{"title":"Help & Contact Information","description":"","panels":[{"label":"How to find us","content":"

Brentford Football Club, Vantage London, Great West Road, Brentford, London, TW8 9AG view on a map

We're using what3words, a precise location tool to make our venues more accessible. Click on the link to be taken to the what3words location map or input these 3 words into the free what3words app to navigate directly to your destination.

Main office: ///film.light.deed

"},{"label":"Box office opening hours","content":"

Find out how to buy match tickets, check opening hours, contact the Box Office, or manage your Season Ticket or Membership.

Monday	10am to 5pm
Tuesday	10am to 5pm
Wednesday	Closed
Thursday	In person: 1pm to 3:30pm Phone lines: 10am-3:30pm
Friday	10am to 5pm
Weekends	Closed

Online ticket purchases: 24 hours, 7 days a week via eticketing.co.uk/brentfordfc
Phone: +44333 005 8521; Monday to Friday; 10am to 5pm.
You can now contact the Box Office on WhatsApp
Ticketing enquiries: tickets@brentfordfc.com
For specific enquiries for disabled fans and those requiring special assistance, please email:
accessibility@brentfordfc.com
Been in contact with the Box Office? Let us know what you think!
- Official website of Brentford Football Club - Satisfaction survey (brentfordfc.com)

"},{"label":"Club directory","content":"

*If making an international call please use the +44 dialling code

Team	Number	Email
Box Office & Tickets	0333 005 8521	tickets@brentfordfc.com
	0333 005 8521 followed by option below:	-
Ticketing	Option 1	-
Premium Seating	Option 2	premiumseating@brentfordfc.com
Filming & Stadium Hire	Option 3	stadiumhire@brentfordfc.com
Retail	Option 4	shop@brentfordfc.com
Partnerships	Option 5	partnerships@brentfordfc.com
Corporate Events	Option 6	-
Finance	Option 7	accounts@brentfordfc.com
Stadium Operations	-	operations@brentfordfc.com
Press Office (9am-5pm)	-	-
Media	-	media@brentfordfc.com
BuzzBox	-	BuzzBoxSupport@streamamg.com
General Enquiries		enquiries@brentfordfc.com
Accessibility		accessibility@brentfordfc.com
International Fans		international@brentfordfc.com

"},{"label":"Reporting unacceptable behaviour or language","content":"

If you witness or experience any discriminatory or otherwise unacceptable behaviour, there are a number of methods of reporting this during a game:

Text BFC followed by your message to 62277
Scan the QR code on the back of seats in the stadium (or on posters in the toilets) to send a message
Speak to a steward

If you are not able to follow any of these options, you can also send a report via email to report@brentfordfc.com. Please include as much information as possible with any reports, including the time, location and details of the incident and any information that might help us to identify any individuals.

"},{"label":"Complaints","content":"

The club's complaints policy is detailed within the Supporter Charter. Complaints can be sent directly to the relevant team at the club as outlined in the table above. Alternatively, anyone with a complaint can send this to report@brentfordfc.com and it will be forwarded to the relevant team. Any complaints relating to members of staff will be dealt with by the Human Resources team in accordance with the applicable employment law.

"},{"label":"Safeguarding concerns","content":"

If anyone wishes to raise a concern or make a complaint regarding a safeguarding issue, please email safeguarding@brentfordfc.com. This complaint will be dealt with in line with the club’s safeguarding procedures. Please visit the safeguarding section of the club’s website for further information.

A concern would be classified as a safeguarding matter when it relates to either:

Complaints regarding poor practice in relation to children’s activities or relating to children (under 18s), such as bullying
Complaints relating to an adult at risk

"},{"label":"Lost property ","content":"

If you have lost any property while visiting the Gtech Community Stadium, please email enquiries@brentfordfc.com with a description of your property. All unclaimed property will be donated to charity two weeks after the event has taken place.

"},{"label":"The Bees Superstore","content":"

The Bees Superstore is now open from 9am to 6pm on Mondays to Saturdays and from 10am to 4pm on Sundays.

Online: 24 hours, 7 days a week via shop.brentfordfc.com

Phone: 020 8847 2511 (option 4); Monday to Friday from 9am to 6pm

Address: The Bees Superstore, Kew Bridge Distribution Centre, Lionel Rd South, Brentford TW8 9QR

Shop specific enquiries: shop@brentfordfc.com

"},{"label":"Training ground","content":"

100 Jersey Road Osterley TW5 0TP view on a map

Training Ground: ///charge.jazz.jelly

"}],"themeColour":"white","rteAnchorList":[]}