you check the privacy and security policies and procedures of each and every website that you visit including those of our commercial partners, some of which may be branded in Brentford colours or with the Brentford logo.
- The Brentford websites include certain chat rooms, forums, message boards, and/or news groups on which you can post information. Any information that you chose to post in these areas becomes public information and you should always be careful when deciding to disclose your personal details as part of that information.
- Do not use your access to the Brentford websites to spam, abuse or harass other users (including staff) or otherwise breach our Terms & Conditions of use governing the use of Brentford websites.
- In common with many other website operators, we may use standard technology called 'cookies' on the Brentford websites. Cookies are small pieces of information that are stored by the browser on a computer's hard drive and they are used to record how people use and navigate websites.
- Cookies do not attach to your system or damage your files. Our cookies are used to enable us to develop our website to reflect your interests and by noting which pages and advertisements you have visited, how frequently particular pages are visited and determining the most popular areas of our website.
- The Privacy and Electronic Communications Regulations (2011) requires website operators to provide information about the cookies that it uses on its website(s) and in some instances to obtain the consent of website users to the use of those cookies.
PLEASE READ OUR COOKIES POLICY FOR FULL DETAILS OF THE TYPE OF COOKIES WE USE, WHY AND HOW WE OBTAIN YOUR CONSENT TO USE THEM.
11. SECURITY OF YOUR INFORMATION
- We take the security of your personal information very seriously and it is secured in accordance with current legislative requirements, industry standards and technology.
- When customers place orders via the Brentford websites, we use or offer the use of a secure server. The secure server software encrypts all information before it is sent to us.
- We take all reasonable steps to guard against unauthorised access to customer data and have security procedures in place to protect our paper based systems and computerised databases from loss and misuse.
- We only allow access to your personal information when it is absolutely necessary, and then under strict guidelines as to what use may be made of that information.
- You are solely responsible for maintaining the secrecy of your unique password and account information and for controlling access to your profile at all times.
- Although we take all reasonable steps to create a secure environment for your personal information, we cannot guarantee the safety of any personal information which you provide to us.
12. DISCLOSURE (SHARING) OF YOUR INFORMATION
- In addition, there are some other limited reasons where we may disclose your personal information to third parties and these are as follows:
- To ensure that we manage your data effectively and efficiently, in which case we may need to appoint other organisations to carry out some data processing activities on our behalf. This might, for example, include checking your details against the telephone preference service. We may also need to appoint other organisations to carry out data processing activities such as mailing services and mail order fulfilment.
- If Brentford Football Club or substantially all of its assets are acquired by a third party, in which case personal data held by us about customers, will be one of the transferred assets.
- To protect the rights, property, or safety of Brentford, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
- We may monitor or record telephone calls and we may also use CCTV at or near our premises. The primary reason for this monitoring is for training and/or health and safety and security purposes and also to improve the quality of services that we provide to you.
14. YOUR RIGHTS TO:
- Access Your Personal Information: You have the right to see a copy of the information that we hold about you by contacting the Data Protection Officer using the mail/email address in Section 17. Please include your name, address, and/or email address when you contact us. We may charge a small fee towards the cost of administering any request you make. The current fee is £10.00.
- Update and Amend Your Personal Information: You have the right to ask that the information we hold about you is corrected by updating/changing your profile preferences or by contacting the Data Protection Officer using the mail/email address in Section 17. Please include your name, address, and/or email address when you contact us. We would encourage you to update your personal information promptly if it changes.
- Opt-out of Being Contacted: You have the right to ask that we and/or our commercial partners stop contacting you by clicking the relevant boxes on the screen upon which you provide information or by contacting the Data Protection Officer using the mail/email address in Section 17. Please include your name, address, and/or email address when you contact us.
- Close Your Account/Delete Your Personal Information: You have the right to request that we close your account and/or delete your personal information from our database by contacting the Data Protection Officer using the mail/email address in Section 17. Please include your name, address, and/or email address when you contact us. We will make all reasonable efforts to comply with this request. However, it may not be possible to delete an entry without some delay and without retaining some residual personal information because of backups and records of deletions or because we are required to retain personal information for other lawful requirements.
