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2022/23 Season Ticket Frequently Asked Questions

Unsure on anything concerning the renewal process? Find it here.

2 March 2022

Payments and benefits

What’s included in my Season Ticket? 

  • Your Season Ticket will provide access to all home league matches, plus priority access to away league games and cup games. Full benefits are available here.

What are my payment options?

  • Option (a) Pay in full 
    • Season Tickets can be purchased in one payment online, by phone and in person. If you're renewing your Season Ticket online, don't forget to log in to your ticketing account first.  
    • Please note you can also use your ticketing credit when paying in full online.  
  • Option (b) Payment plan - 25 per cent / 75 per cent 
    • You can pay 25 per cent of the value of your Season Ticket when you renew and pay the remaining balance on Saturday 30 April.  
  • Option (c) Payment plan – three equal payments 
    • You can split the payments into three equal instalments, with one payment on the day you renew, one on Thursday 31 March and the last on Saturday 30 April.
  • Our payment plan options do not attract interest or admin fees.
  • Subsequent payments will be taken automatically – fans do not need to contact the Box Office for payments two and three (where relevant).
  • To take advantage of the instalment payment method, please make sure you have the right card saved on your ticketing account and delete any other cards.

Can I use my ticket credit balance against the price of my Season Ticket renewal?

  • Yes, you can if you are opting to pay the full Season Ticket price in one go. This is easy to do online by simply selecting the option to use your ticket credit.
  • If you don’t use your ticket credit, your balance will be carried forward and can be used for other ticketing purchases in the future.

Will the prices change if Brentford are relegated? 

  • The prices quoted will stay the same whether Brentford plays in the Premier League or the Sky Bet Championship.

Why is there no Early Bird discount this year? 

  • The Early Bird discount was historically used to incentivise fans to pay for their Season Ticket early but we no longer have this pressing need for early payments. The Club also believes that it is right that all Season Ticket Holders should pay the same prices within each ticketing category.

Safe standing and seat moves

Can I request to move out of the West Stand or Block S100?

  • If you wish to move out of the proposed safe standing area (West Stand and Block S100), you can choose from a large selection of available seats in N121 in the North Stand or in the East Stand. Please note that these seats will not be immediately adjacent to the away segregation line.
  • Based on the feedback from our safe standing survey, we believe that there will be more than enough seats to choose from for those who want to move out of the West Stand.
  • If you wish to move to a seating area, do not renew your existing seat and instead wait until Thursday 17 March, 2pm – at that point you will be able to select a new seat in the above available areas. This window to move ends on Wednesday 23 March, 5pm.
  • In the unlikely event that you cannot find a suitable seat in N121 in the North Stand or in the East Stand then you can return to your existing seat by emailing tickets@brentfordfc.com by Wednesday 23 March, 5pm to request to return to your existing seat. If you miss this deadline you will lose your chance to buy a Season Ticket.

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I sit in the North, East or South Stand, can I request to move into the proposed safe standing area?

  • If you wish to move into the proposed safe standing area (West Stand and Block S100), do not renew your existing seat and instead wait until Friday 25 March, 2pm.
  • At that point you will then be invited to select a new seat, subject to availability, in the West Stand or in Block S100. You will have until Wednesday 30 March, 5pm to select a seat.
  • If you do not select a new seat by Wednesday 30 March, 5pm (or the area is sold out), you will then have another opportunity to renew your existing seat. This window will open on Thursday 31 March, 2pm and will close on Thursday 7 April, 5pm.
  • If you then do not renew your existing seat by Thursday 7 April, 5pm, you will lose the chance to purchase a Season Ticket.

I sit in the North, East or South Stand - I don’t want to move into the proposed safe standing areas but can I request a move elsewhere in the stadium?

  • Our priority is to manage moves in and out of the proposed safe standing area.
  • However, we may be able to consider other moves in exceptional circumstances. Please be advised that requests will be reviewed on a case-by-case basis and are not guaranteed.
  • To request a move not related to the safe standing area, you must renew your existing seat by Wednesday 16 March, 5pm, and then complete this form no later than Saturday 30 April, 5pm.
  • The Box Office team will contact you to discuss your options once the renewal process is complete after Monday 2 May.

Can I move seats within the West Stand (or in S100)?

  • Our priority is to manage moves in and out of the proposed safe standing area.
  • However, we may be able to consider other moves in exceptional circumstances. Please be advised that requests will be reviewed on a case-by-case basis and are not guaranteed.
  • To request a move not related to the safe standing area, you must renew your existing seat by Wednesday 16 March, 5pm, and then complete this form no later than Saturday 30 April, 5pm.
  • The Box Office team will contact you to discuss your options once the renewal process is complete after Monday 2 May.

Are children allowed into the proposed safe standing area in the West Stand and Block S100? 

