Last week, thousands of Season Ticket Holders told us they wanted to donate us the value of their tickets for our remaining five home games rather than claim a refund. Many Match Ticket purchasers have now also followed their lead and we would like to reiterate our gratitude for your support. It means a lot to us when we have no way of raising income during this period. Read more here.

We’ve given iFollow access to watch our nine behind closed door games to all Season Ticket Holders who didn’t claim a refund. We’re printing giant banners to be displayed at Griffin Park on Friday which will show the faces of many of those Season Ticket Holders. We will also send them a Brentford FC face mask soon and would like to remind those Season Ticket Holders to check their home address on our ticketing system. To do so, simply log in to and click on ‘Profile and payments options’ on the right hand side where you can then edit your personal details and save them.

Check your postal address here

If you’ve received an iFollow code last week and haven’t redeemed yours yet, we advise you to do so as soon as you can instead of waiting for matchday. Find out more in our how to guide here. Please note, you may need to create a new iFollow account.

Having any issues?

Take a look at the EFL’s iFollow FAQs here

Alternatively, please contact the customer support team by emailing [email protected] or use the live chat/email service which can be found on the bottom right hand corner of our homepage.