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Season Ticket Renewals - How to request a seat move

All the information you need if you wish to move seats

14 March 2022

With the Season Ticket renewal deadline approaching on Wednesday, 16 March, at 5pm, we’ve answered all your questions below in response to those who are keen to renew but who want to move seats.

The Club’s plans to convert the West Stand and sections S100 of the South Stand to safe standing are proceeding ahead of next season, so our priority will be to accommodate those who wish to move out, or into those areas.

We will consider all other requests to move on a case-by-case basis. All you need to know is detailed below – please ensure that you follow the process depending on your situation and take note of the key deadlines.

Can I request to move out of the West Stand or Block S100? 

  • If you wish to move out of the proposed safe standing area (West Stand and Block S100), you can choose from a large selection of available seats in N121 in the North Stand or in the East Stand. Please note that these seats will not be immediately adjacent to the away segregation line. 
  • Based on the feedback from our safe standing survey, we believe that there will be more than enough seats to choose from for those who want to move out of the West Stand.
  • If you wish to move to a seating area, do not renew your existing seat and instead wait until Thursday 17 March, 2pm – at that point you will be able to select a new seat in the above available areas. This window to move ends on Wednesday 23 March, 5pm.
  • In the unlikely event that you cannot find a suitable seat in N121 in the North Stand or in the East Stand then you can return to your existing seat by emailing tickets@brentfordfc.com by Wednesday 23 March, 5pm to request to return to your existing seat. If you miss this deadline you will lose your chance to buy a Season Ticket.

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I sit in the North, East or South Stand, can I request to move into the proposed safe standing area?

  • If you wish to move into the proposed safe standing area (West Stand and Block S100), do not renew your existing seat and instead wait until Friday 25 March, 2pm.
  • At that point you will then be invited to select a new seat, subject to availability, in the West Stand or in Block S100. You will have until Wednesday 30 March, 5pm to select a seat.
  • If you do not select a new seat by Wednesday 30 March, 5pm (or the area is sold out), you will then have another opportunity to renew your existing seat. This window will open on Thursday 31 March, 2pm and will close on Thursday 7 April, 5pm.
  • If you then do not renew your existing seat by Thursday 7 April, 5pm, you will lose the chance to purchase a Season Ticket.

I sit in the North, East or South Stand - I don’t want to move into the proposed safe standing areas but can I request a move elsewhere in the stadium? 

  • Our priority is to manage moves in and out of the proposed safe standing area.
  • However, we may be able to consider other moves in exceptional circumstances. Please be advised that requests will be reviewed on a case-by-case basis and are not guaranteed.
  • To request a move not related to the safe standing area, you must renew your existing seat by Wednesday 16 March, 5pm, and then complete this form no later than Saturday 30 April, 5pm.
  • The Box Office team will contact you to discuss your options once the renewal process is complete after Monday 2 May.

Can I move seats within the West Stand (or in S100)?

  • Our priority is to manage moves in and out of the proposed safe standing area.
  • However, we may be able to consider other moves in exceptional circumstances. Please be advised that requests will be reviewed on a case-by-case basis and are not guaranteed.
  • To request a move not related to the safe standing area, you must renew your existing seat by Wednesday 16 March, 5pm, and then complete this form no later than Saturday 30 April, 5pm.
  • The Box Office team will contact you to discuss your options once the renewal process is complete after Monday 2 May.

Are children allowed into the proposed safe standing area in the West Stand and Block S100?

  • As things stand, there is not a mandatory age or height restriction in the proposed safe standing areas. However, this may be imposed depending on the outcome of the national trials and discussions with the local authorities. Should this happen, we will get in touch with those groups affected.
  • Regardless of this, adults must think about the children in their group and consider whether a move to another part of the stadium is appropriate where it will be easier for children to see the match.

Can I move to the Dugout? 

  • We think it is highly unlikely that any Dugout seats will become available. 
  • However, Season Ticket Holders interested in moving to The Dugout are advised to renew their current seats within the ‘Keep My Seat’ window (by Wednesday 16 March, 5pm) and email tickets@brentfordfc.com when you renew with a request. 
  • Requests will be considered subject to availability, but not until after 2 May.

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