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Brentford FC Vacancies

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Football Media Administrator

Communications

Director of Communications

Training Ground/Stadium

Competitive

The Role of the Football Media Administrator

The Football Media Administrator will work with the rest of the communications team as well as others in the business to ensure the Club is logistically able to deliver its media commitment.

The successful candidate will be expected to work with the Premier League broadcast rights holders to ensure content sessions are delivered by the Club’s football communications team. They will also lead on media accreditation for our home matches and helping arrange opportunities for non-rights holders in line with the Club’s Media Strategy.

The Football Media Administrator will have a knowledge of and the ability to deliver the Club’s Media Strategy, ensuring priority is given to rights holders. They will also be aware of the football media landscape and the ability to help the Club make the most of all media opportunities.

There will also be opportunities to assist with other aspects of the Club’s external communication in line with the successful candidate’s interests and expertise.

Main Accountabilities

  • Help deliver the Club’s Media Strategy, particularly the football aspects.
  • Liaise with the Premier League, Club communications staff and the Operations team to deliver player content sessions for UK and international media.
  • Work with Operations Department to find alternative locations for content sessions when required.
  • Be primary point of contact for incoming ad hoc media requests, check against Club’s Media Strategy and present opportunities to Football Communications Director.
  • Filter non-football media requests to the appropriate off-field staff, working with Football Communications Director and Business and Community Communications Director.
  • Lead on the media accreditation process for home matches, ensuring the Club’s commitments to rights holders and non-rights holders are met.
  • Lead on the matchday media access operation, working with matchday staff to provide the best possible service for those attending.
  • Liaise with clubs we are visiting to ensure Brentford FC staff have what they need to work at away matches.

General Club Accountabilities

  • To ensure compliance with all relevant Club policies, including health and safety policies and with specific reference to the data regulations (GDPR and PECR)
  • To ensure compliance with all Club and regulatory requirements related to safeguarding, and to ensure the Club’s safeguarding processes are followed in the event of any safeguarding concerns.
  • To ensure compliance with all relevant legal, regulatory, ethical and social requirements
  • To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC
  • To keep confidential any information gained regarding the Club and its personnel
  • To maintain a flexible approach to work at all times

Key Internal Relationships

  • Operations department, particularly stadium operations team
  • Player Liaison and welfare
  • Content team
  • Off-field communications team
  • Matchday media assistants and content providers
  • Technology
  • Catering

Person Specification - Essential Personal Characteristics

  • Media qualifications including media law or multiple years of experience working in a press office environment.
  • Understanding of the media landscape, particularly the football media in England.
  • Understanding of the Premier League broadcast contracts and the deliverables within.
  • Excellent written and spoken English language skills
  • Ability to work in a fast paced, pressurised environment.
  • Organisation skills and the ability to organise others.

Person Specification - Desirable Characteristics

  • Demonstrable experience working in a communications environment at a professional sports organisation.
  • Experience of professional football.
  • Full driving licence and own car.
  • Spoken and/or written skills in a second language.
  • Network of media contacts.
  • Understanding of the Football DataCo i-pbs system.
  • Ability to produce written content for Club channels if needed.

To Apply:

Submit your CV and Cover Letter to the link below by Monday 27 September 2021:

https://hr.breathehr.com/v/football-media-administrator-18744

Please ensure that you upload your CV and any other relevant documents with your application. Any applications without attached documents will not be considered.

Job Title:

Department:

Reporting:

Location:

Salary:

Premium Services Administrator

Commercial Department

Premium Services Manager

27 Great West Road, Brentford TW8 9BW Competitive

The Role of the Premium Services Administrator

The Premium Service Administrator will be the first point of contact, via email, phone and sometimes in person, for all Premium related enquiries in to the Club. They will act as internal ‘triage’; using their knowledge of the business and the people within it to properly manage individual and group enquiries. This role is an external-facing role and requires someone with a desire to help people, first and foremost. There will be enquiries relating to, but not limited to, ticketing; dining upgrades, refunds, seat-moves, local area information.

This role will require engaging, supporting and collaborating with multiple business stakeholders including liaision with our operations team, catering partner and other key members of staff to ensure the successful planning and delivery of premium member attended events at our new stadium, including test events, networking events, orientation events and of course Brentford FC matchdays.

