We are looking forward to welcoming fans to Brentford Community Stadium for our first season in the Premier League.
It may be your first visit to the stadium but even if you have been to the stadium before, please do take the time to read through this information before you come to the ground so that it is as smooth and enjoyable an experience as possible.
COVID-19 Supporter Code of Conduct
One of the requirements for Clubs during the pandemic, is to ensure that all fans attending the stadium have agreed to a COVID-19 Supporter Code of Conduct. This is in addition to the standard Ground Regulations and Terms and Conditions relating to the purchase of a ticket for a game.
Please ensure that all members of your group are familiar with the COVID-19 Supporter Code of Conduct before travelling to the stadium and abides by these rules at all times.
Season Ticket Holders
If you are a Season Ticket Holder, you will have received your Brentford Card with your Welcome Pack prior to the start of the season and should bring this with you to all home matches in order to gain entry to the stadium.
Season Ticket Holders are able to use the Ticket Exchange to sell their ticket for home Premier League fixtures that they cannot attend. The Ticket Exchange will be switched on when the fixture is sold out. More details on how to use the Ticket Exchange are available on our website.
If your Brentford Card is lost or stolen at any point, please contact the Box Office.
Match Tickets for Members and Non-Members
Members and non-members with a Match Ticket must bring along either a printed Match Ticket or to be able to show a Match Ticket on your mobile phone. (Please note: Members will not have their Match Ticket uploaded onto their Membership Card). If you have any difficulty printing out your Match Ticket, the Box Office will be open on matchdays to assist but please do allow extra time to do this.
The Box Office is located on Lionel Road South and will be open at the following times:
- Mondays, Tuesdays and Fridays from 10am to 5.30pm
- Closed on Wednesdays
- Thursdays from 10am to 7pm
- Saturdays/Sundays – 2.5 hours before kick-off up to half-time and then for 30 minutes after full time
- Midweek games – 2.5 hours before kick-off* up to half-time (*unless the game is on a Monday, Tuesday or Friday when the Box Office opens at 10am)
The Box Office team can be contacted by phone on 0333 005 8521, Monday to Friday from 10am to 5pm and by email at firstname.lastname@example.org
Before leaving home
Ahead of your visit to the stadium, please ensure you:
- Read the COVID-19 Supporter Code of Conduct (and ensure that anyone in your party also does this)
- Check for any travel updates and plan your journey
- Remember to bring your Brentford Card if you are a Season Ticket Holder (or printed Match Ticket)
- Bring along a form of contactless payment as the stadium is cashless
- Don’t forget your face covering (unless you are exempt - please bring your exemption pass or information if so)
- Leave any bags at home unless this meets the guidelines – see Accessing the stadium - what can I bring to the stadium?
Make the most of our new home by arriving early and staying longer so you can enjoy the atmosphere, watch the excellent exclusive features on our giant screens and TVs around the ground and try out the wide range of food and drink options.
You can enter the stadium in general admission areas from two hours before kick-off and we really do encourage you to get to the stadium at least an hour before kick-off so that you avoid the busiest public transport times and leave enough time to clear security. (Premium areas will be open earlier and separate details will be provided to those fans).
Arriving early will also give you the opportunity to watch some of the excellent content and pre-match shows on our TV screens in the stadium concourses and on the giant screens in the stadium bowl.
The address for the stadium is:
Brentford Community Stadium
Lionel Road South
The best way to navigate to the stadium is by using what3words, a precise location tool that has given a separate three word location to every three square metres on the planet!
Click on the link to be taken to the what3words location map or input these 3 words into the free what3words app to navigate directly to your destination. What3words links with popular travel apps like Citymapper, Google Maps, Bing Maps to take you directly to the three metre square location.
Box Office: ///match.topped.with
Make use of public transport
For those that can, we would like to encourage you to either walk or cycle to the stadium. This will help to minimise the numbers of people travelling on public transport or driving to the stadium. There are more than 300 cycle parking spaces at the ground, located in the north-west corner of the stadium.
There are also eight stations located within a 20-minute walking radius of the stadium, so if you are planning to travel either by train or tube to the stadium, do please consider all of these and whether you can incorporate a healthy walk into your journey to the stadium!
For any supporters that require step-free public transport options, please contact us at email@example.com so that we can discuss and agree the best option for you.
