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Play-Off home leg ticket information

Frozen Season Ticket Holders and Premium Seat Holders with 3,000+ TAPs will be able to purchase their tickets tomorrow and remaining Frozen Season Ticket Holders and Premium Seat Holders can enter a ballot

11 May 2021

The Bees will face AFC Bournemouth in the Sky Bet Championship Play-Off Semi-Final. The away leg will take place on Monday, 17 May, kick-off at 6pm. The decisive home leg will follow on Saturday 22 May, kick-off at 12.30pm.

In a perfect world we would want all Bees fans to be at the home leg, and we know that you would want to be there too.

Following yesterday’s confirmation from the Government of the current Covid-19 restrictions, we will operate at 25 per cent capacity at our new stadium. Behind the scenes, we have been in constant communication with the authorities to find a way to allow as many supporters into our home game as possible, while meeting all the current safety regulations. We have also consulted with both BIAS and Bees United to confirm our approach and to ensure the ticket allocation process is as fair as it can be. We have tried to balance the commitment in our Customer Charter, to reward those with the highest level of Ticket Access Points (TAPs), with the desire to give all our frozen Season Ticket Holders (STH) and Premium Seat Holders a chance to get a ticket for this important match via a ballot.

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Frozen Season Ticket Holders (including those in the Dugout) with 3,000+ TAPs will be emailed tomorrow, Wednesday 12 May, to book their tickets online, or over the phone or at the Box Office (Thursday and Friday 10am – 5pm) and will have a three-day window to do so closing Friday 14 May. If you don’t receive an email and/or want to check your TAPS – log in to your Ticketing Account here (or read more here).

Premium Seat Holders with 3,000+ TAPs will be contacted to make their Premium Seat purchase.

We want the best atmosphere possible for this critical match, therefore (as far as restrictions allow) we are hoping to allocate seats in the stand your Season Ticket is located. You will be able to use our Friends and Family functionality to sit in groups of up to six eligible fans from the same stand as yours. Read more about Friends and Family here. Your support can be the difference on the day, and we urge you to group together where possible and really get behind the team. Please note due to capacity restrictions, the Dugout area will not be available for this game and all Dugout and some South Stand STH who are eligible will be seated in other areas of the stadium.

The remainder of the General Admission tickets will go into a ballot, in which the rest of our frozen STH (including our youngest fans) and Premium Seat Holders will be eligible to apply in groups of up to six fellow qualifying fans. In order to maximise stadium capacity, we would ask entrants to form groups of up to six. When you register, it’s extremely important to include all fan numbers from each member of your group (and check the numbers carefully) as any invalid fan numbers will be removed from your group. All members of the group need to be frozen STH or Premium Seat Holders. To check your fan number – log in to your Ticketing Account here (or read more here).

Match Tickets will be available for £30 Adult, £20 Seniors/Young Person, £15 Juniors while Premium Tickets will start from £65* (*only available to Premium Seat Holders).

Tickets allocated by TAPs will be available to buy tomorrow, with a deadline of Friday 14 May. At the same time, we will offer all other frozen STHs and Premium Seat Holders the opportunity to register and enter the ballot which will be drawn on Monday, 17 May. Those who are successful have a three-day window to buy their tickets from Tuesday 18 May.

Further details on how to access the stadium, what it will be like inside and any parking options available will be sent out later in the week to those attending. Please note:

  • All fans attending the game must read and abide by the Covid-19 Supporter Code of Conduct
  • Food and drink will not be on sale in the stadium (apart from Premium lounges).
  • Attendees will need to wear a face covering (unless exempt) and be socially distanced from other groups.
  • All tickets are non-transferable and can only be used by the named Season Ticket Holder. Proof of ID for all adults is required at the stadium. (If the ID does not match the name on the print@home ticket then the supporter will be refused entry.)
  • Season Ticket name changes will NOT be possible.

We fully appreciate there will be some disappointed Bees fans at the end of this process, and we are incredibly disappointed that we cannot play in front of a packed stadium. We share your frustrations and thank you for your understanding.


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