Accessibilty and Disabled Fans Info
This website (“Site”) is operated on behalf of the Club by EFL Digital Limited. See more details about us.
We are committed to assisting users with access to the Site. Our accessibility standards have worked towards AA compliance within W3C (World Wide Web Consortium) standards, and this has been achieved in many areas of the Site.
The Site has been tested with several assistive technologies, including W3C validation tools and NVDA screen readers.
Our desktop Site was developed to support AA compliance where possible on the following browsers:
- Internet Explorer 11 (and all later releases)
- Mozilla Firefox 50 (and all later releases)
- Google Chrome 54.0 (and all later releases)
- Safari 9.0 (and all later releases)
Our mobile version of the Site was developed to support AA compliance on the following browsers:
|Compatible Browser||Minimum Device or Operating System|
|Internet Explorer 11 (and all later releases)||Windows 10|
|Mozilla Firefox 50 (and all later releases)||Windows 10|
|Safari 9.0, (and all later releases)||iPhone 6S|
|Chrome 54.0 (and all later releases)||Samsung Galaxy S6|
The browsers we support feature in-built accessibility tools, including zoom and text-resizing.
You can change the text size or adjust the page zoom in your desktop browser by following these instructions:
- PC / Internet Explorer From the menu bar underneath the search field, select Page and point to Text size
- PC / other browsers Increase page zoom: Hold down the CTRL key and press + Decrease page zoom: Hold down the CTRL key and press −
- Mac / all browsers Increase page zoom: Hold down the Command key and press + Decrease page zoom: Hold down the Command key and press −
You can also set a minimum text size. Look in the Preferences, under the Advanced tab.
Useful Links Accessibility
Vision-related Web Links:
Operating Systems Accessibility Links:
Hearing Related Web Links:
Brentford Football Club has a strong commitment to all its supporters, acknowledging that those with disabilities are fans and part of the crowd who enjoy football the same as everyone else. The same excitement and disappointment, the same highs and lows.
We have a reputation for ensuring all attendees enjoy their visit to Griffin Park. Your match day experience is important to us. We strive to provide access and inclusion for all.
Stewards can provide assistance for getting you in and out of the stadium, safe evacuation as well as escorting you to and from the toilets and food kiosks if required.
Some people need a little more help and so a helper ticket can be provided on submission of appropriate evidence to the Ticket Office prior to purchasing a Season Ticket or Match Ticket.
To buy a Season or Match Ticket, should the disabled fan be unable to attend a game, the disabled helper will need to upgrade their Season or Match Ticket to a normal priced ticket for that match – disabled helpers cannot attend in that capacity without the disabled fan they are assisting.
To buy a Season or Match Ticket you would pay the relevant price for your age (i.e. Adult 25-64, Senior 65+, Young Person 18-24 and Junior U18). In addition, to qualify for a free helper you will need to fall into the below category:
- DLA mobility level medium – high or PIP mobility component at enhanced; and/or
- DLA Daily Living level high or PIP Daily Living Component at standard/enhanced
Unfortunately, there are no onsite parking facilities available. The nearest larger car parks are situated in the local Premier Inn’s and the Travelodge hotels. These are within 5 minutes walking distance to the ground. Alternatively, you can try local street parking, however there is a CPZ in all surrounding roads to Griffin Park.
There are two disabled toilets directly behind the disabled viewing area in the Paddock Block P205. Stewarding assistance is available if required.
Wheelchair Spaces for both Home and Away fans are situated at pitch level in the Paddock Block P205 and helper seats are positioned directly behind the wheelchair bays.
There are a limited number available for both league and cup games, these sell out very quickly.
Home fans are encouraged to contact the Brentford FC Ticket Office as early as possible once fixtures go on sale.
Away fans who require a wheelchair bay should contact their own Ticket Office as all disabled tickets would have been to them for selling in advance. We would be unable to offer any disabled away fan tickets via the Brentford Ticket Office
Entrance to Griffin Park for all home and away wheelchair users will be through the Main Gate in Braemar Road where stewards are on hand to assist if required.
Seats are located at the rear of Paddock Block P205. Club commentary and assistance is available. If you are a visiting fan, we are happy to offer a headset allowing access to Club commentary. Please contact the Brentford FC Ticket Office to arrange this at least 48 hours in advance of the fixture.
At this moment in time we are unable to offer any additional services.
Home fans should contact the Ticket Office for availability, helpers sit alongside.
Away fans should contact their own club ticket office as tickets will be available only through them, tickets will be located in the away end, either standing terrace or upper level seating.
Brentford FC is a member of the Level Playing Field (The National Association of Disabled Supporters) and supports their campaigns. If you have any further questions, please email the Ticket Office at email@example.com or call 0208 847 2511 (Option 1).