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Brentford FC Vacancies

The Role of the Crowd Security Supervisor

To provide, in conjunction with ALL club staff, other agencies and with the help of the police, if in attendance, to ensure the SAFETY of all spectators, staff and other attendees within the stadium at all times.

All match day staff employed by the club or Agency are responsible for ensuring that they are familiar with the contents of the Steward handbook and the procedures and information it provides.

General Duties:

The main roles are:

  • To assist other members of the match day staff as required to ensure the safety and control of all spectators before, during and after an event.
  • Directing members of the public entering or leaving the stadium, helping to achieve an even flow of people and ensuring that overcrowding does not occur.
  • Staffing your designated position in the stadium and to be ready to deal with any emergency that may occur, knowing how to raise the alarm and use a fire extinguisher.
  • To staff all entrances, exits and strategic points particularly exit gates that are not continuously open, whilst the stadium is open.
  • To undertake specific roles or duties in the event of a major incident which may result in the evacuation of the stadium.
  • Be prepared to work in any area of the stadium as directed by the Area Manager or Safety Officer or senior match day staff.

The above duties are subject to additional duties as per the event day requirements.

Essential Requirements:

  • Smart appearance with a clear speaking voice
  • Good Communication skills, pleasant manner, approachable and can remain calm under pressure
  • NVQ 3 Crowd Safety Qualification or equivalent or be studying for it
  • Patience and attentiveness
  • Observant
  • Ability to handle complaints and difficult situations
  • Good timekeeping and have a flexible attitude
  • Being able to work in and manage a team
  • Friendly and tactful personality
  • Open minded attitude

In addition:

  • You must be fit and active and able to carry out your duties as directed.
  • You will be properly trained to fulfil your responsibilities and duties that your post demands.
  • You must arrive on time, sign in and be ready for your area briefing, if you are unable to attend you must let the club know at least 24 hours before the event.

  • You will not under any circumstances leave your allocated position without the permission of your Area Manager and not until a replacement has been allocated and is in position.
  • You will wear the appropriate match day staff jacket and comply fully with the club dress code.
  • You will be courteous at all times to spectators whilst being firm and fair in carrying out your duties and responsibilities.
  • You must not eat, drink, smoke or use your mobile phone whilst on duty unless you are on an official break as directed by your Area Manager. Mobile phones must be on silent whilst the stadium is open to the public and only used with the permission of an Area Manager.

General Club Accountabilities

  • To ensure compliance with all relevant Club policies, including health and safety policies and with specific reference to the data regulations (GDRP and PECR)
  • To ensure compliance with all relevant legal, regulatory, ethical and social requirements
  • To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC
  • To keep confidential any information gained regarding the Club and its personnel
  • To maintain a flexible approach to work at all times

How to apply:

If you are interested in this role, please apply via the link below:

https://hr.breathehr.com/v/crowd-safety-supervisors-16053

Application closing date is 30 April 2021

Brentford FC aim to be the most inclusive Club in the country. It would be great if you could spend a couple of minutes filling out our Equality and Diversity Monitoring Questionnaire using the link below:

https://forms.office.com/r/yvTE3Ua2vG

The Role of the Casual Retail Assistant

Being part of the team, you will be responsible for ensuring our customers receive the best possible service each time they visit our store. You will assist in maximising store profitability by exceeding your sales targets and utilising the in-store devices, while contributing to a successful store team.

Main Accountabilities

Customer Service:

  • Greet all customers in a warm, genuine and friendly manner
  • Ensure that customers receive the best possible service every time they enter the store
  • Understand the process of the Customer Service measuring programme

Sales:

  • Drive sales, ensuring that targets are achieved and, where possible, exceeded
  • Utilise the in-store devices, offering the customer the whole product range
  • Provide alternatives and add on sales at every opportunity
  • Assist in the maintenance of standards on the shop floor and for all displays and merchandise
  • Keep all stock clean and presentable at all times
  • Replenish stock levels when needed, making sure the full-size range is on the shop floor where possible

General Club Accountabilities

  • To ensure compliance with all relevant Club policies, including health and safety policies and with specific reference to the data regulations (GDRP and PECR)
  • To ensure compliance with all relevant legal, regulatory, ethical and social requirements
  • To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC
  • To keep confidential any information gained regarding the Club and its personnel
  • To maintain a flexible approach to work at all times

Person Specification - Essential Personal Characteristics

  • Good communication skills with the ability to engage with customers and colleagues
  • Confident and outgoing personality
  • Effective selling skills
  • Ability to manage own time effectively
  • Flexible and willing to take on ad-hoc tasks

Person Specification - Desirable Characteristics

  • Previous retail experience would be great but is not essential as full training will be given

How to apply:

If you are interested in this role, please apply via the link below:

https://hr.breathehr.com/v/casual-retail-assistant-16306

Application closing date is 7 May 2021

Brentford FC aim to be the most inclusive Club in the country. It would be great if you could spend a couple of minutes filling out our Equality and Diversity Monitoring Questionnaire using the link below:

https://forms.office.com/r/yvTE3Ua2vG

Brentford FC Football Vacancies

There are currently no Brentford FC Football vacancies.

Brentford FC Community Sports Trust Vacancies

There are currently no Brentford FC Community Sports Trust vacancies.

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