Brentford fans are invited to provide feedback on their matchday experience and interactions with the Club in our mid-season survey.
The fan survey, which closes at midday on Friday 16 December, is an important opportunity for us to monitor and measure our performance off the field, and make improvements where needed.
To give our fans the best experience, we’re now running the survey twice a year, as well as two shorter surveys.
We’re seeking the opinions of our fans in a range of areas, including experiences at matches, our retail offering and community work. Whether you’ve attended a match or not, your views are important to us, and we want to hear from you.
The survey takes approximately ten minutes to complete, and responses will be anonymous. Fans who completed the survey will be entered into a prize draw to win a 2022/23 Brentford shirt signed by the men’s First Team squad.
Brentford’s fan and community relations director, Sally Stephens, said: “Feedback from our fans on how we’re doing as a Club is so important to us and we really appreciate the time taken by supporters to share their views.
“We hope that having regular fan surveys will allow us to hear from as many Bees fans as possible and help to focus our efforts on any improvements that will make the biggest difference for our supporters.”
In June this year, we ran our end-of-season survey. The feedback we receive from these surveys helps us to identify issues we need to focus on. It also allows us to review and react to how opinions may change throughout the season.
Some areas of improvement identified from the last survey results included the range and value for money of our matchday food and beverage and the need to increase awareness of how to report abuse on matchdays.
Off the back of this, we have reviewed our early bird discounts, our bundle offers, brought in a new pop-up curry kiosk in the West Upper and introduced the Too Good To Go service (details below).
We are also improving the signage within the stadium highlighting the reporting processes if any instances of abuse happen at our games.
Our survey closes on 16 December at midday. Be sure to share your views by the end of this week.
Complete our mid-season survey.
Matchday food and beverage changes for this season
Early bird offers
All draught beers will be available for £4 while all soft drinks will be £1.75
All sausage rolls and pies will be available for £4
Bundle offers
Pint and sausage roll or vegan pie from Four Corners kiosks for just £8.95
Hotdog (or vegan dog) and soft drink for just £6.25 (Family Area only)
Confectionery item and soft drink from all kiosks for just £3.50
Brilliant Restaurant pop-up – West Upper
Dipna Anand is co-owner of the award-winning Brilliant Restaurant in Southall, and winner of the Personality of the Year award at the British Curry Awards in 2012. Dipna and her team will be serving a selection of their best dishes from the Upper West Concourse from Saturday onwards
Too Good To Go
To help reduce our leftover food at the Gtech Community Stadium, we've teamed up with food waste pioneers, Too Good To Go. The app lets you buy and collect food - at a discounted price - that would ordinarily be wasted after the match
London Pride Cask Ale
The Dugout London Pride cask Ale now available to fans in The Dugout. With limited availability, get yours early to avoid missing out.