We are looking forward to welcoming 2,000 fans to Brentford Community Stadium for our matches during December, following the confirmation that London is in Tier 2.
For most fans attending, it will be their first visit to the stadium and there will, of course, be certain restrictions in place to ensure the safety of both supporters and staff during this COVID-19 pandemic. So please do take the time to read through this information before you come to the ground so that it can be as smooth and enjoyable an experience as possible.
COVID-19 Supporter Code of Conduct
One of the requirements for Clubs during the pandemic, is to ensure that all fans attending the stadium have agreed to a COVID-19 Supporter Code of Conduct. This is in addition to the standard Ground Regulations and Terms and Conditions relating to the purchase of a ticket for a game.
The COVID-19 Supporter Code of Conduct was shared with you at the time of booking but is included here as a further reminder of the requirements on fans attending these reduced capacity games. Please ensure that all members of your group are familiar with these rules before travelling to the stadium.
It is best to check in advance if pubs and restaurants that you may want to visit are open and to pre-book a table. Strict guidelines will be in place to only allow those from the same household to sit together inside and tables are likely to be pre-booked only – with alcohol only being served with a substantial food option. When outside, up to six people can be together but social distancing is still required.
The address for the stadium is:
Brentford Community Stadium
Lionel Road South
Not all navigation apps have been updated with our postcode but may recognise the name ‘Brentford Community Stadium’,
Please note: we have been made aware of some roadworks relating to the new Cycleway 9 near the stadium from Saturday 5 December to Friday 18 December, with a lane closure in either direction. Fans are therefore advised to try to avoid driving in this area if at all possible.
Trains and tubes
For those that can, we would like to encourage fans to either walk or cycle to the stadium. This will help to minimise the numbers of people travelling on public transport during this time. There are more than 300 cycle parking spaces at the ground, mostly located in the north-west corner of the stadium.
There are eight stations located within a 20-minute walking radius of the stadium, so if you are planning to travel either by train or tube to the stadium, do please consider all of these and whether you can incorporate a healthy walk into your journey to the stadium!
The nearest station, Kew Bridge, has one train every 30 minutes on Saturdays (and one per hour on Sundays), with trains every 15 minutes on weekdays (up to 10pm, then every 30 minutes until the last train).
There are also a number of bus routes that serve the stadium:
Fans are advised to check for the latest information about bus routes at tfl.gov.uk or via other travel management apps. Please allow extra time for any bus journeys during the pandemic as it may not be possible to board the first bus that arrives due to the social distancing protocols in place.
There are a small number of disabled spaces available at the stadium which can be booked on a match by match basis. Fans coming to a game who have a Blue Badge are asked to contact the Club by emailing firstname.lastname@example.org for further details.
Our car parking partner EST is also operating a number of other matchday car parks on our behalf. These must be pre-booked and will be available to book via the website below. We have a number of potential sites and may open additional sites should there be the demand so the list of available sites may be updated as the game approaches.
Please do consider our local neighbours and avoid parking in residential streets.
Ticket, temperature, ID and bag checks will all take place prior to entry to the stadium so please help our stewards and be ready to participate in these checks. Please also put on your face covering as you approach the stadium and be ready to check in with the NHS Test and Trace App on your phone (if you can). Social distancing must be maintained at all times, including within any queues outside the stadium.
Access to the stadium for the games with 2,000 fans, will be via the South and North Stands. When we have more fans at games, we will also open up the West and the East Stands.
The entry turnstiles for each of the stands and the access routes for each is shown in the diagram below:
There will be stewards on hand to help with directions so please listen carefully to any directions they provide.
Tickets will be ‘print at home’ for the initial games. If you are not able to print your ticket at home, you can open the ticket on your mobile phone and scan that to gain entry. If you cannot print at home and do not have a smartphone, you can still print your ticket at the Box Office but please allow extra time to do this and try to avoid this option if you can.
We will not be opening the food and drink areas inside the stadium as this may lead to excessive queuing which is high risk, so please do bring along a drink and some snacks if you want to. Please place drinks and snacks in a clear plastic bag and do not bring along any glass bottles or cans as these will not be allowed into the stadium.
Supporters in The Dugout and premium areas may have different rules relating to food and drink and will be contacted separately with further information.
Any payments in the stadium (in the premium areas) will be contactless and no cash is allowed.
You will be required to wear your face covering at all times inside the stadium, including when seated in the stadium bowl during the game and follow the one-way systems in place. If you need to exit the stand at any point, please ensure that you maintain social distancing and turn away from other fans as you go past them.
Toilets will be open for use at the stadium but the entrances will be monitored by stewards to restrict the number of people using them to prevent excessive queues.
We are not allowed to sell matchday programmes at the stadium but programmes can still be bought online.
Fans are advised to allow extra time for leaving the stadium as we will need to exit the stadium one block at a time (to ensure we can maintain social distancing on the concourses and immediately outside the stadium). The exit from the stadium will be managed by stewards one block at a time. Please be patient during this time.
Do you offer Bag Drop facilities?
No. We do not have any facility for holding bags or luggage of any kind.
Can I bring baby changing equipment with me?
Yes, essential childcare items required during the game will be allowed into the stadium. Please bring them in as small a bag as possible so that it is quick and easy to search at the turnstile.
My health condition means I need to bring equipment with me that won’t fit in the small bag size?
If you have a health related need to bring equipment with you into the stadium then you are allowed to do so.
For small items like medication, inhalers, epi-pens and blood sugar testing kits please bring these in as small a bag as possible so it is quick and easy to search at the turnstile.
For any larger items like crutches, please email details to email@example.com with details of the items so that we can ensure that security are aware in advance of the need to bring the items in. All items will be searched on entry to the stadium.
If you arrive early, there are plenty of things to do to make visiting Brentford a great day out, all within walking distance.
Kew Gardens is world-famous for its historic glasshouses, magnificent vistas and precious specimen trees, not to mention royal buildings, the Pagoda, beautiful woods and great places for children to have fun. Kew Gardens is approximately 0.6 miles from the stadium.
Syon House is the last surviving ducal residence complete with its country estate in Greater London. Take a look around the Duke of Northumberland’s London home, view the magnificent State and Private Apartments and enjoy the spectacular Great Conservatory and 40 acres of gardens. Syon Park and Gardens is approximately 1.8 miles from the stadium.
BOSTON MANOR PARK AND HOUSE
Boston Manor House, one of West London’s lesser-known gems, a fine Jacobean manor house built in 1623. Set back from Boston Manor Road in Brentford, the three-storey building is situated in parkland containing a lake and ancient cedar trees. Today, the park has ornamental lawns and has a small pond, tennis courts, a basketball court and a large children's play area. Boston Manor Park is approximately 1.8 miles from the stadium.
The Musical Museum contains one of the world's foremost collections of self-playing musical instruments. From the tiniest of clockwork music boxes to the Mighty Wurlitzer the collection embraces an impressive and comprehensive array of sophisticated reproducing pianos, orchestrions, orchestrelles, residence organs and violin players. The Musical Museum is 0.3 miles from the stadium.
LONDON MUSEUM OF WATER AND STEAM
Discover the story of London’s water supply and experience stationary water pumps in steam at the London Museum of Water & Steam. Explore the exciting new Waterworks interactive gallery, prepare to get wet in the new outdoors Splash Zone, watch the engines come to life every weekend, take part in hands-on family activities, or relax in Stokers Café, complete with comfy sofas and a play table for children. The Museum is located 0.1 miles from the stadium.