Brentford FC are looking to add a Premium Services Administrator to the commercial team. The Premium Service Administrator will be the first point of contact for all enquiries related to our Premier services. This role is an external-facing role and requires someone with a desire to help people, first and foremost.
There will be enquiries relating to, but not limited to, ticketing, dining upgrades, refunds, seat-moves and local area information. This permanent position will report into the Premium Services Manager and will be responsible for the day to day contact with our 1,200 Premium Seat Holders. The successful candidate will have a proven strong track record in customer services, ideally in a similar role managing a premium scheme.
Applicants should have strong interpersonal skills and demonstrable ability to work well with people from different teams within an organisation. Experience of the football industry would be ideal but is not essential. Experience in a similar customer service role is, however, essential for anyone interested.
The successful candidate will have regular contact over the phone and email with Premium Seat Holders and be handling customer feedback ensuring full customer service satisfaction. Full details of the role can be seen at Job Description - Premium Service Administrator.pdf. Applications close next Wednesday, 22 September.