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Brentford FC Vacancies

Job Title:

Department:

Reporting:

Location:

Salary:

PA / Office Administrator

Administration

Senior EA to CEO and Board of Directors

27GWR

Competitive

The Role of the PA / Office Administrator

We require an experienced PA to provide high quality, general administrative support to the Senior EA to the CEO and Board Directors to help with the organisation and running of the daily administrative operations of the Club.

The ideal candidate will be a hard-working, professional individual who is able to undertake a variety of office support tasks and work diligently under pressure. This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results.

This person will have a strong communication and administrative background, likely to currently be working in a similar role but not necessarily in sport,  but would now want to make a move into an elite sports club.

Main Accountabilities

  • General diary management for the CEO, with guidance from Senior EA to CEO and Board of Directors
  • To meet and greet visitors and clients and to direct to the appropriate person, organise refreshments for meetings and ensure the reception area and meeting rooms are kept tidy and presentable at all times.
  • Opening and distributing post/franking post and coordinating couriers
  • Assisting with the planning and organisation of meetings and events (some attendance may be required)
  • Assisting with the organisation of some travel and accommodation producing travel itineraries, where required
  • Dealing with incoming deliveries to the office
  • Finance administration (creating POs), enquiries and other ad hoc tasks.
  • Management of office supplies and inventory, visitor car park bookings and kitchen area including food and drinks orders.
  • Any other tasks deemed necessary for the efficient running of the CEO office

General Club Accountabilities

  • To ensure compliance with all relevant Club policies, including health and safety policies and with specific reference to the data regulations (GDPR and PECR)
  • To ensure compliance with all Club and regulatory requirements related to safeguarding, and to ensure the Club’s safeguarding processes are followed in the event of any safeguarding concerns.
  • To ensure compliance with all relevant legal, regulatory, ethical and social requirements
  • To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC
  • To keep confidential any information gained regarding the Club and its personnel
  • To maintain a flexible approach to work at all times

Key Internal Relationships

  • CEO
  • Board of Directors
  • Business Operations
  • Finance
  • Venue Operations
  • Communications
  • Venue Sales
  • Fan & Community Relations
  • Marketing Services
  • Football Administration

Person Specification - Essential Personal Characteristics

  • Excellent written and verbal communication skills
  • Competent with Microsoft Office packages, particularly Word and Outlook
  • Confident working alongside senior executives
  • Ability to maintain integrity and confidentiality in all matters
  • A self-starter with a high level of initiative and proactivity
  • Great communication skills with an ability to inspire and motivate others
  • Uses initiative with minimal supervision with the desire to proactively support the teams
  • Can manage a heavy workload with strict deadlines
  • Process oriented with excellent organisational skills
  • Previous exposure to organising corporate events and meetings
  • Flexible and willing to take on ad-hoc tasks
  • Comfortable working independently and as part of a team
  • Outstanding customer service skills.
  • Able to thrive in a fast-paced work environment.
  • Ability to tightly manage your time effectively and productively.
  • Remains calm under pressure
  • Ability to work some matchdays including evenings and weekends

 Person Specification - Desirable Characteristics

  • Desire for continuous personal improvement.
  • A H&S or administration certification

To apply please attach your CV and Cover Letter to the application in the link below:

https://hr.breathehr.com/v/pa-office-administrator-17997

Job Title:

Department:

Reporting:

Location:

Salary:

Matchday ‘Here to Help’ Team Member

Operations

Operations Manager

Brentford Community Stadium

£10.85ph

 

The Role of the Matchday ‘Here to Help’ Team

Engaging with supporters and helping them enjoy their matchday experience at the Brentford Community Stadium.

Main Accountabilities

  • Welcoming spectators to the Brentford Community Stadium for both Brentford FC and London Irish fixtures.
  • Assist fans with wayfinding
  • Answering general fan questions and enhancing the spectator experience
  • Assisting with ticket enquiries
  • Supporting accessibility needs

General Club Accountabilities

  • To ensure compliance with all relevant Club policies, including health and safety policies and with specific reference to the data regulations (GDPR and PECR)
  • To ensure compliance with all Club and regulatory requirements related to safeguarding, and to ensure the Club’s safeguarding processes are followed in the event of any safeguarding concerns.
  • To ensure compliance with all relevant legal, regulatory, ethical and social requirements
  • To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC
  • To keep confidential any information gained regarding the Club and its personnel
  • To maintain a flexible approach to work at all times

Key Internal Relationships

  • Operations
  • Ticketing

Person Specification - Essential Personal Characteristics

  • Experience in a customer facing role
  • Excellent communication skills
  • The ability to think on your feet and deal with conflicts quickly and efficiently
  • The ability to work as a team and individually when required
  • The ability to work under pressure
  • Fast learner

Person Specification - Desirable Characteristics

  • Experience dealing with Crowd Management
  • Experience with Stadium Operations
  • Experience in Public Speaking
  • Experience with Radio Etiquette

To apply please submit your CV to the application below, please ensure you upload your CV prior to submitting the application:

https://hr.breathehr.com/v/matchday-here-to-help-team-member-17782

Closing date: 26 July 2021

The Role of the Matchday Stewards

The successful candidates will be an effective communicator with a proven record of working in a customer service environment and will form part of the matchday Safety & Security team. They will support the matchday Area Managers and Supervisors to prepare for and deliver events at the Stadium in a safe and controlled manner.