Trains and underground
The nearest station, Kew Bridge, has one South Western Railway train every 15 minutes on matchday Saturdays (and up to four trains per hour on Sundays), with trains every 15 minutes on weekdays (up to 10pm, then every 30 minutes until the last train). Trains to the stadium from central London are from Waterloo station. Please note that Kew Bridge station is not step-free.
Brentford station is the nearest step-free station. Chiswick station is also less than 30 minutes’ walk from the stadium on the same line.
Gunnersbury station is the nearest station offering both the District line underground and London Overground connections. Fans should note that during busy times, there may be a long wait to access Gunnersbury station as it has a small platform and access will have to be restricted when there isn’t space to join the platform safely. We will provide as much information as possible on the length of any delays but fans may be advised to seek an alternative station, particularly on departure from the stadium or to wait until any crowds have eased.
Other stations that fans should consider include:
- Kew Gardens – District line and London Overground
- Chiswick Park – District line
- South Acton – London Overground
- Acton Town – District and Piccadilly lines
- South Ealing – Piccadilly line
There are also a number of bus routes that serve the stadium including the 237, 267, 65, H91 and the 391 bus routes:
Fans are advised to check for the latest information about bus routes at tfl.gov.uk or via other travel management apps.
If you are not able to travel by public transport, there are some organised car parking options available. You should be aware that Controlled Parking Zones will be in operation in residential streets near the stadium and some of these will be extended soon so you should not plan to park on nearby streets. An extension to the Ultra Low Emission Zone will also come into operation from 25 October 2021, which will apply to the Chiswick Park car park. Before booking a space here, you should check to see whether your car or other vehicle meets the emission standards. (Vehicles that don't meet emission standards will be charged £12.50 per day to drive inside the expanded ULEZ area). You can check the roads that will come within the ULEZ zone and whether your vehicle meets the emission standards here.
Our car parking partner Event Support Team (EST) is operating a number of other matchday car parks on our behalf. These must be pre-booked and will be available to book via the website below.
Please do consider our local neighbours and avoid parking in residential streets.
Please note that additional sites may be added once the initial sites are full so not all of the available sites will appear at the start of the sales process. Please contact EST on 020 8194 0034 if you need any further details.
Disabled parking spaces
There are a small number of disabled spaces available on-site at the stadium. Spaces on-site will be booked through the Club on a match-by-match basis and a fee will apply for these spaces. In addition, the Club will hold back some spaces for Blue Badge Holders at the old Citroen site on Capital Interchange Way which is a short walk from the stadium. More details and booking information are available via the parking website above – or alternatively by calling EST on 020 8194 0034. Any further details or queries around disabled parking can also be directed via email to firstname.lastname@example.org or by calling 020 8847 2511 (Option 1) with any enquiries from 9am to 5pm Mon-Fri.
There is no formal drop-off point on site at the stadium. The closest nearby road for drop-offs is on Capital Interchange Way. If you have difficulty walking the short distance from Capital Interchange Way, please contact us at email@example.com and we will try to assist you.
The stadium map below shows key features include turnstiles, retail unit and other facilities.
Please note that all visiting supporters must access the ground via the railway bridge from Capital Interchange Way to the East Stand. Home fans can access the East Stand via Lionel Road South to Gate E or from Capital Interchange Way. There is no access between E and F for visiting supporters.
ACCESSING THE STADIUM
Here to Help staff will be available on the day to welcome you to the stadium and assist with any queries. Please help our stewards and be ready to participate in any ticket, ID or bag checks.
Please take note of the entry turnstiles for each of the stands and the access routes for each as shown in the diagram below:
Please note that Home fans in the East Stand can arrive and leave via Lionel Road South (but all Away fans should access the stadium via the bridge over the railway from Capital Interchange Way).
Going through the turnstiles
Turnstiles will work similar to those on the London Underground – you tap or scan your ticket and then walk through. Stewards will be on hand to help should there be any difficulties.
What can I bring into the stadium?
We strongly advise supporters not to bring bags of any type into the stadium.
If you do bring a bag you will need to have it searched.
Food items are allowed into the stadium as long as they fit in a small bag. Large rucksacks will not be allowed but small backpacks can be brought into the stadium (for guidance, the maximum size allowed is a 10L rucksack, with dimensions 34cm by 24cm by 11cm (13.5 by 9.5 by 4.5 inches).
There are water fountains inside the stadium with a reusable cup system for those that don’t want to bring along a small plastic bottle. Please note that any misuse of bottle lids as missiles will result in ejection from the ground and will risk a stadium ban.
