Brentford FC have begun the recruitment process for a Premium Services Executive. The role is part of the Venue Sales team and reports in to our Premium Services Manager. The successful candidate will be responsible for the day to day contact with our 1200 Premium Seat Holders and the fulfilment of their package.
This role will require engaging, supporting and collaborating with multiple business stakeholders. This includes liaision with our operations team, catering partner and other key members of staff to ensure the successful planning and delivery of premium member attended events at our new stadium. These events will include Brentford FC matchdays at our new stadium.
The successful candidate will have a proven strong track record in customer services, ideally in a similar role managing a premium membership scheme. Applicants should have excellent organisational skills including taking a lead and coordinating with others to deliver whatever is needed. Experience of the football industry is an advantage but not essential.
The main part of the role is the day to day customer service of Premium Seat Holders, including general enquires, complaints and finance, which includes regular contact over the phone and email with Premium Seat Holders. The Club is taking applications until Monday 29 November. For more information on the role and how to apply see Premium Services Executive job description November 2021.pdf.