Main Accountabilities

  • Preferably to hold an NVQ Level 2 in Spectator Safety or similar but training may be provided after a period of proven reliability and competence.
  • Have a proven track record of working in a dynamic (preferably a football or event) environment.
  • To be supportive and able to work with others at all levels of the organisation.
  • Ensure that you report for duty on time to sign in and attend pre match briefing
  • Adhere to the Stadium dress code.
  • Attend pre match briefings and post-match debriefings, to sign in and out and to determine duties, as required.
  • Know the location of and be able to operate effectively, if safe to do so, the fire-fighting equipment at the ground.
  • Know the location of the First Aid Rooms and any First Aid Equipment kept elsewhere in the Stadium.
  • Be fully conversant with any emergency messages/announcements used to alert staff that an Emergency has arisen.
  • Be capable of recognising potential fire hazards and suspect packages, reporting such findings immediately to an Area Manager, Safety Steward Supervisor, the Response Team Supervisor, the Deputy Safety Officer or the Safety Officer.
  • Comply promptly with any instruction given in an emergency by an Area Manager, Safety Steward Supervisor, the Response Team Supervisor, the Deputy Safety Officer or the Safety Officer or a Police Officer.
  • Identify and investigate any incident or occurrence among attendees, reporting their findings to an Area Manager, Safety Steward Supervisor, the Response Team Supervisor, the Deputy Safety Officer or the Safety Officer.
  • Monitor the spectators throughout the Stadium for signs of distress or overcrowding and take action in accordance with briefing instructions.
  • Prevent overcrowding by ensuring the spectator limits in various parts of the Stadium are complied with.
  • Prevent spectators, as far as possible, from climbing fences and other structures and from standing on seats.
  • Ensure that gangways and exits are kept clear at all times.
  • Staff all entrances and exits.
  • Remain at your allocated post as instructed unless authorised or ordered to do otherwise by an Area Manager, Safety Steward Supervisor, the Response Team Supervisor, the Deputy Safety Officer or the Safety Officer.
  • Report to an Area Manager, Safety Steward Supervisor, the Response Team Supervisor, the Deputy Safety Officer or the Safety Officer any damage which is likely to pose a threat to safety e.g. a damaged seat.
  • Assist in the prevention of a pitch incursion/invasion.
  • Assist as required in the evacuation of the Stadium.
  • Assist in the identification of spectators who are banned from the stadium or who do not possess tickets or who are in possession of forged tickets.
  • Assist in the prevention of breaches of the Ground Regulations.
  • Develop an excellent knowledge of the geographical layout of the Stadium in which you are employed, in particular its entry and exit routes and to know the emergency evacuation messages as relevant to all areas of the stadium.

General Club Accountabilities

  • To ensure compliance with all relevant Club policies, including health and safety policies and with specific reference to the data regulations (GDPR and PECR)
  • To ensure compliance with all Club and regulatory requirements related to safeguarding, and to ensure the Club’s safeguarding processes are followed in the event of any safeguarding concerns.
  • To ensure compliance with all relevant legal, regulatory, ethical and social requirements
  • To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC
  • To keep confidential any information gained regarding the Club and its personnel
  • To maintain a flexible approach to work at all times

Person Specification - Essential Personal Characteristics

  • Previous experience of managing spectators at sporting events either as a Safety Steward or in another acceptable capacity is preferable but not essential as training is a legal requirement and will be provided.
  • Must be able to communicate calmly and effectively with the Area Manager, Safety Steward Supervisor, the Response Team Supervisor, the Deputy Safety Officer and the Safety Officer when under duress.
  • Must be able to communicate with spectators, customers and staff at all levels, at all times particularly under hostile and challenging circumstances.
  • Must have good people management skills.
  • Must be able to provide basic Emergency First Aid or know how and who to contact in the event of identifying someone in need of first aid
  • Good Customer Care skills would be advantageous.
  • Must be able to work as part of a team.
  • Must be able to achieve an NVQ Level 2 in Spectator Safety within one year of accepting post or as soon as practicable thereafter.
  • All applicants must be available to work weekends and evenings and commit to being available between August and May.
  • We can only accept applicants above the age of 18 for this vacancy.
  • To be available to work weekends and evenings and commit to being available for 80% of fixtures
  • To be fit, active and capable of carrying out all Stewarding duties.
  • To have good communication skills.
  • To be clean and tidy in appearance.
  • No drinking alcohol before or whilst on duty.
  • Not under the influence of illegal drugs at any time whilst acting as a Safety Steward.
  • No eating whilst on duty.
  • No smoking whilst on duty.

Brentford Football Club and all of its staff has a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers.

The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club.