This permanent position will report into the Premium Services Manager and will be responsible for the day to day contact with our 1200 Premium Seat Holders

The successful candidate will have a proven strong track record in customer services, ideally in a similar role managing a premium scheme.

Main Accountabilities

  • Day to day customer service of Premium seat holders
  • Regular contact over the phone and email with Premium seat holders
  • Handling customer feedback ensuring full customer service satisfaction
  • Management and promotion of restaurant bookings (where appropriate)
  • Match-day preparation (itineraries, table plans, menus)
  • Trouble-shooting any issues and dealing with client queries
  • Work collaboratively with other teams across the business and with external resources and organisations to ensure clarity of responsibilities, manageable workloads, and a happy teamworking environment.
  • Attend planning and debriefing sessions as per management requirement

General Club Accountabilities

  • To ensure compliance with all relevant Club policies, including health and safety policies and with specific reference to the data regulations (GDPR and PECR)
  • To ensure compliance with all Club and regulatory requirements related to safeguarding, and to ensure the Club’s safeguarding processes are followed in the event of any safeguarding concerns.
  • To ensure compliance with all relevant legal, regulatory, ethical and social requirements
  • To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC
  • To keep confidential any information gained regarding the Club and its personnel
  • To maintain a flexible approach to work at all times

Key Internal Relationships

  • Commercial
  • Campaigns and Promotions
  • Venue Operations
  • Fan and Community Relations
  • Communications

Person Specification - Essential Personal Characteristics

  • Strong interpersonal skills and demonstrated ability to work well with people from different teams within an organisation (and externally as required)
  • Excellent written and spoken communication skills are essential
  • Experience in a similar customer service role
  • Competent with Microsoft Office packages, particularly Word and Outlook
  • Uses initiative with minimal supervision
  • Dedicated to the quality and accuracy of projects from inception to completion
  • Ability to manage a heavy workload with strict deadlines and willing to work additional hours where required to support key events
  • Excellent organisational skills
  • Flexible and willing to take on ad-hoc tasks

Person Specification - Desirable Characteristics

  • Experience of the football industry ideal but not essential
  • Knowledge of the hospitality industry
  • Relevant GDPR data related knowledge

To Apply

Please submit your CV and Cover Letter to the link below by Wednesday 22nd September 2021:

https://hr.breathehr.com/v/premium-service-administrator-18747

Any applications without attached documents will not be considered.

 

Job Title:

Department:

Reporting to:

Location:

Salary:

Equality, Diversity& Inclusion Executive

Football Operations

Head of EDI

Brentford FC, 27 Great West Road

Competitive

The Role of the Equality, Diversity & Inclusion Executive

This is a new role to the Club and will be responsible for the delivery of significant parts of the Club’s new Equality, Diversity, and Inclusion strategy (EDI). EDI is a priority area for the Club who are trying to embed inclusion into everything we do. You will support the Head of EDI with a variety of EDI initiatives across all departments of the Club, both advising, delivering, and implementing these initiatives to ensure the maintenance of an equal, diverse and inclusive environment. Therefore, a good understanding of EDI principles, law and regulations is important and experience of working in EDI or a proven understanding of it would be beneficial for this role.

The Club has a varied three-year EDI plan, both on and off field, which will form the basis of your work program. You will play a key role in meeting the aims and objectives of our EDI strategy and therefore this role will provide significant learning opportunities for the right candidate in this area.

Main Accountabilities

  • To support the Head of EDI to deliver the activities in the Club EDI strategy
  • To maintain and update an evidence portfolio for the Premier League Equality Standard
  • To be an external point of contact on behalf of Brentford FC, and a point of contact for internal staff, around EDI matters and queries
  • To maintain the EDI dashboard which tracks the Club’s EDI strategy
  • To process invoices and other administration pertaining to club EDI activities
  • To support the operations and fan engagement team around fan and EDI activity on home matchdays at the stadium

General Club Accountabilities

  • To ensure compliance with all relevant Club policies, including health and safety policies and with specific reference to the data regulations (GDPR and PECR)
  • To ensure compliance with all Club and regulatory requirements related to safeguarding, and to ensure the Club’s safeguarding processes are followed in the event of any safeguarding concerns.
  • To ensure compliance with all relevant legal, regulatory, ethical and social requirements
  • To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC
  • To keep confidential any information gained regarding the Club and its personnel
  • To maintain a flexible approach to work at all times