Sikh visitors to the stadium will be permitted access with a Kirpan, provided that the blade length is no more than four inches and it is safely secured in a sheath and concealed beneath clothing. Sikhs wearing a Kirpan are encouraged to declare it and undergo searches as required by stewards.
No left luggage service is available at the stadium on matchdays and it is not possible to leave any suitcase, large holdall or pushchair/baby buggy anywhere at the stadium. Motability scooters can be brought into the stadium for fans sitting in wheelchair spaces but there are no other storage facilities avaialble at the stadium.
Essential childcare items and health related medication items such as inhalers, epi-pens and blood sugar testing kits are allowed into the stadium. Please bring them in as small a bag as possible so that it is quick and easy to search at the turnstile.
For any larger items like crutches, please email details to firstname.lastname@example.org with details of the items so that we can ensure that security are aware in advance of the need to bring the items in.
All items will be searched on entry to the stadium.
Fans are encouraged to wear face coverings in all enclosed areas of the stadium, such as in the toilets and concourse areas. If you need to exit the stand at any point, please try to maintain social distancing where possible and face away from other fans as you go past them.
As a Club we are committed to ensuring a welcoming and inclusive environment for all of our supporters, as outlined in our Diversity & Inclusion Policy which is part of our BeeTogether campaign.
If you witness or experience any behaviour in the stadium which you believe breaches our Diversity & Inclusion Policy or falls below the standard of behaviour that you would expect, we encourage you to report it as soon as possible.
Please report what you see or experience to any of our matchday stewards, or text “BFC followed by your message” to 62277 and our Operations team will be notified.
Alternatively you can email email@example.com at any time.
The Bees Kiosk will be open on matchdays selling popular club merchandise and we hope to have the new Bees Store open near the ground in the coming months. In the meantime, our Bees Store on Braemar Road remains open 9am to 5pm Mondays to Saturdays and from 10am to 4pm on Sundays.
Matchday programmes will be available to buy from dedicated sales positions around the stadium with cashless transactions in place.
The Club is committed to minimising the environmental impact of all our activities.
You can help us ensure all waste is recycling by simply choosing the right bin when you dispose of your rubbish and making use of our reusable cup scheme by placing your cup in the collection point after use.
There is no smoking or use of e-cigarettes permitted anywhere across the stadium campus.
There are a number of food and drink kiosks available around the stadium, with a wide range of options on offer (including vegetarian and vegan options) as well as both alcoholic and soft drinks.
All food counters have been designed at a height to make them fully accessible for fans in wheelchairs.
Water fountains are also available around the stadium which provides a healthy, free option (and a way to avoid any queues!). You can bring in small non-glass clear bottles to refill at our water fountains or there is a reusable cup system in operation.
All bars and food outlets in the general admission area will open one and a half hours before kick-off, at the same time as the stadium opens. Two kiosks will open in the West Stand lower section for 30 minutes after the final whistle and The Dugout will also be open for one hour after the final whistle via Entrance B with the numbers strictly controlled by stewards on the door.
You can take food and soft drinks back to your seats but no alcohol is allowed in the seating bowl.
Away fans - please note that no alcohol will be served in the ground in the away sections.
Ways to pay
The stadium is fully cashless which delivers the following benefits:
- Increased speed of service and shorter queue times
- A wide range of payment options including bank cards and mobile and wearable payment options
- Improved hygiene – staff won’t be handling cash
All major contactless debit and credit cards will be accepted, with chip and pin applying for purchases over £45. Mobile and wearable payment options including Apple Pay and Google Pay are also supported.
If you have any questions on how the cashless stadium will work, please email us at firstname.lastname@example.org
There are plenty of high quality toilets available throughout the stadium, with an ambulant disabled toilet with extra space in each toilet block and separate accessible toilets, all of which are clearly signposted.
Our stadium is fully compliant with the Accessible Stadia Guide and exceeds standards in many areas.
The stadium has accessible seating in all areas of the stadium and wheelchair spaces in the South, East and West Stands.
Wheelchair spaces have been designed flexibly to allow wheelchair users to sit with assistants, subject to availability.
Full details on all facilities can be found in our Access Statement on the Club website.
On arrival you will find designated accessible turnstiles and large passenger lift access to all wheelchair spaces.
Audio descriptive commentary
Headsets and transmitters are available where required and should be booked in advance by emailing us at email@example.com
We welcome assistance dogs at the stadium. Please inform us in advance at firstname.lastname@example.org
All food and drink counters around the stadium have been lowered for easier wheelchair access.
