The start of our first Premier League season is fast approaching and more than 20,000 supporters have already secured a Season Ticket, a Premium Seat or a My Bees Membership. More than twice as many as when we kicked off our final Season at Griffin Park.
SEASON TICKET HOLDERS
Within the package being sent to you tomorrow, Season Ticket Holders will all get a Welcome Pack with their new Brentford Cards. Your Brentford Card will give you access to the stadium for all home Premier League fixtures. As opposed to the old bar code technology, our new Brentford Cards will provide quicker access to the stadium by scanning/tapping in at the Turnstiles. Your seat location will also be printed on your card.
Season Ticket Packs are currently being fulfilled and will be posted first class tomorrow, Friday 6 August, so most of you will receive them through your letter box by Monday next week (9 August). If you haven’t received your Season Ticket following your post arriving on Wednesday 11 August, please email email@example.com with your postal address and we will issue you with paper or print at home tickets for you to enter the ground for our Premier League opener against Arsenal.
PREMIUM SEAT HOLDERS
Premium Seat Holder Packs will be ready for collection from our Premium Lounges on Saturday when The Bees face Spanish giants Valencia. Premium Seat Members will be able to pick them up from half-time up until one hour after the full time whistle, while Premium Seat Holders who can’t attend this weekend game will receive their packs early next week. The pack includes the new Brentford Card with your seat location printed on it which will give you access to the ground and a bespoke lanyard specific to your Premium Lounge.
MY BEES MEMBERS
My Bees Memberships have been exceptionally popular. The first 10,000 Welcome Packs including Brentford Cards will be sent shortly after our Premier League Opener.
Please note, if you became a My Bees Member on 27 July or earlier, you are part of our first 10,000 Members. If you joined after this, as per previous communications your Membership Packs are in production and will be with you as soon as possible.
Either way, there is no requirement to use your Brentford Card to enter the ground or to get priority access to match tickets, so you will not miss out on any benefits. As seat details are not printed on membership cards, you will need to purchase a paper or a print at home Match Ticket to gain access to the ground. This way, it will be easier for you to find your seat on a matchday and for our stewards to control access.
Understandably, many fans are asking why they are receiving their cards now rather than some weeks ago. The answer is that promotion to the Premier League via the Play-Offs has meant we have had to change our season set-up from 23 to 19 games which is a lengthy and detailed process. This had to be done before your cards could be individualised and programmed correctly. Given the late end to the season, this has meant we have not been able to send the cards out as early as both you and we would have hoped and we are very sorry for the inconvenience and concern this may have caused.
We want to reiterate to all Season Ticket Holders and Premium Seat Holders, if you haven’t received your Packs with your Brentford Card following your post arriving on Wednesday 11 August, please email firstname.lastname@example.org with your postal address and we will issue you with paper or print at home tickets for you to enter the ground for our Premier League opener. No one will miss out due to any postal issues.