Key Internal Relationships

  • Head of EDI
  • Head of Operations
  • Fan engagement Director
  • Community and Safeguarding Manager

Person Specification - Essential Personal Characteristics

  • An understanding of EDI principles and legislation
  • Practical experience of EDI work in some form
  • A personal belief and commitment towards inclusion

Person Specification - Desirable Characteristics

  • Working experience in EDI
  • Practical experience of EDI initiatives in sport
  • A formal EDI qualification
  • A personal involvement in and understanding of EDI
  • A proven understanding or experience of professional or grassroots football
  • Experience working in diverse community sport

To Apply

Submit your cv and cover letter to the link below:

https://hr.breathehr.com/v/equality-diversity-inclusion-18564

Please ensure you attach your documents to the application, any submissions without documents will not be considered.

 

Job Title:

Department:

Reporting:

Location:

Salary:

Matchday ‘Here to Help’ Team Member

Operations

Operations Manager

Brentford Community Stadium

£10.85ph

 

The Role of the Matchday ‘Here to Help’ Team

Engaging with supporters and helping them enjoy their matchday experience at the Brentford Community Stadium.

Main Accountabilities

  • Welcoming spectators to the Brentford Community Stadium for both Brentford FC and London Irish fixtures.
  • Assist fans with wayfinding
  • Answering general fan questions and enhancing the spectator experience
  • Assisting with ticket enquiries
  • Supporting accessibility needs

General Club Accountabilities

  • To ensure compliance with all relevant Club policies, including health and safety policies and with specific reference to the data regulations (GDPR and PECR)
  • To ensure compliance with all Club and regulatory requirements related to safeguarding, and to ensure the Club’s safeguarding processes are followed in the event of any safeguarding concerns.
  • To ensure compliance with all relevant legal, regulatory, ethical and social requirements
  • To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC
  • To keep confidential any information gained regarding the Club and its personnel
  • To maintain a flexible approach to work at all times

Key Internal Relationships

  • Operations
  • Ticketing

Person Specification - Essential Personal Characteristics

  • Experience in a customer facing role
  • Excellent communication skills
  • The ability to think on your feet and deal with conflicts quickly and efficiently
  • The ability to work as a team and individually when required
  • The ability to work under pressure
  • Fast learner

Person Specification - Desirable Characteristics

  • Experience dealing with Crowd Management
  • Experience with Stadium Operations
  • Experience in Public Speaking
  • Experience with Radio Etiquette

To apply please submit your CV to the application below, please ensure you upload your CV prior to submitting the application:

https://hr.breathehr.com/v/matchday-here-to-help-team-member-17782

Closing date: 26 July 2021

The Role of the Matchday Stewards

The successful candidates will be an effective communicator with a proven record of working in a customer service environment and will form part of the matchday Safety & Security team. They will support the matchday Area Managers and Supervisors to prepare for and deliver events at the Stadium in a safe and controlled manner.