  • As things stand, there is not a mandatory age or height restriction in the proposed safe standing areas. However, this may be imposed depending on the outcome of the national trials and discussions with the local authorities. Should this happen, we will get in touch with those groups affected.
  • Regardless of this, adults must think about the children in their group and consider whether a move to another part of the stadium is appropriate where it will be easier for children to see the match.

Can I move to the Dugout?

  • We think it is highly unlikely that any Dugout seats will become available.
  • However, Season Ticket Holders interested in moving to The Dugout are advised to renew their current seats within the ‘Keep My Seat’ window (by Wednesday 16 March, 5pm) and email tickets@brentfordfc.com when you renew with a request.
  • Requests will be considered subject to availability, but not until after 2 May.

Friends and Family

When purchasing for others in your Friends and Family group, how does it work with Ticket Exchange credit?

  • If you are purchasing a Season Ticket for someone in your Friends and Family group, then please note that for the 2022/23 campaign, any Ticket Exchange credit will go to the person who purchased the Season Ticket. Therefore, if you don’t want this to be the case, please pay for your Season Tickets separately.
  • If you booked your 2021/22 Season Ticket within a group, the lead booker will have received the ticket exchange credit for everyone within that group. It is the lead booker’s responsibility to liaise with the group to make sure they are not using ticket credit from other Season Ticket Holders within the group before renewing. The lead booker must contact the Box Office to get the credit manually transferred to each Season Ticket Holder who has sold their Season Ticket on the ticket exchange throughout the season.

I have sold my seat on the Ticket Exchange but I have no credit in my account. Why is this?

  • If you booked your 2021/22 Season Ticket in a group, credit from the Ticket Exchange automatically goes to the lead booker. Please contact the Box Office to transfer credit to your account.

I have someone in my Friends and Family group but I am unable to renew their Season Tickets, why is this?

  • This is either because the person has already renewed their Season Ticket, or because the permissions are not set up for you to purchase products for them. Therefore, you will need to re-add them to your Friends and Family group in your ticketing account.

Other

Someone in our group is not renewing and there is a gap in the middle of it, what should we do?

  • Please contact the Box Office who will assist you further.

Is there an opportunity for Members to buy Season Tickets?

  • This is a Season Ticket renewal process and no new sales will be facilitated at this time. Should any additional Season Tickets become available once the renewals process has concluded, more information will follow.
  • If you are interested in becoming a My Bees Member for the 2022/23 season, you can register your interest HERE.

How do the Club determine what age category I am in?

  • The price tariff is based on the age you are on 1 August 2022.
  • Our ticketing categories are: Juniors - Under 18; Young Persons - 18-24; Adult - 25-64; Seniors - 65+.

I’m in the wrong age category, what should I do?

  • This will be because we either do not have a date of birth registered for you or your date of birth that is on your account is wrong.
  • To fix this, you should contact the Box Office with proof of age. You can show a driving licence, passport, birth certificate, Freedom Pass, National Identity Card or other recognised official photographic identification to confirm that you are using the right concession rate.

What identification can I use to confirm my date of birth for a concession rate Season Ticket? 

  • Supporters can show a driving licence, passport, birth certificate, Freedom Pass, National Identity Card or other recognised official photographic identification to confirm that they are using the right concession rate. 
  • Supporters can contact the Box Office to upgrade concession rate Season Tickets for individual matches, if they are being used by a supporter who doesn’t qualify for that concession rate. 
  • Spot checks will take place during 2022/23 season to ensure that all supporters are entering the stadium on the correct tarrif.

Can I renew for my Personal Assistant (or disabled helper) online?

  • Yes, complimentary Personal Assistant Season Tickets can be renewed online once the appropriate evidence is uploaded. Supporters who had a complimentary Personal Assistant/disabled helper Season Ticket this season will be contacted separately with more details about this process. If you have any questions on this, please email us at accessibility@brentfordfc.com or contact the Box Office team on 0333 005 8521.

Can I renew in person at the Box Office?

  • You can renew at the Box Office but not on matchdays when the Box Office team will focus on enquiries relating to the day’s game.
  • Check out the Box Office opening times here.
  • You can also renew online by logging in to you ticketing account - https://tickets.brentfordfc.com/account/login or by phone on 0333 005 8521.

Will I get a new Season Ticket Card next season? 

  • Yes, we will be posting out welcome packs containing your new card ahead of the start of next season.
  • Please ensure that your home address is up to date at the point of renewing your Season Ticket on your ticketing account so that your Season Ticket pack including your Brentford Season Ticket Card will be sent to your correct postal address.

Will there be any more Season Tickets going on sale for the 2022/23 season?  

  • There may be a small number of Season Tickets going on sale to My Bees Members for the 2022/23 season, depending on renewal rates, but the overall number will be capped at 10,000. This will enable us to have a reasonable number of tickets on sale on a match-by-match basis for My Bees Members.

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