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Ticket News

Welcome Pack Update

Get in touch if you haven’t received your Welcome Pack

17 August 2021

Last weekend, we kicked off our first Premier League campaign in our new home. The stadium was packed and most Season Ticket and Premium Seat Holders entered the ground using their Brentford Cards. Others were able to use a Print-at-Home ticket instead.

While the vast majority of our Season Ticket and Premium Seat Holders have received their Welcome Packs, there have been a few that haven’t landed or have not received the correct card. These cards are being deactivated. If you're a Season Ticket or a Premium Seat Holder and don’t have your Brentford Card yet, please fill in the below form and we will reissue and send you a new pack ahead of our game against Brighton and Hove Albion.

Please note, Membership Packs have not been sent out yet and we expect the first 10,000 to be dispatched ahead of our home game against Brighton on Saturday 11 September. We would like to remind our My Bees Members that there is no requirement to use their Brentford Card to enter the ground or to get priority access to match tickets, so members will not miss out on any benefits. As seat details are not printed on membership cards, members will need to purchase a paper or a print at home Match Ticket to gain access to the ground. This way, it will be easier for you to find your seat on a matchday and for our stewards to control access.


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