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Ticket News


20 May 2013

Brentford Football Club continues investigation into card fraud

Brentford Football Club is continuing its investigation to find out why some card details of those using Ticket Zone to purchase tickets for the npower League One Play-Off Final were compromised.

The Club learned last week that some cardholder data from those buying tickets for the match online had been used fraudulently.

An investigation was immediately launched and initial forensic work pointed to a “man in the middle” attack.

A statement released last week outlining the initial investigative work can be seen here.

An independent investigation of Ticket Zone’s systems and those of the specialist online queuing company, Queue-it, is now underway and the Police Active Fraud Department have been informed about the security incident and are also investigating.

An investigation as serious as this will not, unfortunately, be resolved quickly.

The Club is in continual discussions with Ticket Zone and will update supporters when possible.

Ticket Zone continue to collate customer information as it is offered and are your main point of contact for this incident.

Brentford FC recognises a great deal of inconvenience has been caused to supporters and wants to get to the source of this incident as quickly as it can.

The Club will not rest until the full details of what has happened have been made public.

Any supporter that believes they have a problem with a booking made via Ticket Zone should please contact them by email,, or by phone 08444 99 99 55 (option 3).

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