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Ticket News

Planning for the return of fans

Emails sent to Season Ticket Holders yesterday

25 November 2020

The lack of fans at our fixtures this season has left a big hole for everyone at Brentford Football Club. We cannot wait for our supporters to take their seats for the first time inside our new stadium. And we are delighted that day could be as early as next week.

It was announced on Monday, 23 November, that fans will be allowed back in to Sky Bet Championship fixtures, and other matches, in certain parts of the country. The full news on that announcement can be seen here. It is expected that the locations where fans can watch matches will be confirmed in the coming days. London was a Tier Two location prior to the change in restrictions earlier this month and if that remains the same, it will mean we can have 2,000 in attendance at our home matches after 2 December.

Earlier this season our 2020/21 Season Ticket Holders were presented with three options following the Government’s announcement that games will continue to be played behind closed doors: freeze, reserve or refund. More than 90 per cent of fans opted to freeze their 2020/21 Season Tickets and these fans have priority access to any games played with limited capacities. More information can be seen here.

As part of our planning for the return of fans, emails have been sent to those who froze their Season Tickets. This is a request to complete a survey telling us whether they would be prepared to attend games with reduced capacities in the coming weeks. It would assist us if all fans who receive the survey could fill it in as soon as possible, the deadline is Sunday 29 November. We are also requesting information on the size of household groups who are frozen Season Ticket Holders. Anyone who will want to book for other Season Ticket Holders in their household will need to ensure all are included on their friends and family list in the ticketing system.

The Club is currently working through the information we have while we await further details. Information on what Tier we are in, how many we can have inside the stadium and who this includes are expected soon. The total in the stadium will include a small allocation of seats for supporters that purchased Premium Seating or Premium Season Tickets Holders in the Dugout bar area. Those supporters will be contacted separately by email in the coming days. Whatever number we are working to, we will ensure that each ticket group  will have a fair split of the overall allocation.

Jon Varney, Brentford FC Chief Executive, said: “This is clearly a massive step in the right direction and is very good news. We should be able to get our fans inside our stadium in the very near future. I cannot wait for that first roar for a Brentford goal and nor can our players.

“We do not know exactly what access to games will look like yet, but the whole off-field team have been working hard on plans that we can adapt. We need the help of our fans to tell us what you want to do, whether you want to attend games and how many other Season Ticket Holders who live in your house will also attend. We have a lot of challenges to meet in a very short period of time but I promise every decision we make will be with the intention of doing the best for our fans and getting as many of you in to games in the fairest way possible and, first and foremost, prioritising safety.”

If you are a Season Ticket Holder for the 2020/21 season and have not received your email from the Club, please fill in our online form. We would like to remind fans to ensure the details in your ticketing account are up to date. Please log in to your ticketing account here. Please also check your communication preferences. You may have unsubscribed from email or text communications which overrides your preferences and means you may be missing out on key updates. Simply fill in your details here. If you have any queries, please email us at enquiries@brentfordfc.com.


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