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Ticket News

Play-Off Final Ticket Information

Frozen Season Ticket Holders and Premium Seat Holders with 2,850+ TAPs will be able to purchase their tickets on Monday. “Lucky Dip” ballot for under 18s.

23 May 2021

Following our memorable 3-1 victory over AFC Bournemouth yesterday we will now take part in the Sky Bet Championship Play-Off Final at Wembley Stadium against Swansea City next Saturday, 29 May, kick-off at 3pm.

The Bees came from a goal down to win through yesterday afternoon. Ivan Toney scored his 32nd of the season before Vitaly Janelt levelled it up in the second half. Marcus Forss sent The Bees to Wembley with a late winner.

In line with the Government’s current Covid-19 restrictions, Wembley will have a maximum 10,000 capacity for this match. This means there will be fewer than 4,000 General Admission tickets allocated to each finalist. We have been in communication with the FA and the EFL to find ways to maximise the Club’s allocation and we are extremely disappointed with this outcome. We at the Club feel it is unjust that only one week ago, more than 20,000 fans were admitted to The FA Cup Final and advanced discussions were taking place for Wembley to host the Champions League final with a similar number of fans attending. We find it incredulous and unjustifiable just two weeks later, the Championship Play-Off Final will be restricted to just half of that number. The 12 Sky Bet Play-Off Semi Finalists wrote to the EFL and FA last week pleading for an increased capacity, but to no avail. We want all Bees fans to be at the Final and it is disappointing that so many of you who would want to be there, will not be able to attend.

The Club has listened to both BIAS and Bees United as representatives of our supporters to determine the ticket allocation approach given the low number. Their strong preference is that the tickets for this game should be allocated based on Ticket Access Points (TAPs) as per our Customer Charter and we have agreed to move forward with this approach.

Frozen STHs and Premium Seat Holders with 2,850+ TAPs will be emailed tomorrow, Monday 24 May, to book their tickets online. Emails will be sent around 12noon and can sometimes take a few minutes to arrive. Eligible fans will also be able to book over the phone or at the Box Office (Monday 12noon – 5pm and Tuesday 10am – 5pm). The booking deadline is Tuesday, 25 May, at 5pm, therefore please act quickly. If you don’t receive an email or want to check your TAPs – log in to your ticketing account here (or read more here).

Tickets will be allocated on a single basis, and will be socially distanced by 1m from each other. This means there will be a space between you and everyone in your party. This even applies to children under 16 and has been directed by Wembley Stadium. However, you will be able to use our Friends and Family functionality to allow six eligible fans to sit close together. Read more about Friends and Family here.

We have agreed one addition to the TAPs approach. Using TAPs means it is likely that many of our younger fans will unfortunately miss out, and we wanted to give more of these fans, the future of our Club, a chance to be at this historic match. Therefore, we will also run a small “Lucky Dip” for 50 pairs of tickets for our frozen Season Ticket Holders that are under the age of 18 and under the 2,850 TAP threshold. Each successful applicant will need to attend with an adult who is a current frozen Season Ticket Holder or Premium Seat Holder. All eligible fans will be entered automatically, and the Lucky Dip draw will be made on Monday. Those successful will receive a call from the Club on Monday or Tuesday with the opportunity to secure their tickets.

Discussions are currently taking place with the EFL to make approximately 750 more tickets available to the finalists. If the Clubs are able to secure these additional tickets, we will provide our fans with further information on how to apply for these tickets early this week, it is likely these tickets will go into a ballot.

Match Tickets will be available to choose in three categories, subject to availability.

Category 1 - £65 adults and £32.50 for seniors and under 16s

Category 2 - £55 adults and £27.50 for seniors and under 16s

Category 3 - £45 adults and £22.50 for seniors and under 16s

Please make sure that if you want to sit close to those in your group, that you all select the same category. Wembley rules state, all under 16s must be accompanied by an Adult.

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Tickets allocated by TAPs will be available to buy tomorrow, Monday 24 May, from 12noon with a deadline of Tuesday, 25 May, at 5pm. At this point we will assess any remaining tickets and offer them to the next supporters in line based on TAPs. This next group will receive an email on Tuesday evening informing them that they have until Wednesday 5pm to purchase. 

All tickets purchased online before 5pm on Tuesday 25 May will be issued by post. Any tickets purchased after this time will need to be collected at the Box Office at Brentford Community Stadium (Open Mon-Fri 10am-5pm)

Further details on how to access Wembley stadium and facilities, shall be communicated to all ticket holders.

Please note:

  • Attendees will need to wear a face covering (unless exempt) and be socially distanced from other groups.
  • Alcohol will not be on sale at Wembley Stadium
  • All tickets are non-transferable and can only be used by the named Season Ticket Holder. Proof of ID for all adults is required at the stadium. (If the ID does not match the name on the ticket then the supporter will be refused entry.)
  • Name changes on tickets will NOT be possible.

We know there will be many disappointed Bees fans at the end of this process, and we are incredibly sad that we cannot play in front of all of our fans. We share your frustrations and thank you for your understanding. The team will be giving everything they have, for all of you, whether you’re in the stands or watching on TV.


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