Brentford fans can now register their interest for our walk-in digital ticketing support sessions.

Use these sessions to get in-person help with essential digital ticketing processes and have your questions answered by our team.

From this season onwards, Brentford home tickets will be digital*.

To help you get ready, we recommend using our how-to guides, instructional videos and FAQs so you’re up to speed before your next visit to Gtech Community Stadium.

For fans that have used these guides but need extra support, you can now register your interest to attend a walk-in support session on either Tuesday 22 July or Wednesday 30 July at the Gtech.

These will be led by Brentford’s box office team who will be there to guide you through everything.

The sessions are designed to help you get familiar with some essential digital ticketing processes, such as logging in to your account and practicing scanning your ticket at the turnstile. You’ll also be able to ask any questions you have on the day for one-to-one support.

You will not need a match ticket or season ticket to join a walk-in session. We will issue you a test ticket that we will use to guide you through each process.

*Unless you’ve let the club know that you’re unable to access digital tickets.

Walk-in session dates and times

There are two dates available for support sessions:

  • Tuesday 22 July, 10am-5pm

  • Wednesday 30 July, 11am-7pm

Sessions will take place at the box office at Gtech Community Stadium. Premium seat holders should head to entrance C.

What you’ll get support with:

  • Using test tickets (barcode and digital wallet) to enter the stadium

  • Logging in, adding people to your Friends and Family Network, and managing tickets for yourself or others

  • Forwarding or listing your ticket on the ticket exchange

  • Any general questions about the switch to digital

Click here to register your interest for a session in the morning, midday or afternoon.

If you can't make these dates, you can still visit the box office during normal hours, or get in touch at [email protected] or 0333 005 8521.

Premium seat holders should contact our team on [email protected] or 020 8380 9930.

We know that switching to digital tickets may feel like a big change for some fans. Rest assured, we’re here to help every step of the way so you can feel confident and comfortable ahead of your next visit to the Gtech.

Whether it’s your first time using a digital ticket or you just need a quick refresher, our team will make sure you're all set.