Main Accountabilities

  • Preferably to hold an NVQ Level 2 in Spectator Safety or similar but training may be provided after a period of proven reliability and competence.
  • Have a proven track record of working in a dynamic (preferably a football or event) environment.
  • To be supportive and able to work with others at all levels of the organisation.
  • Ensure that you report for duty on time to sign in and attend pre match briefing
  • Adhere to the Stadium dress code.
  • Attend pre match briefings and post-match debriefings, to sign in and out and to determine duties, as required.
  • Know the location of and be able to operate effectively, if safe to do so, the fire-fighting equipment at the ground.
  • Know the location of the First Aid Rooms and any First Aid Equipment kept elsewhere in the Stadium.
  • Be fully conversant with any emergency messages/announcements used to alert staff that an Emergency has arisen.
  • Be capable of recognising potential fire hazards and suspect packages, reporting such findings immediately to an Area Manager, Safety Steward Supervisor, the Response Team Supervisor, the Deputy Safety Officer or the Safety Officer.
  • Comply promptly with any instruction given in an emergency by an Area Manager, Safety Steward Supervisor, the Response Team Supervisor, the Deputy Safety Officer or the Safety Officer or a Police Officer.
  • Identify and investigate any incident or occurrence among attendees, reporting their findings to an Area Manager, Safety Steward Supervisor, the Response Team Supervisor, the Deputy Safety Officer or the Safety Officer.
  • Monitor the spectators throughout the Stadium for signs of distress or overcrowding and take action in accordance with briefing instructions.
  • Prevent overcrowding by ensuring the spectator limits in various parts of the Stadium are complied with.
  • Prevent spectators, as far as possible, from climbing fences and other structures and from standing on seats.
  • Ensure that gangways and exits are kept clear at all times.
  • Staff all entrances and exits.
  • Remain at your allocated post as instructed unless authorised or ordered to do otherwise by an Area Manager, Safety Steward Supervisor, the Response Team Supervisor, the Deputy Safety Officer or the Safety Officer.
  • Report to an Area Manager, Safety Steward Supervisor, the Response Team Supervisor, the Deputy Safety Officer or the Safety Officer any damage which is likely to pose a threat to safety e.g. a damaged seat.
  • Assist in the prevention of a pitch incursion/invasion.
  • Assist as required in the evacuation of the Stadium.
  • Assist in the identification of spectators who are banned from the stadium or who do not possess tickets or who are in possession of forged tickets.
  • Assist in the prevention of breaches of the Ground Regulations.
  • Develop an excellent knowledge of the geographical layout of the Stadium in which you are employed, in particular its entry and exit routes and to know the emergency evacuation messages as relevant to all areas of the stadium.

General Club Accountabilities

  • To ensure compliance with all relevant Club policies, including health and safety policies and with specific reference to the data regulations (GDPR and PECR)
  • To ensure compliance with all Club and regulatory requirements related to safeguarding, and to ensure the Club’s safeguarding processes are followed in the event of any safeguarding concerns.
  • To ensure compliance with all relevant legal, regulatory, ethical and social requirements
  • To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC
  • To keep confidential any information gained regarding the Club and its personnel
  • To maintain a flexible approach to work at all times

Person Specification - Essential Personal Characteristics

  • Previous experience of managing spectators at sporting events either as a Safety Steward or in another acceptable capacity is preferable but not essential as training is a legal requirement and will be provided.
  • Must be able to communicate calmly and effectively with the Area Manager, Safety Steward Supervisor, the Response Team Supervisor, the Deputy Safety Officer and the Safety Officer when under duress.
  • Must be able to communicate with spectators, customers and staff at all levels, at all times particularly under hostile and challenging circumstances.
  • Must have good people management skills.
  • Must be able to provide basic Emergency First Aid or know how and who to contact in the event of identifying someone in need of first aid
  • Good Customer Care skills would be advantageous.
  • Must be able to work as part of a team.
  • Must be able to achieve an NVQ Level 2 in Spectator Safety within one year of accepting post or as soon as practicable thereafter.
  • All applicants must be available to work weekends and evenings and commit to being available between August and May.
  • We can only accept applicants above the age of 18 for this vacancy.
  • To be available to work weekends and evenings and commit to being available for 80% of fixtures
  • To be fit, active and capable of carrying out all Stewarding duties.
  • To have good communication skills.
  • To be clean and tidy in appearance.
  • No drinking alcohol before or whilst on duty.
  • Not under the influence of illegal drugs at any time whilst acting as a Safety Steward.
  • No eating whilst on duty.
  • No smoking whilst on duty.

Brentford Football Club and all of its staff has a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers.

The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club.

How to apply:

Please attach your cv and cover letter to the application using the link below by the 9th July 2021:

https://hr.breathehr.com/v/matchday-stewards-17365

 

 

The Role of the Casual Retail Assistant

Being part of the team, you will be responsible for ensuring our customers receive the best possible service each time they visit our store. You will assist in maximising store profitability by exceeding your sales targets and utilising the in-store devices, while contributing to a successful store team.