15. TERMS AND CONDITIONS
- Please also visit our Terms and Conditions of use section by clicking here. The Terms and Conditions establish the use, disclaimers, and limitations of liability governing the use of this Brentford FC website.
15. TERMS AND CONDITIONS
Data Protection Officer
Brentford Football Club
Braemar Road, Brentford
London, TW8 0NT
Tel: 08453 456 442
Brentford Football Club Equality Policy
Football is for everyone; it belongs to, and should be enjoyed by anyone who wants to participate in it, whether as a player, official, staff member or spectator.
The aim of the Brentford Football Club Equality Policy is to promote our own equality objectives and in doing so, help to ensure that everyone is treated fairly and with respect. All Brentford Football Club representatives should abide and adhere to this Policy and to the requirements of the Equality Act 2010. In doing so, we are working towards being legally compliant in relation to equality legislation.
Brentford Football Club’s commitment is to promote inclusion and to confront and eliminate discrimination whether by reason of age, gender, gender reassignment, sexual orientation, marital status or civil partnership race, nationality, ethnicity (race), religion or belief, ability or disability, pregnancy and maternity and to encourage equal opportunities. These are known as ‘protected characteristics’ under the Equality Act 2010.
This Policy is fully supported by the Board of Brentford Football Club and Mark Devlin, Chief Executive is responsible for the implementation of this policy.
Brentford Football Club will ensure that it treats everyone fairly and with respect and that it will provide access and opportunities for all members of the community to take part in, and enjoy, its activities. Every staff member, Board member, official, spectator, fan and visiting teams can be assured of an environment in which their rights, dignity and individual worth are respected, and in particular that they are able to work and watch football in an environment without the threat of intimidation, victimisation, harassment or abuse.
Complaints and compliance
Brentford Football Club regards all of the forms of discriminatory behaviour, including (but not limited to) behaviour described in the Appendix as unacceptable, and is concerned to ensure that individuals feel able to raise any bona fide grievance or complaint related to such behaviour without fear of being penalised for doing so. Appropriate disciplinary action will be taken against any employee, member or volunteer, spectator or fan who is found, after a full investigation, to have violated the Equality Policy.
Positive Action and Training
Brentford Football Club is committed to equality inclusion and anti-discrimination as part of The Football League’s Code of Practice. Brentford Football Club will commit to a programme of raising awareness and educating, investigating concerns and applying relevant and proportionate sanctions, campaigning, widening diversity and representation and promoting diverse role models, which we believe are all key actions to promote inclusion and eradicate discrimination within football. This Equality Policy will be reviewed and updated, if required, on an annual basis.
The Football League is responsible for setting the standards, values and expectations of all Clubs in relation to equality, inclusion and diversity. Brentford Football Club commit to working with The Football League to achieve its aims.
Brentford FC Charity Policy
Brentford Football Club will only accept charity requests that come in writing on headed charity notepaper or with an accompanying letter from the appropriate charity. Charity requests are not accepted by email. Brentford FC receives dozens of requests every month for tickets or merchandise to raise funds for charity.
The Club is committed to working with the local community, in partnership with Brentford FC Community Sports Trust, and supporting charities wherever possible. However, due to the number of requests received, it is not possible to answer every request in a positive manner. The Club donates a Family Ticket, for two adults and two children, where appropriate and will judge each request on its merits.
Signed merchandise, balls and shirts, are also given but these are limited in number and only available at certain times of year. Priority is given to local charities and to Brentford supporters performing acts for charity.
The Club also supports the Football League’s charity – currently Prostate Cancer UK.
A letter requesting support should include as many details as possible about the charity and what assistance the Club can provide. The Club will try to reply to all requests but not all will be successful. A request is likely to be turned down if it is not from a local charity or organisation, if the charity or organisation has already had support from the Club in the past 12 months or if the Club’s limit on charitable donations in a particular period has been reached.
Requests should be sent to:
Charity Request, Reception, Brentford Football Club, Griffin Park, Braemar Road, Brentford, Middlesex, TW8 0NT
Brentford FC does not accept unsolicited requests to hold a charity bucket collection at Griffin Park.
Due to the number of requests received, it will not usually be possible to advertise such a visit via Club communications channels.
Merchandise and souvenirs are not given away for free; they can be bought online here.