Brentford FC are inviting applications for a position as Premium Services Manager. The role is part of our Commercial team and will work with our Head of Premium Services. The successful candidate will be responsible for management and development of a team of Premium Executives.
The Premium Services Manager will be responsible for the day-to-day management (sales and service) of our multi-year premium seat offering. The core responsibility is to ensure the delivery of exceptional customer service to our client base, resulting in high levels of satisfaction and retention. A minimum of three years experience in a sports stadium premium/hospitality sales or service function (ideally football) is essential.
The successful candidate will be responsible for the customer service of clients, including general enquires, complaints and finance, as part of a wider team. They will also introduce new Premium Seat Holders to their package. Developing and maintaining a clear communications strategy for the members ensuring effective engagement on a regular basis is a key part of the job.
Applicants should have experience in managing a high performing sales or service team in similar role. Exposure to SecuTix ticketing and Salesforce CRM would be an advantage. Applications are being accepted until 26 June. For more information on how to apply and the role see Brentford FC Premium Services Manager JD.pdf.