There are two Changing Places toilets for those with complex care requirements – one in the West Stand and one in the South Stand.
There are a small number of disabled spaces available at the stadium. Spaces on-site will be booked for those with the greatest need. Fans coming to a game who have a Blue Badge are asked to contact the Club by emailing email@example.com for further details on parking arrangements.
We have a dedicated Sensory Room in the South Stand which has been designated for fans with sensory impairments to assist their matchday experience. Spaces in the Sensory Room will be allocated on a match-by-match basis. Please email us at firstname.lastname@example.org
There are First Aid locations clearly signposted around the stadium. In a medical emergency, fans should notify the nearest steward to mobilise one of the response teams to your location. There are also a number of defibrillators around the stadium to be used in the event of a cardiac arrest. Our First Aid rooms can also provide a quiet space in the event of a sensory overload for fans.
Attending with children
The dedicated Family Area is located in the West Stand however we will strive to ensure that all areas in the stadium are welcoming for families.
All supporters who attend the stadium must have a ticket – including babies in arms.
All children under the age of 12 must attend with a responsible adult. If you become separated from your child, please notify the nearest steward immediately. Please also inform your child that they should approach a steward in the event that they become separated from you.
There are a number of Baby Changing facilities located around the stadium, all clearly signposted.
There are no facilities within the stadium for storing pushchairs or buggies.
Any lost property will be taken to the Box Office. Please contact us at email@example.com or call 020 8847 2511 (Option 1) with any enquiries from 9am to 5pm Mon-Fri.
We are not allowed to sell matchday programmes at the stadium but programmes can still be bought online.
Here to Help staff and stewards will be on hand post-match to provide travel updates and help with directions.
Food and drink outlets will not currently be open post-match.
If you want to use Kew Bridge station after the game, you should note that the main entrance will be “exit only” for at least one hour after a game so all fans should enter the station via the new underpass, directly onto the eastbound platform. Fans wanting to travel westbound can then walk across the pedestrian bridge to the other platform.
Away fans will be discouraged from using Kew Bridge station post-match but any that do choose to use this station will have to walk round from Capital Interchange Way and up Lionel Road South to join the same queuing system.
Please note: Gunnersbury station is currently operating as "exit only" for one hour fifteen minutes after the final whistle. The next nearest London Overground station is South Acton and the next nearest District line tube station is Chiswick Park or alternatively Acton Town provides both the District and Piccadilly lines.
In the unlikely event that we should have to evacuate the stadium, please adhere to the advice given by front line staff and on our public address system.
Camera/video cameras policy
Any photography and filming of the pitch is forbidden during the match.
If you arrive early, there are plenty of things to do to make visiting Brentford a great day out, all within walking distance. Please check opening times with the attractions below directly before travelling.
Kew Gardens is world-famous for its historic glasshouses, magnificent vistas and precious specimen trees, not to mention royal buildings, the Pagoda, beautiful woods and great places for children to have fun. Kew Gardens is approximately 0.6 miles from the stadium.
Syon House is the last surviving ducal residence complete with its country estate in Greater London. Take a look around the Duke of Northumberland’s London home, view the magnificent State and Private Apartments and enjoy the spectacular Great Conservatory and 40 acres of gardens. Syon Park and Gardens is approximately 1.8 miles from the stadium.
BOSTON MANOR PARK AND HOUSE
Boston Manor House, one of west London’s lesser-known gems, a fine Jacobean manor house built in 1623. Set back from Boston Manor Road in Brentford, the three-storey building is situated in parkland containing a lake and ancient cedar trees. Today, the park has ornamental lawns and has a small pond, tennis courts, a basketball court and a large children's play area. Boston Manor Park is approximately 1.8 miles from the stadium.
The Musical Museum contains one of the world's foremost collections of self-playing musical instruments. From the tiniest of clockwork music boxes to the Mighty Wurlitzer the collection embraces an impressive and comprehensive array of sophisticated reproducing pianos, orchestrions, orchestrelles, residence organs and violin players. The Musical Museum is 0.3 miles from the stadium.
LONDON MUSEUM OF WATER AND STEAM
Discover the story of London’s water supply and experience stationary water pumps in steam at the London Museum of Water & Steam. Explore the exciting new waterworks interactive gallery, prepare to get wet in the new outdoors Splash Zone, watch the engines come to life every weekend, take part in hands-on family activities, or relax in Stokers Café, complete with comfy sofas and a play table for children. The Museum is located 0.1 miles from the stadium.