All the Accessibility and Disabled information you need to enjoy…
This website (“Site”) is operated on behalf of the Club by EFL Digital Limited. See more details about us.
We are committed to assisting users with access to the Site. Our accessibility standards have worked towards AA compliance within W3C (World Wide Web Consortium) standards, and this has been achieved in many areas of the Site.
The Site has been tested with several assistive technologies, including W3C validation tools and NVDA screen readers.
Our Site is developed to support AA compliance where possible on the following browsers:
- Google Chrome (latest version)
- Microsoft Internet Explorer 11 (Windows 10 only)
- Microsoft Edge
- Mozilla Firefox (latest version)
- Safari (latest version)
Supported Operating Systems
We test our site using the internet browsers listed above, on the following operating systems:
- macOS Catalina
- Windows 10
- iOS 13
- Android 9
The iFollow App is compatible with in-built accessibility tools on your mobile device.
For more information, please visit the sites below.
iOS accessibility information: https://support.apple.com/en-gb/guide/iphone/iph3e2e4367/ios
Android accessibility information: https://support.google.com/accessibility/android/answer/6006564?hl=en-GB
The browsers we support feature in-built accessibility tools, including zoom and text-resizing.
You can change the text size or adjust the page zoom in your desktop browser by following these instructions:
- PC / Internet Explorer From the menu bar underneath the search field, select Page and point to Text size
- PC / other browsers Increase page zoom: Hold down the CTRL key and press + Decrease page zoom: Hold down the CTRL key and press −
- Mac / all browsers Increase page zoom: Hold down the Command key and press + Decrease page zoom: Hold down the Command key and press −
You can also set a minimum text size. Look in the Preferences, under the Advanced tab.
Useful Links Accessibility
Vision-related Web Links:
Operating Systems Accessibility Links:
Hearing Related Web Links:
*Please note that iFollow is not supported in private browsing mode.
Brentford Football Club has a strong commitment to all its supporters, acknowledging that those with disabilities are fans and part of the crowd who enjoy football the same as everyone else. The same excitement and disappointment, the same highs and lows.
We have a reputation for ensuring all attendees enjoy their visit to Griffin Park. Your match day experience is important to us. We strive to provide access and inclusion for all.
Stewards can provide assistance for getting you in and out of the stadium, safe evacuation as well as escorting you to and from the toilets and food kiosks if required.
Some people need a little more help and so a helper ticket can be provided on submission of appropriate evidence to the Box Office prior to purchasing a Season Ticket or Match Ticket.
To buy a Season or Match Ticket, should the disabled fan be unable to attend a game, the associated helper will need to upgrade their Season or Match Ticket to a normal priced ticket for that match – helpers cannot attend in that capacity without the disabled fan they are assisting.
To buy a Season or Match Ticket you would pay the relevant price for your age (i.e. Adult 25-64, Senior 65+, Young Person 18-24 and Junior U18). In addition, to qualify for a free helper you will need to fall into the below category:
- DLA mobility level medium – high or PIP mobility component at enhanced; and/or
- DLA Daily Living level high or PIP Daily Living Component at standard/enhanced
Unfortunately, there are no onsite parking facilities available.
Residents' permit parking exists all around the stadium. There are a number of hotels that have been built in the last couple of years and some of these have fee paying car parks. One is the Premier Inn Kew Bridge (not Premier Inn Brentford) which is approximately a five minute walk from the stadium (TW8 0BB). Alternatively, there is the Travelodge Kew Bridge (TW8 0BD). Brentford Health Centre opposite Brentford train station offers parking (TW8 8DS). Blue Badge holders are advised to use these car parks. Further afield there is free street parking as well as a limited amount of parking meter bays.
Information on parking in the local area can also be found here.
There are two disabled toilets directly behind the disabled viewing area in the Paddock Block P205. Stewarding assistance is available if required.
Wheelchair Spaces for both Home and Away fans are situated at pitch level in the Paddock Block P205 and helper seats are positioned directly behind the wheelchair bays.
There are a limited number available for both league and cup games, these sell out very quickly.
Home fans are encouraged to contact the Brentford FC Box Office as early as possible once fixtures go on sale.
Away fans who require a wheelchair bay should contact their own Box Office as all disabled tickets would have been to them for selling in advance. We would be unable to offer any disabled away fan tickets via the Brentford Box Office
Entrance to Griffin Park for all home and away wheelchair users will be through the Main Gate in Braemar Road where stewards are on hand to assist if required.
Seats are located at the rear of Paddock Block P205. Club commentary and assistance is available. If you are a visiting fan, we are happy to offer a headset allowing access to Club commentary. Please email firstname.lastname@example.org to arrange this at least 48 hours in advance of the fixture.
At this moment in time we are unable to offer any additional services.
Home fans should contact the Box Office for availability, helpers tickets are available if the relevant documentation is supplied.
Away fans should contact their own club ticket office as tickets will be available only through them, tickets will be located in the away end, either standing terrace or upper level seating.
Brentford FC is a member of the Level Playing Field (The National Association of Disabled Supporters) and supports their campaigns.
If you have any further questions, please email the Disability Liaison Officer at email@example.com or call 0208 380 9917.