How to apply:

Please attach your cv and cover letter to the application using the link below by the 9th July 2021:

https://hr.breathehr.com/v/matchday-stewards-17365

 

 

The Role of the Casual Retail Assistant

Being part of the team, you will be responsible for ensuring our customers receive the best possible service each time they visit our store. You will assist in maximising store profitability by exceeding your sales targets and utilising the in-store devices, while contributing to a successful store team.

Main Accountabilities

Customer Service:

  • Greet all customers in a warm, genuine and friendly manner
  • Ensure that customers receive the best possible service every time they enter the store
  • Understand the process of the Customer Service measuring programme

Sales:

  • Drive sales, ensuring that targets are achieved and, where possible, exceeded
  • Utilise the in-store devices, offering the customer the whole product range
  • Provide alternatives and add on sales at every opportunity
  • Assist in the maintenance of standards on the shop floor and for all displays and merchandise
  • Keep all stock clean and presentable at all times
  • Replenish stock levels when needed, making sure the full-size range is on the shop floor where possible

General Club Accountabilities

  • To ensure compliance with all relevant Club policies, including health and safety policies and with specific reference to the data regulations (GDPR and PECR)
  • To ensure compliance with all relevant legal, regulatory, ethical and social requirements
  • To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC
  • To keep confidential any information gained regarding the Club and its personnel
  • To maintain a flexible approach to work at all times

Person Specification - Essential Personal Characteristics

  • Good communication skills with the ability to engage with customers and colleagues
  • Confident and outgoing personality
  • Effective selling skills
  • Ability to manage own time effectively
  • Flexible and willing to take on ad-hoc tasks

Person Specification - Desirable Characteristics

  • Previous retail experience would be great but is not essential as full training will be given

How to apply:

If you are interested in this role, please apply via the link below:

https://hr.breathehr.com/v/casual-retail-assistant-17156

Application closing date is 30 June 2021

Brentford FC aim to be the most inclusive Club in the country. It would be great if you could spend a couple of minutes filling out our Equality and Diversity Monitoring Questionnaire using the link below:

https://forms.office.com/r/yvTE3Ua2vG

Levy Catering Vacancies

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Department:

Availability:

Salary:

Catering

Matchdays (Non-matchday work also available)

Competitive

Room Manager

Experienced hospitality or restaurant managers required to oversee all aspects of service within a lounge. Must have knowledge of bar and table service operations, an attention for detail, excellent customer service skills, and the ability to manage a team.

Bar Team Leader

This role would suit anyone who has experience in a busy bar environment, preferably at supervisory level. Cellar knowledge is a plus, but more important is the ability to organise your team and prep your bar for a busy service.

Bar Staff

Enthusiastic and energetic people needed for our busy bars. Fun and vibrant, experience is a plus but not necessary as training will be given.

Waiting Staff

We are looking for people who like people to ensure that our guests enjoy their hospitality. Experience is a plus but not essential as training will be given.

Cashiers

As part of our retail team, you will be selling food and drink to our match day fans from one of our busy concessions. Customer service skills and the ability to think on your feet are a must.

Logistics

Our hard working logistics team are responsible for making sure our food, drink and equipment is where it needs to be so that our frontline staff can service our guests. Applicants must be strong on time management and organisation.

Chefs

Chefs of all levels required. Generally social hours and good rates paid depending on experience.

Kitchen Porters

An essential part of our culinary team, this role requires people who are organised and have a keen eye for detail

To apply for any of the above roles, please submit a CV and covering letter using the link below:

Apply here

 

 

Event Support Team Vacancies

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Job Role:

Contract Type:

Salary:

Location:

Car Park Marshall

Casual

£8.91 per hour plus holiday pay

Brentford

Event Support Team is a leading Events Company who manages an event from the planning stage to the implementation of the big day. We specialise in car park and traffic management with our in house built ANPR system to make ingress and egress as swift as possible. We work and have worked at some of the largest events in the world including, Rugby World Cup, Champions League Final, Olympics, Premiership Football, Premiership Rugby, Championship Football, Music Festivals, Concerts and many more!

Our head office is based at the Ricoh Arena in Coventry, where we have supported the Ricoh from the day of its construction to today and we work nationwide, all over the Country. We are looking for individuals who want to grow with us and develop their skills in our various roles.

We are currently recruiting for Car Park Marshalls to work in our Brentford team on an ad hoc, casual contract basis, which will include evening and weekend work to meet our clients needs.

The duties and responsibilities of this role include;

  • Operate car park procedures in accordance with our company and site regulations
  • Ensure that vehicles are parked in a safe and proper manner
  • Ensuring that the site is a safe environment
  • Ensure that a professional service is delivered to customers at all times
  • Always remaining vigilant to safety hazards and taking proactive steps to correct them if required

For this role we will require you to have;

  • Great customer service with excellent interpersonal skills
  • A positive attitude and willingness to help and support customers and colleagues

This role has immediate starts for the right candidates.

Please send your CV to greg.browning@estuk.co.uk . We look forward to receiving your application.

 

 

 

Brentford FC Football Vacancies

There are currently no Brentford FC Football vacancies.

Brentford FC Community Sports Trust Vacancies

There are currently no Brentford FC Community Sports Trust vacancies.

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