Main Accountabilities

Customer Service:

  • Greet all customers in a warm, genuine and friendly manner
  • Ensure that customers receive the best possible service every time they enter the store
  • Understand the process of the Customer Service measuring programme

Sales:

  • Drive sales, ensuring that targets are achieved and, where possible, exceeded
  • Utilise the in-store devices, offering the customer the whole product range
  • Provide alternatives and add on sales at every opportunity
  • Assist in the maintenance of standards on the shop floor and for all displays and merchandise
  • Keep all stock clean and presentable at all times
  • Replenish stock levels when needed, making sure the full-size range is on the shop floor where possible

General Club Accountabilities

  • To ensure compliance with all relevant Club policies, including health and safety policies and with specific reference to the data regulations (GDPR and PECR)
  • To ensure compliance with all relevant legal, regulatory, ethical and social requirements
  • To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC
  • To keep confidential any information gained regarding the Club and its personnel
  • To maintain a flexible approach to work at all times

Person Specification - Essential Personal Characteristics

  • Good communication skills with the ability to engage with customers and colleagues
  • Confident and outgoing personality
  • Effective selling skills
  • Ability to manage own time effectively
  • Flexible and willing to take on ad-hoc tasks

Person Specification - Desirable Characteristics

  • Previous retail experience would be great but is not essential as full training will be given

How to apply:

If you are interested in this role, please apply via the link below:

https://hr.breathehr.com/v/casual-retail-assistant-17156

Application closing date is 30 June 2021

Brentford FC aim to be the most inclusive Club in the country. It would be great if you could spend a couple of minutes filling out our Equality and Diversity Monitoring Questionnaire using the link below:

https://forms.office.com/r/yvTE3Ua2vG

Brentford FC Community Sports Trust Vacancies

There are currently no Brentford FC Community Sports Trust vacancies.

Levy Catering Vacancies

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Department:

Availability:

Salary:

Catering

Matchdays (Non-matchday work also available)

Competitive

Room Manager

Experienced hospitality or restaurant managers required to oversee all aspects of service within a lounge. Must have knowledge of bar and table service operations, an attention for detail, excellent customer service skills, and the ability to manage a team.

Bar Team Leader

This role would suit anyone who has experience in a busy bar environment, preferably at supervisory level. Cellar knowledge is a plus, but more important is the ability to organise your team and prep your bar for a busy service.

Bar Staff

Enthusiastic and energetic people needed for our busy bars. Fun and vibrant, experience is a plus but not necessary as training will be given.

Waiting Staff

We are looking for people who like people to ensure that our guests enjoy their hospitality. Experience is a plus but not essential as training will be given.

Cashiers

As part of our retail team, you will be selling food and drink to our match day fans from one of our busy concessions. Customer service skills and the ability to think on your feet are a must.

Logistics

Our hard working logistics team are responsible for making sure our food, drink and equipment is where it needs to be so that our frontline staff can service our guests. Applicants must be strong on time management and organisation.

Chefs

Chefs of all levels required. Generally social hours and good rates paid depending on experience.

Kitchen Porters

An essential part of our culinary team, this role requires people who are organised and have a keen eye for detail

To apply for any of the above roles, please submit a CV and covering letter using the link below:

Apply here

 

 

Event Support Team Vacancies

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Job Role:

Contract Type:

Salary:

Location:

Car Park Marshall

Casual

£8.91 per hour plus holiday pay

Brentford

Event Support Team is a leading Events Company who manages an event from the planning stage to the implementation of the big day. We specialise in car park and traffic management with our in house built ANPR system to make ingress and egress as swift as possible. We work and have worked at some of the largest events in the world including, Rugby World Cup, Champions League Final, Olympics, Premiership Football, Premiership Rugby, Championship Football, Music Festivals, Concerts and many more!

Our head office is based at the Ricoh Arena in Coventry, where we have supported the Ricoh from the day of its construction to today and we work nationwide, all over the Country. We are looking for individuals who want to grow with us and develop their skills in our various roles.

We are currently recruiting for Car Park Marshalls to work in our Brentford team on an ad hoc, casual contract basis, which will include evening and weekend work to meet our clients needs.

The duties and responsibilities of this role include;

  • Operate car park procedures in accordance with our company and site regulations
  • Ensure that vehicles are parked in a safe and proper manner
  • Ensuring that the site is a safe environment
  • Ensure that a professional service is delivered to customers at all times
  • Always remaining vigilant to safety hazards and taking proactive steps to correct them if required

For this role we will require you to have;

  • Great customer service with excellent interpersonal skills
  • A positive attitude and willingness to help and support customers and colleagues

This role has immediate starts for the right candidates.

Please send your CV to greg.browning@estuk.co.uk . We look forward to receiving your application.

 

 

 

Brentford FC Football Vacancies

There are currently no Brentford FC Football vacancies.

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